Jen Singapore Orchardgateway by Shangri-La
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Singapore
Jen Singapore Orchardgateway by Shangri-La
Certified SustainableNo.2 of 4-star Select Hotels in Singapore
277 Orchard Rd, 238858, Singapore
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Last booked 4 mins ago on our site
Highlights
Delicious breakfast
Free parking
Sparkling clean
Superb views
Ideal locationShow More
Amenities
Public parkingFree
Outdoor swimming pool
Fitness Room
24-Hour Front Desk
Luggage Storage
Restaurant
Car Rental
Currency Exchange
All Amenities
Property Description
JEN Singapore Orchardgateway by Shangri-La is centrally located in Singapore, a 4-minute walk from Orchard Central and a 3-minute drive from National Museum of Singapore. This hotel is 1.9 mi (3.1 km) from Peranakan Museum. Take advantage of recreational opportunities offered, including a 24-hour health club, and an outdoor pool. Stop by Makan at Jen for lunch, dinner, or brunch, where this restaurant specializes in international cuisine. Relax with a refreshing drink from the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee. Featured amenities include express check-in, and express check-out. Planning an event in Singapore? This hotel has facilities measuring 452 square feet (42 square meters), including conference space. Free self parking is available onsite. Make yourself at home in one of the air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
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4.6/5
GreatIt was a nice stay.
All 1,012 Reviews
Surroundings
Metro: Somerset
(<100m)
Metro: Dhoby Ghaut
(870m)
Airport: Singapore Changi Airport
(21.8 km)
Train: Woodlands Train Checkpoint
(20.4 km)
Landmarks: library@orchard
(<100m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
5
Club Deluxe Room
1 King bed
32m² | Floor: 14-15,18,20
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Tea Bag
Check Availability
4
Superior City View Room
1 King bed or 2 Single bed
27m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Tea Bag
Check Availability
4
Superior king Room
1 King bed
27m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Tea Bag
Check Availability
4
Superior Twin Room
2 Single bed
27m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Tea Bag
Check Availability
4
Club Room
1 King bed or 2 Single bed
27m² | Floor: 11-18,20
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Tea Bag
Check Availability
10
Superior Room
1 King bed or 2 Single bed
27m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Tea Bag
Check Availability
4
Club king Room
1 King bed
27m² | Floor: 11-18,20
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Tea Bag
Check Availability
4
Club twin Room
2 Single bed
27m² | Floor: 11-18,20
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Tea Bag
Check Availability
4
Deluxe Family Room
1 Sofa bed and 1 King bed
47m² | Floor: 11-14,20
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Tea Bag
Check Availability
5
Club Panorama king Room
1 King bed
55m² | Floor: 11-18,20
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Tea Bag
Check Availability
4
Club Panorama twin Room
2 Single bed
55m² | Floor: 11-18,20
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Tea Bag
Check Availability
4
Club Panorama Room
1 King bed or 2 Single bed
55m² | Floor: 11-18,20
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Tea Bag
Check Availability
4
Deluxe twin Room
2 Single bed
32m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Tea Bag
Check Availability
4
Deluxe King Room
1 King bed
32m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Tea Bag
Check Availability
4
Superior City View twin Room
2 Single bed
27m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Tea Bag
Check Availability
6
Deluxe Room
1 King bed or 2 Single bed
32m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Tea Bag
Check Availability
4
Superior City View king Room
1 King bed
27m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Tea Bag
Check Availability
Hide Room Types
Guest Reviews
4.6/5
Great
1012 reviews
Verified Reviews- Cleanliness4.7
- Amenities4.5
- Location4.7
- Service4.6
Average for similar properties in Singapore
AI Summary
JEN Orchardgateway's central location near malls and MRT stations provides convenient access to amenities. Guests praise the diverse breakfast menu and friendly staff. Clean, comfortable rooms with great amenities.
Anonymous User
April 7, 2025
I had my SG trip with my family including my 2 year old son.
+ He had a great time in the hotel stay as the hotel environment is very warm and comfortable.
+ We are amazed with the breakfast buffet provided which has great variety of food. For examples they have noodles with laksa favor but the staff offered my toddler customized non spicy noodles.
Improvement needed:
- water leakage problem for my parent room
- the kids robe loses many fiber to my son body and no kids essential provided ( eg toothpaste etc)
Guest User
April 9, 2025
The housekeepers were very nice and always with a welcome smile. Even we went out late, they would tidy the room.
Guest User
April 14, 2025
The room is big. The location is good. The staff can be nicer and the facilities can be modern.
Francis
April 7, 2025
No complains. We were surprised by complimentary wine and macaroon as it was our marriage registration day. 10 out of 10. The vending machine was giving me issue but the hotel promptly sent over the soda I ordered and put out a sticker on the machine fault. Nice hotel, great location.
Po Yi
January 12, 2025
Booked Hotel Jen to celebrate my husband birthday.
Location: 5* as its superb near somerset mrt. Having a tough time to find hotel lobby but its just so near🤣🤣 after sorted out. Easy access to orchard gateway, orchard central and 313 somerset
Staff Services: 5* , excellent service from all the staff from hotel Jen.
I booked club king room hence 24hrs access club lounge , perfect unlimited coffee/teA/cookies refill!
Stay hydrated and caffeine rushed
Club king lounge with opened 24 hrs with different session buffet breakfast, brewling time in the afternoon (cakes and pastries), minor dinner buffet and alcoholic unlimited refill between 5.30-7.30pm awesome!!!
Breakfast with limited choice but can still satisfy my tummy
Overall , a good and decent stay which we will be coming back again for future celebration
Nara
January 6, 2025
This is a very nice hotel. Great location. Good breakfast options. Beds are comfy. Would come back at this hotel again.
TAN
December 23, 2024
The check-in counter was fast, and the check-in staff, Lily, was very patient and provided good service. I received an SMS to inform me that the room was ready. Room cleaner Xue Fang was very friendly. Breakfast at the restaurant had a long queue, but the wait was not too long. I stayed for two night 2 rooms with family and was happy with the hotel services.
Anonymous User
December 22, 2024
Easy access, kid and baby-friendly hotel, with provided complimentary parking (save us a total of SGD80 per day parking fee). It’s worth to Upgrade the staycation to Club Lounge.
Certified Sustainable
This property has been certified as sustainable by Bureau Veritas to the GSTC Criteria
Services & Amenities
Most Popular Amenities
Public parking
Free
Outdoor swimming pool
Fitness Room
24-Hour Front Desk
Luggage Storage
Restaurant
Car Rental
Currency Exchange
Meeting Room
Wake-Up Call
Wi-Fi in Public Areas
Free
Guest Laundry
Outdoor swimming pool
Fitness Room
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Rooftop pool
Pool Bar
Swimming Pool Umbrella
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Public parking
Free
Transportation
Car Rental
Front Desk Services
Currency Exchange
Luggage Storage
Wake-Up Call
Concierge Service
24-Hour Front Desk
Express Check-In and Check-Out
Languages Spoken
English
Chinese (Mandarin)
Hindi
Japanese
Korean
Malay
Food & Drink
Room Service
Health & Wellness
Fitness Room
Public Areas
Elevator
No Smoking in Public Areas
Public Audio System
Non-Smoking Floor
Executive Floor
Chinese Instructions
Central Ventilation System
Vending Machine
Cleaning Services
Dry Cleaning
Additional charge
Guest Laundry
Business Services
Meeting Room
Fax/Copying Service
Additional charge
Accessibility
Accessible Rooms Available
Safety & Security
First Aid Services
First-Aid Kit
Fire Alarm
Access Control System
Fire Extinguisher
Smoke Detector
Security Alarm
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeWestern, Chinese
StyleBuffet
| Age | Fee |
|---|---|
Children 6 years old and under | Free |
Children 7–11 years old | SGD 23.00 (approx. £13.17) per person |
Children 12–17 years old | SGD 45.14 (approx. £25.85) per person |
Adult | Buffet:SGD 45.14 (approx. £25.85) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
Legal Information
This property is managed by a professional host. Professional hosts are parties that act for purposes relating to their trade, business, or profession and are regarded as traders under EU law.
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Property Description
- Opened: 2014
- Number of Rooms: 499
JEN Singapore Orchardgateway by Shangri-La is centrally located in Singapore, a 4-minute walk from Orchard Central and a 3-minute drive from National Museum of Singapore. This hotel is 1.9 mi (3.1 km) from Peranakan Museum. Take advantage of recreational opportunities offered, including a 24-hour health club, and an outdoor pool. Stop by Makan at Jen for lunch, dinner, or brunch, where this restaurant specializes in international cuisine. Relax with a refreshing drink from the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee. Featured amenities include express check-in, and express check-out. Planning an event in Singapore? This hotel has facilities measuring 452 square feet (42 square meters), including conference space. Free self parking is available onsite. Make yourself at home in one of the air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.