Echeng Hotels in Shangri-La

The most surprising aspect of this stay was the front desk service, which I absolutely must praise! From the moment I entered the lobby, the front desk staff greeted me with a genuine smile, instantly dispelling my travel fatigue. Check-in was incredibly efficient, verifying my information and completing the formalities seamlessly without me having to wait even a minute. They also patiently explained details like room card usage and elevator locations. When I asked about nearby restaurants and attractions, they not only provided detailed recommendations but also thoughtfully explained transportation options and estimated travel times—more practical than a travel guide. Throughout my stay, whenever I passed by the front desk, the staff greeted me proactively. Even small requests were handled quickly, professionally, and attentively. This genuine warmth and attentiveness made the stay experience far beyond my expectations, making me feel truly at home. I'll definitely choose this hotel again next time, and I give a thumbs up to the front desk team for their excellent service!