Beware of this Holiday Inn Express. Seriously, this hotel is a security and health safety risk. We reserved a King Suite room over a month before our stay. When we arrived, the front lobby was full of customers waiting to check in and the front desk clerk was clearly untrained or unqualified. When we finally got to the front of the line, she was clearly confused. She checked us into Room 102 and gave us keys. We went to the room to find it occupied with two dogs in the room but no guests. We went back to the front desk and the clerk then took us to a room on the third floor which was also occupied. We then went back to the front desk where she checked us into Room 212 and again gave us keys. We went to ”our” room and went in to find luggage, brief cases, boxes of materials, etc in the room. This one was also clearly occupied. As it turned out, it was the people she had checked into the room just before us. She then checked us into Room 216 which was not a Suite like we had booked and paid for. The next morning, we found that the clerk had now charged my credit card an additional $14 for some reason. When we checked out, I asked why this was so, only to find out that we were not listed in 216 and after a great deal of research, we found out that we were checked into 104, one of the few rooms we didn't get into apparently. We asked to be refunded money for all the issues including the fact that we didn't get a suite. The General Manager was supposed to call us back on Saturday but as of Sunday afternoon, no call. I guess they don't care about our business, so going to IHG Corporate is on my to-do list for tomorrow. If you choose to stay in this property, don't leave anything valuable in your room since in our experience, other customers are freely given access to rooms that other guests have checked into. In the age of COVID, this is not only a security risk, it is a health concern since the rooms are supposedly cleaned but other customers may not be up to the CDC guidelines.
Excellent
100 Reviews