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Great aparthotel we'll impressed with our room, full fitted kitchen, all we do is make a brew, heater kept us warm, everything supplied in room even an hairdryer, iron , ironing board, TV etc etc, good location what our visit to the Brudenell social club to see bands

The Hotel is very close to the main roads and easy to reach , check In was quick and efficient. Room clean and fresh. Since our last visit here the Changing rooms of the leisure have been upgraded and all the leisure centre a pleasure to use once again. The Restaurant and Bar area has been refreshed too with accompanying Good level of customer service. The City centre is a comfortable 20min walk passing by a number of attractive bars and restaurants, we had a nice Thai meal at Zapps. On the downside, for the second time our room fridge was defective, I'd be checking 1st next visit. The cooked breakfast was very complete but not very hot, the choice of cold choices was comprehensive. One Great advantage of staying at the Plaza is its even easier on the way out to access the M621 and Motorways and not have to negotiate the Ring road network. It's always our 1st Choice when we go to Leeds.

Very nice and welcoming. The location is about ten minutes' walk from the train station, which is also very convenient. There are supermarkets and restaurants nearby, which is also very convenient. Moderate distance to bus stops and shopping malls

The hotel benefits from a very convenient location, which is one of its strongest points. It was generally clean, but several issues negatively impacted our stay. Our first room was uncomfortably cold, with half the lights not working and a loose faucet in the bathroom, suggesting a lack of proper maintenance. After reporting the heating problem, we were moved to another room. However, it became clear that we were not the only ones experiencing this issue—other guests were also having their rooms changed due to cold temperatures. It seems that because the hotel is so large, staff may not have the time to check the heating systems in all rooms. Compounding this, the rooms tended to get very stuffy, making it hard to find a comfortable temperature. When we requested extra bedding because there were three of us but only two duvets provided, we were informed that housekeeping had none available. This was surprising and inconvenient, as basic bedding for all guests should have been ensured. The bedding, although washed, had visible stains on some sheets, detracting from the overall impression of cleanliness. Adding to the disorganization, the cleaning staff worked at very unusual hours. When we returned from dinner well after 10 PM, room cleaning was still ongoing, which was unexpected. Another frustrating issue was that one of the elevator call buttons (for going down) did not work, and no notice or sign had been placed to inform guests. This added unnecessary inconvenience and further highlighted a lack of attention to detail. Overall, while the location and basic cleanliness are positives, the hotel suffers from significant maintenance issues, inconsistent heating, a shortage of basic amenities like extra duvets, unusual cleaning schedules, and overlooked problems like broken elevator buttons. Addressing these concerns could significantly improve the guest experience.

Good location next to train station - due to ongoing building works at the train station it’s easiest/quicker to get to the hotel near the entrance/exit closest to platform 16 (I ply found this out after walking the long way round 🤦♀️). Refurbished room was nice. Bath was small. Would opt for walk-in shower next time. Temperature too warm but staff provided a fan on request. Double bed fine for a solo traveller. Wouldn’t have been too comfortable for two. No radio in room or on TV which would have been nice. Robes, slippers, tea/coffee making facilities, iron and hair fro provided. Breakfast - good selection for hot and cold breakfast options. Would be nice to have better decaf coffee. Newly renovated lobby area was nice. Perfume smell wafted into breakfast room and was a bit overpowering at times. That being said the ground floor entrance doesn’t smell good (you’ll get over it) so I can see why this is needed. Newly renovated lobby/bar area is nice. Staff were welcoming and helpful. Overall I had a pleasant stay and I would stay here again as a solo traveller. If I was travelling with another adult we would require a larger bed to ensure a more comfortable rest/sleep so possibly an upgrade or a second room would be needed.

I was a little hesitant to book this hotel with it being on a service station- how wrong I was. Absolute gem of a place, hotel room was lovely, quiet and clean. Free parking and a 15 minute drive into Leeds. Next door in the service station there is Starbucks, Leon, pizza express, Nando’s, Greggs, M&S etc. will definitely stay again.

What a beautiful stay I had! A friendly and welcoming team displayed above and beyond service during my whole stay! Thank you!

1 night stay. Close to restaurants and bars. Great customer service. Clean room. Breakfast was nice lots to choose from. I don't eat pork and the staff cooked fresh vegetable sausages for myself and my partner. Would recommend.

Stay here a lot and consistently good. Lovely rooms and very clean, especially bathrooms. Great water pressure too! Comfy beds and good selection of channels on tv. Good selection at breakfast and friendly attentive staff throughout. Only minor grumble was the lifts on this stay. Took ages for them to arrive and always very busy because of this. It was a Saturday though.

The hotel is just opposite the train station, the location is good to eat any dishes and supermarket is very closed . Before we checked in , i requested connecting rooms but they said no connecting rooms. The hotel upgraded us to have executive rooms . It was appreciated. But they didn’t clean and tidy and refilled new towels everyday, the 2 nd day. The room keeping manager attitude was very bad, blamed me to disturb her schedule, asked her Warden to do extra bedroom 😅😅😅😅. The fact was that morning the toilet was blocked , tried to call at 1000 to ask somebody come up to check , since nobody appeared and warden was cleaning in next room. So I asked for assistance, the Warden is very nice and helpful, he informed her room keeping manager then cleaned and bumped my toilet After that the room keeping manager came up and blamed to the Warden in next room , I was very frustrated then she walked to my room door and complained to me . What kind of attitude she was . I called to the receptionist asked somebody explained and apologized but no news . But till now no one contacted me from the hotel. About the last day I need to took the earlier train to airport, I would like to get refund of 2 rooms breakfast but failed they said they can offer a padded breakfast to me . They did on time but with no hot coffee as I requested.😓🤷♀️