Vienna Hotel (Shenzhen Bao'an Centre Liutang Metro Station)

Vienna Hotel (Shenzhen Bao'an Centre Liutang Metro Station) Reviews

Vienna Hotel (Shenzhen Bao'an Centre Liutang Metro Station)

No.56 Jian'an 2nd Road, Shenzhen, ChinaView Hotel Details
Vienna Hotel (Shenzhen Bao'an Centre Liutang Metro Station)
Vienna Hotel (Shenzhen Bao'an Centre Liutang Metro Station)Vienna Hotel (Shenzhen Bao'an Centre Liutang Metro Station)Vienna Hotel (Shenzhen Bao'an Centre Liutang Metro Station)
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Vienna Hotel (Shenzhen Bao'an Centre Liutang Metro Station) Guest Reviews

4.5/5
Great
651 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All Reviews(651)
Positive reviews(625)
Reviews with photos/video(63)
Classy environment(50)
Friendly front desk staff(50)
Easy to get around(31)
Delicious breakfast(19)
Average sound insulation(13)
Perfect for business trips(11)
Close to metro(8)
Stayed multiple times(4)
Negative reviews(26)
Wong
Superior Double Room
Stayed in Mar 2024
Couples
3 review
4.0/5
Very Good
Posted on Mar 7, 2024
Good hotel! Very good front desk and house keeping staff. Plenty of eateries but mainly Chinese food.
inharvv
Superior Double Room
Stayed in Jul 2023
Other
13 review
3.0/5
Posted on Jul 3, 2023
Actually I would say the staff are not really nice and even aggressive. And the toilet and the carpet are not really cleaner than before.
Guest User
Executive Double Room
Stayed in Jan 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jan 29, 2024
026key
Anonymous User
Deluxe Room (2 beds)
Stayed in Apr 2023
Business travellers
1 review
1.0/5
Posted on Apr 20, 2023
The price is inflated, and the booking price on Ctrip is actually 40% to 50% higher than the listed price on the storefront. The housing environment and sanitation conditions are average. Service is average.
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online butler "Xiaowei". Thank you for taking your precious time to give a sincere review of Bao'an Liutang Store. We are very ashamed of the inconvenience caused to you. We have recorded your feedback. We will seriously investigate and rectify the areas you mentioned that need to be improved. We will continue to improve and improve our service quality and details. The pursuit of excellence, to provide you with high-quality services, to bring you a satisfactory and comfortable stay experience, once again I apologize for the inconvenience caused by the shortcomings of the hotel, and sincerely hope that you can give us a chance to correct our mistakes. All the staff of Bao'an Liutang store in Vienna are looking forward to your visit, and at the same time check again whether I have improved. Finally, I wish you and your family and friends happy every day and everything goes well!
Anonymous User
Chess Twin Room
Stayed in Apr 2023
Friends
3 review
1.0/5
Posted on Apr 16, 2023
The cleanliness of the room is poor, the smell of smoke is heavy, and there is a vague smell of feet. Doesn't the hotel use air fresheners when cleaning? When I checked in in the lobby, it was full of mosquitoes. I booked a mahjong room worth more than 400 yuan. The mahjong machine was as bad as the old style of the last century. This time I felt very bad staying in the hotel. Don’t waste your money staying here Home! !
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online butler "Xiaowei". Thank you for taking your precious time to give a sincere review of Bao'an Liutang Store. We are very ashamed of the inconvenience caused to you. We have recorded your feedback. We will seriously investigate and rectify the areas you mentioned that need to be improved. We will continue to improve and improve our service quality and details. The pursuit of excellence, to provide you with high-quality services, to bring you a satisfactory and comfortable stay experience, once again I apologize for the inconvenience caused by the shortcomings of the hotel, and sincerely hope that you can give us a chance to correct our mistakes. All the staff of Bao'an Liutang store in Vienna are looking forward to your visit, and at the same time check again whether I have improved. Finally, I wish you and your family and friends happy every day and everything goes well!
Anonymous User
Deluxe Double Room
Stayed in Mar 2023
Family
1 review
2.5/5
Posted on Mar 19, 2023
So-so, the price is too tight, not easy to talk about, Transportation: Parking is very inconvenient, there is no own parking lot. Hygiene: There is a sour smell when you enter the room. The whole room smells bad without the air conditioner. There are not many bathroom supplies, and there are no razors in the nursing set. Environment: There are many snack streets downstairs, it is a bit noisy at night but it is not in the way. Service: OK!
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you very much for choosing to stay at Vienna Hotel Bao'an Liutang, and for leaving us your valuable comments. We feel very guilty because the parking space issue did not bring you a good experience. We have been working hard to solve the problem of hotel parking spaces that you reported back. At present, we have cooperated with many nearby parking lots and can reimburse the parking fee with the invoice. . Xiaowei has been working hard on the road of satisfying customers. I hope you can give us a chance to make up for it, so that we can serve you better. It will be our great honor. I hope you will continue to pay attention to us in the future and witness our growth. I wish you a happy life. Thank you and apologize again!
Buzhimingdejiudiantansuozhe
Superior Room (2 beds)
Stayed in Oct 2022
Friends
5 review
2.0/5
Posted on Oct 14, 2022
Only two points, no more. I checked in at one o'clock in the morning, and the front desk told me to check out at twelve noon. Didn't I say it was two o'clock? He told me that the front desk reservation is at two o'clock, and the online reservation is twelve o'clock. Why, just because you are tens of dollars more expensive? Furthermore, the room layout and environment are also very rubbish. It feels like a hotel, not a star-rated hotel at all, and it is too far from the Vienna I used to live in. The curtains are still not tight, and I am awakened by the light outside at six in the morning. In short, it's very bad. If this goes on, Vienna will ruin its reputation sooner or later.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for choosing Vienna Hotel Bao'an Liutang. I am even more moved by your meticulous and thoughtful evaluation. Your words are our best testimony. We will seriously investigate and rectify the areas you mentioned that need to be improved, and provide targeted training to employees to improve their service awareness. to improve our service quality. Thank you very much for your valuable comments and suggestions. With this moving, we will definitely make persistent efforts and sincerely provide thoughtful and humanized services to every distinguished guest. Looking forward to your visit again!
Guest User
Standard Double Room
Stayed in Mar 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Mar 30, 2024
入住時前台工作人員態度非常好,很細心的幫忙解決問題,還幫忙升級了房型,酒店客房的衞生也非常乾淨,環境也還不錯,自助早餐很好吃,交通也非常方便,距離地鐵站走路五六分鐘,就是停車不太方便,一次不錯的體驗。
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Guest User
Standard Double Room
Stayed in Mar 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Mar 18, 2024
酒店位置也好找,就在大馬路邊上,房間很大,住的很舒服,價格實惠,來的時候還怕找不到,前台的小哥,小鐘 接到電話指引我,服務非常到位,必須點贊,還沒入住就已經體驗到頂級的服務,給前台小鐘大拇指,下次來這這邊還住這裏,樓下吃的也很多。
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Guest User
Superior Double Room
Stayed in Feb 2024
Solo travellers
4 review
2.7/5
Posted on Mar 1, 2024
暖風開了一個晚上,從17度升到了18度,根本就不制熱。然後那個出風口的噪音,跟工地一樣。我住的房號是1008。酒店還給我從普通大床房升級過來的。大是大,但是設施這麼差,把我差點凍感冒了。還好是在深圳,要是在北方得凍進醫院。
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Anonymous User
Standard Double Room
Stayed in Mar 2024
Business travellers
11 review
5.0/5
Outstanding
Posted on Mar 29, 2024
酒店位於寶安老城區,附近吃飯的地方很多,還是比較繁華的,隔壁串串很好吃,酒店工作人員服務好,有問題主動幫忙處理,客房阿姨們都好熱情,還會再來,滿意
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Guest User
Standard Double Room
Stayed in Mar 2024
Friends
2 review
5.0/5
Outstanding
Posted on Mar 24, 2024
房間很寬敞住得很舒服,地理位置很好,出門就是小吃街去機場半個小時不到也很方便,就是沒有暖氣,也沒有停車位要是能改善一下就更好了,推薦
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Guest User
Standard Double Room
Stayed in Mar 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Mar 25, 2024
經常住這家酒店,周邊很多吃的,服務也不錯,離地鐵站很近,建議過來旅遊的朋友可以去前海歡樂港灣摩天輪打卡遊玩,從酒店過去挺近的
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Guest User
Standard Double Room
Stayed in Mar 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Mar 29, 2024
前台熱情接待、服務滿意、衞生乾淨整潔、床品舒適、周邊吃喝玩樂比較多、比較熱鬧、下次還來入住、點贊
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Guest User
Standard Double Room
Stayed in Mar 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Mar 28, 2024
住過那麼多維也納,這個維也納算好的了,房間設備設施很齊全,前台各方面服務都不錯。經常來這裏休息!
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