5-Star Hotels in Lhasa

The hotel environment is excellent, and it's very clean and comfortable. I'd definitely have stayed a few more days if I hadn't already booked my flight. The hotel activities are also great. However, I was quite disappointed with the front desk service. We had two rooms in our party, and one of them was upgraded, but we weren't informed. When I called the front desk, the first time they said they were busy with check-ins. The second time I called, they told me the room card was incorrect. A little later, they said it was an upgrade. I'm not sure how credible the front desk's statements are. Then, the next day, when I inquired about the deposit refund, they initially told me the deposit for room 501 had been returned. I told them I paid 1000 for both rooms together, and then they said room 507 hadn't been inspected yet. I'm not sure if the hotel front desk has proper systematic training. I booked for one night, and both explanations from the front desk felt deceptive. I hope the hotel can provide more training for their front desk staff. Although the front desk's actions made me uncomfortable, I'm very satisfied with how the hotel manager handled the situation. He went back and forth several times to resolve it for me and kept apologizing. I would definitely stay at this hotel again when I visit Lhasa next time, but I sincerely hope they can thoroughly and systematically train their front desk staff. After all, it's a high-end hotel, but the front desk's communication style doesn't seem to match that standard.

Facilities: The room is a medium size, not very big, but the balcony is quite spacious. On the first day, I experienced some altitude sickness and lacked oxygen. The diffused oxygen supply wasn't quite enough, so I had to sit next to an oxygen tank. Cleanliness: OK Environment: Very good, with an old town style. The atmosphere is a bit dark and mysterious, and the room itself is also quite dim. Service: There's a butler service, and the milk tea in the lobby is delicious. Breakfast: Quite average, not many varieties. The rice noodles they cooked were also just so-so. Evening drink: It was a tremella soup.

The hotel room is very high, the scenery is very beautiful, the staff service is very good, especially the front desk Xiao Peng is beautiful and gentle, and also specially asked my request for the room, very intimate, the room also sent welcome fruit, the taste is very fresh, the facilities are complete, the breakfast is many, the staff responds quickly, Good service, happy stay, very good,