Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Excellent
1469 reviews
9.6/10
1 night
From €63
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9.9/10
Perfect
EErerzailushangFacilities: The facilities are very complete, you can have everything you need, and you can also drink tea in the lobby
Hygienic: Hygiene is super clean, the proprietress cleans it herself, the details are very clean
Environment: Super comfortable, the small yard is sitting in the sun and blowing the hair and falling asleep
Service: Super thoughtful! Responsive
Super recommended, everyone come to live!
GGuest UserThis was by far the best hotel we stayed at during our trip to Western Sichuan and Tibet. The Tibetan-style architecture is absolutely beautiful. The dual oxygen supply system, with both diffuse oxygen delivery and an oxygen concentrator, gave us peace of mind for a good night's sleep. The young ladies at the front desk were incredibly warm, professional, and helpful. As soon as we arrived, they kindly offered us Rhodiola hot tea to help with the altitude sickness. The gentleman in the lobby enthusiastically helped us with our luggage to our room and even showed us how to use the oxygen facilities. The hotel also provided a thermos of Rhodiola hot tea for guests, so we could enjoy hot water as soon as we woke up in the morning. They even had a dedicated shuttle to take us to nearby attractions. Overall, the service was absolutely top-notch! The breakfast was rich, varied, and very delicious. After staying two nights in Lhasa and then going to Everest Base Camp by car, we didn't hesitate to book this hotel again upon our return. It was a fantastic stay! Highly recommended!!!
Hotel near Potala Palace/Sun Island, Lhasa 52.5% of visitors choose this area
Price per night from:€62
9.7/10
Excellent
GGuest UserThe hotel environment is excellent, and it's very clean and comfortable. I'd definitely have stayed a few more days if I hadn't already booked my flight. The hotel activities are also great. However, I was quite disappointed with the front desk service. We had two rooms in our party, and one of them was upgraded, but we weren't informed. When I called the front desk, the first time they said they were busy with check-ins. The second time I called, they told me the room card was incorrect. A little later, they said it was an upgrade. I'm not sure how credible the front desk's statements are. Then, the next day, when I inquired about the deposit refund, they initially told me the deposit for room 501 had been returned. I told them I paid 1000 for both rooms together, and then they said room 507 hadn't been inspected yet. I'm not sure if the hotel front desk has proper systematic training. I booked for one night, and both explanations from the front desk felt deceptive. I hope the hotel can provide more training for their front desk staff. Although the front desk's actions made me uncomfortable, I'm very satisfied with how the hotel manager handled the situation. He went back and forth several times to resolve it for me and kept apologizing. I would definitely stay at this hotel again when I visit Lhasa next time, but I sincerely hope they can thoroughly and systematically train their front desk staff. After all, it's a high-end hotel, but the front desk's communication style doesn't seem to match that standard.
Hotel near Barkhor Street/Jokhang Temple, Lhasa 30.6% of visitors choose this area
Price per night from:€126
9.4/10
Outstanding
HhohotimVery satisfied with everything, the best is the customer service, always answer all questions.
Buy an oxygen tube for RMB 10/piece, and you can arrange an oxygen machine at the lobby bar to provide free oxygen.
There were sanitary defects, cigarette butts were found, we don't smoke as a family, but it was acceptable, the sprinkler pipe leaked, and the water pressure increased after cleaning.
Everything was cured by the warm customer service.
Hotel near Potala Palace/Sun Island, Lhasa 52.5% of visitors choose this area
Price per night from:€37
9.4/10
Outstanding
GGuest UserThe hotel offers both diffuse oxygen supply and nasal cannula oxygen in the rooms. The staff are very welcoming and attentive. On the first night, the room temperature wouldn't go down, but after discussing it with the front desk the next day, they promptly moved us to a different room. The butler was also very enthusiastic, showing us to the new room and explaining all the features and how to use them. They were also very responsive whenever we had questions. The hotel is conveniently located, not far from Potala Palace and Jokhang Temple; a 20-minute walk is quite manageable. However, the hotel itself is located down an alley, which made it a bit difficult to find and a tiring walk. Also, the breakfast was just average.
Hotel near Barkhor Street/Jokhang Temple, Lhasa 30.6% of visitors choose this area
Price per night from:€70
9.3/10
Very Good
XXiaojingerdegushiMany people, myself included, often debate between the St. Regis and the Shangri-La, as both hotels in Beijing are quite unremarkable. Ultimately, I chose the Shangri-La for its value for money. I had considered Songtsam too, but common sense told me to be a smart spender.
Although the hotel shows its age, its architectural style is grand and refined, revealing luxurious material choices. Time has inevitably left its mark, but a classic car, even when old, is still a classic car. Moreover, service and quality require time to accumulate and withstand market scrutiny. While the Shangri-La may not have many existing locations, it still holds a strong market advantage, and it takes an discerning eye to appreciate it.
My butler, Bowen, arranged my room before I even arrived. Looking out the window at the Potala Palace's silhouette in the distance immediately set the mood. He then meticulously delivered on all aspects of my package. I found Bowen to be a man of few words but very steady, highly responsive, and an exceptionally smooth driver. He never asked inappropriate or subjective questions, which I truly appreciated. Over three days, Bowen's accompaniment added a unique dimension to my Lhasa itinerary. Among the few Tibetans I've encountered, he was a definite plus. I sincerely wish him all the best in his work!
The Shangri-La in Lhasa lives up to its brand's standards and enhances the reputation of its sister properties. I'm so glad I made the right choice; this will be a memorable and wonderful travel experience.
Hotel near Lobrinka, Lhasa 1.5% of visitors choose this area
Price per night from:€154
9.2/10
Very Good
GGuest UserFree pick-up service from railway station or civil aviation bus station: will arrive at the station in advance and wait to receive the hotel
Facilities: complete and complete
Hygienic: clean and tidy
Environment: The environment has nothing to say. The room can see the panoramic view of the city and the night view of the Potala Palace. The aisle can see the mountain view.
Service: The service is very good. The young ladies at the front desk are very beautiful. They will also help write Tibetan.
Hotel near Potala Palace/Sun Island, Lhasa 52.5% of visitors choose this area
Price per night from:€5
8.9/10
GGuest UserI checked into the hotel on March 28th. I had severe altitude sickness. I saw a reminder on the Ctrip backend that the hotel would start supplying oxygen at 8pm, so I had to buy a few oxygen cylinders myself. There was a problem with the humidifier in the room. The room attendant came in without saying hello, just filled the humidifier with water and left. There was no minimum courtesy or kind reminder to customers about the instructions. There was no training or assessment on weekdays. At 8 o'clock, there was still no oxygen, and my oxygen cylinder had been used up. I called the front desk and she told me that the oxygen supply would start at 8:30. At 8:30, I called her again and she said the technician had gone to open it. At 8:33, she called again and asked me to wait. I arrived directly at 8:37. I questioned the front desk, but they still didn't feel uneasy. I went to the VIP building of Tibet Hotel as a person with altitude sickness. Many other hotels provide oxygen all day long, but they didn't provide oxygen from 8:30 pm to 7 am the next day, which is very unfriendly. I didn't expect that they didn't provide it during the time period and there was no apology. I had a severe headache from altitude sickness and found the front desk to question them. High-quality service should open oxygen for customers in advance and care about their physical condition. This front desk was arrogant and had no sympathy for the customers. Altitude sickness is very dangerous. I accepted such a cold and ruthless service experience of the VIP building of Tibet Hotel when I was extremely uncomfortable. I will never come again! !
Hotel near Lobrinka, Lhasa 1.5% of visitors choose this area
Price per night from:€72
8.7/10
GGuest UserAn old hotel with friendly service. The facilities are a little old, but it is clean and tidy. The price is not high. I stayed for three consecutive days and it is very cost-effective!
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