When you stay at Pelangi Beach Resort & Spa, Langkawi in Langkawi, you'll be on the beach, within a 10-minute walk of Pantai Cenang Beach and Laman Padi. This 5-star resort is 13.7 mi (22 km) from Langkawi Terminal Ferry and 13.7 mi (22.1 km) from Kuah Jetty.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a waterslide, and a fitness center. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and shopping on site.
Enjoy international cuisine at Spice Market Restaurant, one of the resort's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage. Buffet breakfasts are available daily from 7 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Make yourself at home in one of the 355 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
"I had a really disappointing experience at your hotel, and I feel compelled to share my grievances regarding the front desk service.
Firstly, I needed a razor, which should have been a simple request. However, when I called the front desk, they just hung up on me. I had to make three calls and was eventually transferred to housekeeping before the razor was delivered. It was incredibly frustrating.
Later, I asked the front desk to collect the room service tray from our balcony because we have a lot of small animals, and I was concerned about them getting into the food. The front desk promised to take care of it but never showed up. The next morning, I called four times, and each time the front desk staff assured me that someone would come, but no one ever did. As a result, the birds got into the food and made a mess all over the balcony.
To make matters worse, the water in the shower was dirty and yellow. When the room was cleaned, they forgot to replace one of the bath towels and didn't put out any slippers. To top it all off, the bed sheets were changed twice, but both times they were dirty. It was really disappointing and unacceptable. I expected a much higher level of service from your hotel."