Guest User
January 31, 2023
The only good thing about this international chain hotel is the location (for what my goal was, a Coldplay concert at the River Stadium), and the breakfast. The rest, and especially thinking about 4 stars and the cost of what a room costs per night, leaves a lot to be desired!!!!!!!!!!!! The attention of the staff in general, no one who helped me is safe, all with very little kindness, cordiality, desire to attend and do their job, do not forget that they are in customer service and even if they do not like how they show it , they have the need to relate **** with them and they do it in a very bad way, with sooooo bad faces, bad answers, almost unpleasant, some did not return my greeting, others eating during work hours, etc, etc. You can't treat customers that way. The facilities in general of the hotel are very neglected, one enters the room and it seems that one enters a 1-star hotel, broken curtains, no black out, broken air conditioning and does not cool, dirty glass, bathroom, with a dead cockroach in the bathtub, broken sink, minibar on the floor, in short, much to be desired !!!!!!!!!!!!!!!! On top of that, they are fixing the street in front, a problem getting in and out of the parking lot, almost an impossible task, a thousand maneuvers to do it, and they do not notify any of these issues so that the client knows and chooses whether to reserve the same or not. Back, nothing good, except for the normal breakfast and the location that particularly served me well. The rest, and especially for the cost and the SUPPOSED 4 STARS, to be forgotten!!!!!!!!! I was in other hotels of the Wyndham chain and they do not represent the quality of the chain at all!!!!
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