5-Star Hotels in Lisbon

During our three-night stay in Lisbon, one of our family members suddenly developed acute gastroenteritis in the evening around 8 p.m. We called the front desk, and a staff member immediately came to our room and helped us identify the most suitable hospital. After we decided where to go, we went down to the lobby to take a taxi. To our surprise, the front desk manager Andre personally came to us and asked if we needed him to accompany us to the hospital. We were deeply touched and gladly accepted his kind offer. Because of communication issues between our insurance company and the hospital, we had to switch to another hospital. Throughout the process, the manager patiently coordinated with the hospital and ensured we were safely transferred and properly received. He stayed with us until we were registered and had an appointment with the emergency doctor before returning to the hotel. We are truly grateful to all the hotel staff—the front desk team, restaurant staff, and even the tour guide—for their exceptional care and support. We would definitely choose to stay at this hotel again on our next visit to Lisbon.

The room had a nice, relaxing atmosphere. I had requested a room with a bathtub, and had checked in advance which rooms had a bathtub, but unfortunately there were none available on the day, so I ended up with just a shower, which was disappointing. Other than that, it was very good.

The location is excellent, the reception, hygiene and services are all very good, except that the room is slightly small. It's very convenient to go out and walk around. There is French Veal downstairs, so it's best to make a reservation in advance. The dessert shop in the hotel is also delicious, not too sweet, and is worth a try. Breakfast is a la carte and very rich. Staying for two days can save a lot of money.

This is the second time I have stayed in this hotel. The time difference between the first time and the first time is quite long, because the time difference is only eight days. When I came back, the room was smaller and I had to stay on the 1st floor. The attitude was average and the sanitary products in the room were often forgotten to be updated. I stayed there for five days and had to ask every day if I had forgotten to change the sanitary equipment. Because I often forget to ask for a taxi before I leave, there is no helper to take my luggage to the taxi. I will not stay in this hotel again next time!

The room overlooked the sea, and the view was absolutely stunning. The breakfast spread was excellent, and the service was superb. The staff even offered us welcome champagne when we checked in, which was a lovely and warm gesture.

We had a great stay at Sheraton Lisboa! The location is super convenient—just a short drive from the airport and within easy reach of Lisbon’s main attractions. The rooms are spacious, clean, and well-appointed, with large windows offering beautiful city views. The bed? Super comfy after a long day of exploring! Staff were friendly and helpful throughout our stay, and check-in/check-out was smooth and efficient. We also appreciated the variety at the breakfast buffet—fresh, delicious, and something for everyone. Special mention to the spa and gym facilities—they were top-notch. After a full day of sightseeing, it was a treat to unwind there. Only minor downside was that the decor is slightly dated in some areas, but overall, it’s well-maintained and has that classic Sheraton charm. Would definitely recommend it for a comfortable and relaxing stay in Lisbon

Every aspect of our time was stellar at the palace! The extraordinary service began with Maria at the front desk and Luke helping us ladies get settled with all of our bags. Our rooms had views of the manicured gardens with mosaic walking paths. We opened our window for the cool breeze and was serenaded by a multitude of birdsong. Lunch was unique and flavorful at the Lake House. Dinner was in the bar lounge with the most decadent, flavorful brownie in the world! Morning breakfast in the parlor has so many delightful choices to fit the palates and dietary needs of any guest. Sarah provided a personal tour of the palace. She was full of historical facts and knowledge of the family dynasty. Sarah and other staff also excelled as a hosts and concierge. A shout out is deserved to all staff who worked tirelessly to make such a stay effortless by providing comfortable accomodations and pampers each guest.

Nice room decor but wonder no tea bags provided in room. No bottle water provided and required guest to take water in the water dispenser at each floor. Mean to early check-in. Swimming pool is actually smaller than the photo displayed.

It was very nice. I stayed for two days to visit Cabo da Roca and stroll along the beach. Although it's a bit far from the city center, it's only a ten-minute taxi ride, so it's quite convenient. The hotel is small but beautiful, exquisite and compact, and even has electrically controlled curtains, which is quite rare.

Our room was spacious, clean and very comfortable.  Bathrooms are very upscale with bidet and bowl sinks.  Fully stocked frig and large cozy robes included.