During check-in, the front desk staff asked me to provide a photocopy of my passport. I explained clearly that I have a residence in Japan and that I did not want my passport to be photocopied. I also asked several times whether there was another way to verify my identity and complete the check-in process.
However, the front desk staff was extremely condescending throughout the conversation and did not seem willing to properly listen to what I was saying. Even after I explained my situation several times, he simply kept repeating the same request and insisted that “this is required by law,” then told me to “look it up myself.”
I understand that a hotel may have its own check-in procedures. However, if something is claimed to be “required by law,” I believe the hotel should be able to clearly explain which law or specific legal requirement it is based on, rather than simply repeating the statement.
The most unpleasant part of this experience was not the procedure itself, but the condescending attitude and the fact that my questions were repeatedly ignored while the same statement was simply repeated. The way the front desk staff communicated with a guest was extremely disappointing.
辦理入住時,前台工作人員要求我提供護照影本。我已經明確說明自己在日本有固定住所,也表示不希望護照被影印,並且多次詢問是否可以透過其他方式確認身分並辦理入住。
然而,這名前台工作人員的態度非常高傲、居高臨下,完全沒有認真聽取我的說明。我反覆解釋自己的情況後,他仍然只是不斷重複要求我提供護照影本,並聲稱「這是法律規定」,甚至叫我「自己去查」。
飯店有自己的入住手續,我可以理解。但如果聲稱某項要求是「法律規定」,就應該清楚說明究竟是依據哪一項法律、哪一條規定,而不是在客人提出疑問後,只是一再重複同樣的說法。
這次最讓我感到不愉快的並不是手續本身,而是前台工作人員高傲的態度,以及在我多次提出問題後仍然無法正常溝通、只是反覆重複同一句話。這樣的服務態度讓人非常失望。