Philip Hotel@Balestier

Back to this re named hotel, room is small but clean. Everything ok except the flushing system of the cistern. Good e service.

Public access area is very stinky likely due to rooms being rented out to Indian foreign worker as dormitory and the lobby area is also scented with Indian refreshener. Bath/shower cubical is small and the heater isn't working despite turning on for days. The shower-gel and shampoo holder are empty and when asked, was told they do not provide that anymore, instead given 2 little bottles of shower gel and a shampoo/conditioner plus 2 discs of scented soap; so pathetic despite paying the price. Even the drinking water is unwillingly provided when i asked for it and was pathetically provided ONE bottle instead of 2 and was told it's a single room. Condition of the air-conditioner is bad and is almost choked with thick dust even at the outlet vent flapper. Bedsheet is in terrible condition with stains of blood either unwashed from previous occupant, else not being washed thoroughly and even the room maid couldn't be bothered. The room safe is also not in working condition and also the lighting. All in all - the hotel can't seem to bother so much on providing value for money or great experience, there're just too many areas for improvement they should look into if only they're concern about repeating customers.

Cockroach infestation! Do not come, i repeat again do not come to this hotel. They change a total of 3 rooms for me and still the rooms are infested with roaches the moment you step inside the room. And when i ask for a refund spoke to the hotel customer service on the phone she was unproffesional, rude, cant even speak proper english. Would give zero star if i am allowed.