104 Reviews
SpringHill Suites Salt Lake City-South Jordan
South Jordan|0.64km from Sprouts Farmers Market
Recently stayed at this hotel over a long weekend and had a pretty bad experience. We had to stay here for a hockey tournament and typically the parents will gather in the lobby to have a drink together at night. The hotel manager informed us that is was against the law to drink in the lobby--ok cool, where would you like us to go? go out on the patio by the fire--sure thing but the fire doesnt work can you have the maintenance take a look at that--he will be here in 45 min but she never called him and was very rude--when we asked again where he was at she said he wont be here until 9am (she never called him). After asking questions about what law forbid us from drinking in the lobby (mind you we were being quiet and just talking not out of hand)--the female manager began yelling at the top of her lungs for us to leave the lobby and she was going to call the cops to explain the law to us. This in my opinion was the worst manager to customer interaction that i have witnessed in my life. I was curious about this law so i made a few calls to other hotels in the area and not one of them said that they cared about drinking in the lobby as long as we were respectful. Mind you that i came down in the lobby the very next night and people were drinking in the lobby with no recourse by the staff. I personally will never give my money to this hotel again because of the way we were treated as PAYING customers by the female manager on duty.
