5-Star Hotels in Lisbon

During our three-night stay in Lisbon, one of our family members suddenly developed acute gastroenteritis in the evening around 8 p.m. We called the front desk, and a staff member immediately came to our room and helped us identify the most suitable hospital. After we decided where to go, we went down to the lobby to take a taxi. To our surprise, the front desk manager Andre personally came to us and asked if we needed him to accompany us to the hospital. We were deeply touched and gladly accepted his kind offer. Because of communication issues between our insurance company and the hospital, we had to switch to another hospital. Throughout the process, the manager patiently coordinated with the hospital and ensured we were safely transferred and properly received. He stayed with us until we were registered and had an appointment with the emergency doctor before returning to the hotel. We are truly grateful to all the hotel staff—the front desk team, restaurant staff, and even the tour guide—for their exceptional care and support. We would definitely choose to stay at this hotel again on our next visit to Lisbon.

The room had a nice, relaxing atmosphere. I had requested a room with a bathtub, and had checked in advance which rooms had a bathtub, but unfortunately there were none available on the day, so I ended up with just a shower, which was disappointing. Other than that, it was very good.

The location is excellent, the reception, hygiene and services are all very good, except that the room is slightly small. It's very convenient to go out and walk around. There is French Veal downstairs, so it's best to make a reservation in advance. The dessert shop in the hotel is also delicious, not too sweet, and is worth a try. Breakfast is a la carte and very rich. Staying for two days can save a lot of money.

We had very pleasant experience with helpful staff, clean and modern facility, and delicious breakfast. The facility is very well equipped and had everything we needed. Really loved having an option of online portal for requesting stuff/making reservation - staff was very helpful and prompt in response as well! Very good access to various tourist attractions and a shopping mall. We would definitely stay again. Thank you very much.

The hotel is beautiful ! Bed! The spectacular room! The staff attentive in such a kind way , offered to help you all! I will surely come back! When I visit Lisbon I try to go to the 5* and this has been liked me differently

It was very nice. I stayed for two days to visit Cabo da Roca and stroll along the beach. Although it's a bit far from the city center, it's only a ten-minute taxi ride, so it's quite convenient. The hotel is small but beautiful, exquisite and compact, and even has electrically controlled curtains, which is quite rare.

This hotel is a real gem! The public areas are absolutely stunning, like stepping into a beautifully restored palace—grand, elegant, and full of character. It's the kind of space that makes you want to linger and take photos. While the guest rooms are more modest, with a simple, 90s-style decor, they are clean, comfortable, and surprisingly spacious, making them perfect for family stays. The breakfast area is equally lovely, providing a bright and pleasant start to the day. Overall, it's a great choice if you're looking for a hotel with incredible public spaces and practical, family-friendly rooms.

Nice room decor but wonder no tea bags provided in room. No bottle water provided and required guest to take water in the water dispenser at each floor. Mean to early check-in. Swimming pool is actually smaller than the photo displayed.

Our room was spacious, clean and very comfortable.  Bathrooms are very upscale with bidet and bowl sinks.  Fully stocked frig and large cozy robes included.

We had a great stay at Sheraton Lisboa! The location is super convenient—just a short drive from the airport and within easy reach of Lisbon’s main attractions. The rooms are spacious, clean, and well-appointed, with large windows offering beautiful city views. The bed? Super comfy after a long day of exploring! Staff were friendly and helpful throughout our stay, and check-in/check-out was smooth and efficient. We also appreciated the variety at the breakfast buffet—fresh, delicious, and something for everyone. Special mention to the spa and gym facilities—they were top-notch. After a full day of sightseeing, it was a treat to unwind there. Only minor downside was that the decor is slightly dated in some areas, but overall, it’s well-maintained and has that classic Sheraton charm. Would definitely recommend it for a comfortable and relaxing stay in Lisbon