Vienna Hotel (Shenzhen Bao'an Centre Liutang Metro Station) Guest Reviews
4.5/5
Great
651 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All Reviews(651)
Positive reviews(625)
Reviews with photos/video(63)
Classy environment(50)
Friendly front desk staff(50)
Easy to get around(31)
Delicious breakfast(19)
Average sound insulation(13)
Perfect for business trips(11)
Close to metro(8)
Stayed multiple times(4)
Negative reviews(26)
Wong
Superior Double Room
Stayed in Mar 2024
Couples
3 review
4.0/5
Very Good
Posted on Mar 7, 2024
Good hotel! Very good front desk and house keeping staff. Plenty of eateries but mainly Chinese food.
inharvv
Superior Double Room
Stayed in Jul 2023
Other
13 review
3.0/5
Posted on Jul 3, 2023
Actually I would say the staff are not really nice and even aggressive. And the toilet and the carpet are not really cleaner than before.
Guest User
Executive Double Room
Stayed in Jan 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jan 29, 2024
026key
Anonymous User
Deluxe Room (2 beds)
Stayed in Apr 2023
Business travellers
1 review
1.0/5
Posted on Apr 20, 2023
The price is inflated, and the booking price on Ctrip is actually 40% to 50% higher than the listed price on the storefront. The housing environment and sanitation conditions are average. Service is average.
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online butler "Xiaowei". Thank you for taking your precious time to give a sincere review of Bao'an Liutang Store. We are very ashamed of the inconvenience caused to you. We have recorded your feedback. We will seriously investigate and rectify the areas you mentioned that need to be improved. We will continue to improve and improve our service quality and details. The pursuit of excellence, to provide you with high-quality services, to bring you a satisfactory and comfortable stay experience, once again I apologize for the inconvenience caused by the shortcomings of the hotel, and sincerely hope that you can give us a chance to correct our mistakes. All the staff of Bao'an Liutang store in Vienna are looking forward to your visit, and at the same time check again whether I have improved. Finally, I wish you and your family and friends happy every day and everything goes well!
Anonymous User
Chess Twin Room
Stayed in Apr 2023
Friends
3 review
1.0/5
Posted on Apr 16, 2023
The cleanliness of the room is poor, the smell of smoke is heavy, and there is a vague smell of feet. Doesn't the hotel use air fresheners when cleaning? When I checked in in the lobby, it was full of mosquitoes. I booked a mahjong room worth more than 400 yuan. The mahjong machine was as bad as the old style of the last century. This time I felt very bad staying in the hotel. Don’t waste your money staying here Home! !
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online butler "Xiaowei". Thank you for taking your precious time to give a sincere review of Bao'an Liutang Store. We are very ashamed of the inconvenience caused to you. We have recorded your feedback. We will seriously investigate and rectify the areas you mentioned that need to be improved. We will continue to improve and improve our service quality and details. The pursuit of excellence, to provide you with high-quality services, to bring you a satisfactory and comfortable stay experience, once again I apologize for the inconvenience caused by the shortcomings of the hotel, and sincerely hope that you can give us a chance to correct our mistakes. All the staff of Bao'an Liutang store in Vienna are looking forward to your visit, and at the same time check again whether I have improved. Finally, I wish you and your family and friends happy every day and everything goes well!
Anonymous User
Deluxe Double Room
Stayed in Mar 2023
Family
1 review
2.5/5
Posted on Mar 19, 2023
So-so, the price is too tight, not easy to talk about,
Transportation: Parking is very inconvenient, there is no own parking lot.
Hygiene: There is a sour smell when you enter the room. The whole room smells bad without the air conditioner. There are not many bathroom supplies, and there are no razors in the nursing set.
Environment: There are many snack streets downstairs, it is a bit noisy at night but it is not in the way.
Service: OK!
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you very much for choosing to stay at Vienna Hotel Bao'an Liutang, and for leaving us your valuable comments. We feel very guilty because the parking space issue did not bring you a good experience. We have been working hard to solve the problem of hotel parking spaces that you reported back. At present, we have cooperated with many nearby parking lots and can reimburse the parking fee with the invoice. . Xiaowei has been working hard on the road of satisfying customers. I hope you can give us a chance to make up for it, so that we can serve you better. It will be our great honor. I hope you will continue to pay attention to us in the future and witness our growth. I wish you a happy life. Thank you and apologize again!
Buzhimingdejiudiantansuozhe
Superior Room (2 beds)
Stayed in Oct 2022
Friends
5 review
2.0/5
Posted on Oct 14, 2022
Only two points, no more. I checked in at one o'clock in the morning, and the front desk told me to check out at twelve noon. Didn't I say it was two o'clock? He told me that the front desk reservation is at two o'clock, and the online reservation is twelve o'clock. Why, just because you are tens of dollars more expensive? Furthermore, the room layout and environment are also very rubbish. It feels like a hotel, not a star-rated hotel at all, and it is too far from the Vienna I used to live in. The curtains are still not tight, and I am awakened by the light outside at six in the morning. In short, it's very bad. If this goes on, Vienna will ruin its reputation sooner or later.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for choosing Vienna Hotel Bao'an Liutang. I am even more moved by your meticulous and thoughtful evaluation. Your words are our best testimony. We will seriously investigate and rectify the areas you mentioned that need to be improved, and provide targeted training to employees to improve their service awareness. to improve our service quality. Thank you very much for your valuable comments and suggestions. With this moving, we will definitely make persistent efforts and sincerely provide thoughtful and humanized services to every distinguished guest. Looking forward to your visit again!