Salvador Matatu Hotels

Hotel maravilhoso, de cara. Amei a recepção, a supervisora que nos recebeu, muito agradável, receptiva, comunicativa (não lembro o nome da mesma) , nos acolheu muito bem, comida excelente, preço muito bom, café da manhã impecável. Até então, tudo certo ao chegar no hotel, tivemos acesso a nossa suíte, eu e o meu marido amamos, super limpo, ambiente confortável, saímos do quarto e fomos conhecer o hotel, assim que voltamos para o quarto, meu esposo notou que a banheira estava suja de poeira parecendo cinza de cigarro, sendo que antes de sairmos do quarto, estava tudo limpo, sem poeira alguma, ou seja lá o que foi o que estava dentro da banheira.. meu marido ficou intrigado, supondo que alguém poderia ter entrado no quarto, sem que estejamos, mas eu preferir ignorar, preferi acreditar que poderia ter subido do ralo da banheira (impossível, pois o ralo estava fechado) o local onde a água sai da banheira.. continuamos a aproveitar nossa estadia, no check in fomos informados sobre algumas regras, e no quarto tem várias plaquinhas informando algumas regras, tais como “fumar dentro do quarto, será cobrado uma taxa de 60,00) justo!! Até comentei com meu esposo que achei interessante, pq as vezes as pessoas tratam as coisas dos outros com desleixo, quebram e sai do hotel deixando prejuízos, assim ficaria claro que o prejuízo seria pago pelo hóspede, ok! No dia seguinte do check out, fomos acusados de ter fumado dentro da suíte, primeiro foi nos perguntado, e eu logo disse que não fumamos, somos evangélicos e não fazemos o uso do cigarro nem de qualquer bebida alcoólica, e ainda assim fomos acusados, afirmando que sim, tinha cinzas no quarto e até cheiro, um absurdo, uma mentira cabulosa, fiquei decepcionado, muito constrangida, meu esposo rebateu a recepcionista informando o que tinha acontecido sobre encontramos a banheira com sujeira, até sobre a possibilitar de ter entrado alguém no quarto, ela continuou acreditando que fumamos sim dentro do quarto, sai do hotel super frustrada, constrangida e todo meu pensamento de amor pelo hotel, se transformou em raiva, frustração, constrangimento. Enfim, nunca mais voltarei a esse hotel, não quero correr o risco de ser constrangida novamente por pessoas irresponsáveis!

We booked the hotel according to the comments from here and were surprised. The service since the doorway was always a prime. The location is privileged, perfect for going on the beach of the day or in the night bars, and all tips have always come from the receptionists, who deserve exalted. Hotel with shampoo, air conditioning and liquid savon, quality cable TV with various channels, a good space apartment, new swab and water and light saving measures. The coffee machine I wanted to bring home so good, the juices always with orange and another alternative, and of course, both natural. Heat cucuz every day, and the other dishes always varied, what we love. Brood, sweet and salty cakes, always new, and well prepared. The lies that are walking through the trees in front of the hotel have closed this experience with another's key. If you want to enjoy Salvador and don't spend the day inside the hotel, this is certainly one of the best alternatives.

This hotel is a fantastic place with a great staff. They have adapted to the constraints of the pandemic and provide excellent customer service and a wide range of amenities. Every morning at breakfast I was greeted by the dining room manager, Jaciara, who is incredibly professional. The staff in the dining area go above and beyond. Cassia is one of the best in the dining room and seems to know what someone needs before they do. The location is close to many attractions but far enough away to get a good night's sleep. The rooms are spacious and comfortable. The property is spotless. My one and only critique is that the smart TV's in the room do not connect to the internet. Watching Netflix on my laptop is the worst thing that happened, and that was really no big deal. Overall the place is amazing!

The hotel environment is very good, the top open-air swimming pool can directly enjoy the Atlantic view, good morning is also very good, fruit is rich. The room has a small balcony, you can sit directly in the room and blow the Atlantic sea breeze, the overall price is very high.

The Novotel Salvador Hangar Aeroporto best features are its location near the airport, newer facilities than most properties in Salvador, and it operates under the ACCOR hotel brand. Despite these advantages, I must report a unacceptable experience during my stay December 28th to 31st 2022 followed by deplorable managerial customer service in response to verified and documented service failures. I have reported these issues to my travel agency, my corporate travel unit, and my personal travel networks. As I discovered this property using Trip Advisor, I have decided to report this matter for the benefit of my fellow readers. I do not recommend this property for business travelers nor cultural tourism travelers (especially not those seeking afro-Brazilian tourism or those welcoming to the African diaspora). I share some reasons herein: • Unreliable Service: During my stay I experienced one major internet outage over six business hours, as well as minor room outages (less than 30 minutes) on each day of my stay. This hotel was advertised as catering to business travelers, but the hotel provided no updates when internet would be restored despite repeated requests. I did not receive any support to manage the disruption to my teleworking, and personnel were unable/unwilling to facilitate solutions (At one point, I was recommended to use the free internet of one of the shopping malls. Imagine carrying expensive computer equipment to what my taxi driver warned was a “high crime” area). Sadly, the ability of the reception staff to identify solutions was more unreliable than the internet service. • Poor Room Quality: This hotel advertises rooms of high standards of quality, and I am sure many receive good rooms. However, I received a room that was both substandard quality (bathroom sidings and interior furniture water damaged, door malfunction, refrigerator malfunction) and pollutted by the buildings HVAC exhaust being poorly designed, allowing exhaust to flow against rooms on the lower floor (high noise pollution noticeable when sleeping). I believe most guests do not have this experience, as the issue likely affects few rooms on the lower floors. However, when choosing this property, one must ask the question, how does the receptionist decide who receives these rooms which experience high dust inflow and high noise pollution (I have videos and photos available upon request). Why are some customers placed in quality rooms, and others assigned to substandard rooms (noting the hotel has standard room types based on bed requirements)? Why did this hotel property assume that one of their few afro-descendent customers would accept the worst room in the property? • Deplorable Managerial Level Customer Service: Upon checkout, a customer service representative noted my dissatisfaction with my hotel experience, and asked if I would be willing to receive inquires from hotel management the next business day. I did not have confidence in their customer service bu

The room I booked includes breakfast. After eating, let me sign the room number and I signed it. Later, the front desk charged me for breakfast. It said that it was and the sign was not paid. The bed was a bit too soft and uncomfortable to sleep.

The Fasano is truly the personification of a luxury hotel. The centrally located property is a magnificent structure to begin with. All areas are elegantly but not too formally appointed with an air of casual sophistication. The roof top pool and bar area is breathtaking by day and enchanting by night and the adjacent spa small but top notch. My room, a junior suite was large by any standard. It accommodated a beautifully appointed siting, work and sleeping areas and had an exquisite bathroom. The hard wood floor was gorgeous and the bed, linens and amenities top quality. The lighting was subdued and easily controllable. My only complaint was the water temperature at the shower was only cool. I loved the chic staff uniforms and the personnel were effervescent. I only ate breakfast in the restaurant but the buffet was scrumptious. The coffee was remarkable. I thought it a bit odd that you had request smoked salmon rather than have it placed on the buffet. Overall the Fasano fits the bill as a world class luxury Hotel that I highly recssommend.

A nice hotel at the beach in Barra. Ocean views are lovely. Staff is very friendly and helpful. Breakfast is solid. The gym could use help - better equipment and AC units that both work.

Beautiful, clean and friendly - Love this place and will return. The staff and grounds are awesome. The rooms are clean and the amenities are exceptional! The food was good (not great) but the restaurant areas were very clean and staffed woth friendly people.

We like the cost-benefit! Room and bathroom very clean and smellful! clean and pleasant decoration! All worked well during the stay: wi-fi, air, hot shower, TV. Wonderful shower! Super friendly service! Area of coffee ventilated. The hotel's location (although you take care of who will visit the football stadium) is not one of the most tourists and it is recommended only for who can walk in the city. We identified that the morning coffee has a variety of foods (fruit, eggs, bread, coffee, omelets, tapioca, etc.). However, even when we arrived early at coffee, as many guests had, some options ended and we couldn't eat because they were not answered.