4-Star Hotels in Bilbao

The room was small. We stayed for three days, and not once did the hot water in the bathroom work properly – it was either scorching at 80 degrees or lukewarm at 30. The hotel's own parking lot is tiny, so we had to park in a public lot 500 meters away, which cost $24.17 per day. The upside is the great location, right across the river from the museum and the business district.

Whilst the facilities of the room are good the communication is absolutely woeful. We tried for 3 days to contact the property after they sent the pre-registration email through ALL of their channels - email, Whatsapp and phone call with not one response. It came to the day of arrival and with no response we had to try via Trip.com and finally got to live chat with a person who then followed up with the hotel. Needless stress for us that could have been avoided with a simple reply. Whilst we had an enjoyable stay the public areas are very dark (the walls and ceiling are painted a very dark grey) and similarly in the bathroom of the room - seemed a very odd colour choice. Also, we could smell what others were cooking in their rooms. Finally, (not the hotels fault) but we had noisy neighbours in the room above and as the floors are timber we could here them (or their kids) making noise til 1 am. Overall, disappointed.

The room was small for the price. The bathroom is a glass box inside the room, but the problem was there was no ventilation, and after a shower, steam would fill the room and linger. The location is excellent in the old town (on the perimeter), overlooking the main square and the theater. Tram, bus, and subway stops are just a few steps away. Excellent in this regard. The breakfast was monotonous (you'd notice after 3 nights), and the selection was questionable for 15 euros per person. I must mention the courtesy and kindness of the staff, from the reception to the bar and breakfast team.

Beautiful hotel, amazing facilities to work from, one of the best gyms that I’ve been to, it would have been so much more seamless if parking, gym etc were included in the price. Especially if the pool provided by the gym is not available, not having to pay for the gym one would make more sense

Choose the hotel for its proximity to the Intermodal bus interchange. We walked to all the main tourist attractions from the hotel. Bilbao is a very walkable city. What sets this hotel apart is the friendliness of the staff. The front counter team is genuinely friendly and helpful. Special thanks to Noemi who went out of her way to help us and gave advice on airline lost luggage. The room is spacious for our needs. The king bed is super comfortable, with just the right firmness. Linen is plush and pillows are fluffy. It has a simple yet functional tea-making facility in the room. The room came with USB charger by bedside, which is essential for today's travellers. We love the bathroom. Well-lit, full-size shower with strong water pressure. You will find the basic amenities (Toothbrush etc) in the bathroom. The cleaner did a good job with the room. The hall and public areas are all spotless. Judging based on the interior, the hotel might have been refurbished not that long ago.

The lady at the front desk was very friendly and enthusiastic when we checked in, asking if we needed a map and briefly explaining the surrounding routes. The water pressure in the bathroom was a bit low, and switching between the showerhead settings required some guesswork. Breakfast had a decent variety of choices. It's only about a ten-minute walk from the Guggenheim Museum and the airport bus stop. It would have been better if they had provided information about the airport bus service being suspended on May 1st, as we checked out on Labor Day and waited at the bus stop for over half an hour for nothing.

Great location on the river & easy walking distance to everything in Bilbao. Old Town & Guggenheim just 10 minutes away. Staff were very helpful & understood English as my Spanish was not great. My room was spacious, coffee machine fabulous, very quiet & perfect for me. Recommend.

A nice hotel just opposite the San Mames stadium. Very quiet (unless there's a game of course), really friendly staff at the reception and elsewhere. 5 minutes walk to subway and tram stations, or great walk through the park to the Guggenheim. Greatly recommended

Everything was perfect. We had an incredible view of the Guggenheim Museum. Just a small note about the smell of the towels and the fact that there was only one pillow per person. But these are minor details and personal preferences; everything else was perfect and efficient!

The property is excellent, but the service leaves a lot to desire. My reservation was for 16 days, and I did not have any of my requests answered. The cleaning was made only once, missing 2 days for my exit. There was no tool in the kitchen, I had to buy everything, and despite my requests, I never received any answer. The washing work is very useful to keep a lot of time, and the academy is also very interesting.