Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on May 31, 2026
Edison .We booked the Deluxe King Room with city views. The 2.2-meter king-size bed was incredibly spacious, and the room was spotlessly clean. The rooftop bar offers fantastic views of Lisbon and a pool for guests. I highly recommend the hotel's 10 PM light show – it's truly unique! And don't miss the delicious egg tarts at breakfast!
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Price per night from:€117
Posted on Nov 28, 2024
Anonymous User
Very helpfull and kind staff. Good service. Nice and clean modern hotel . The location of the hotel is great and close to everything. Highly recommendable hotel. ...Enjoyed the stay .
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Price per night from:€145
Posted on Feb 11, 2025
Guest UserVery good and clean hotel, but they don’t provide a kettle inside the room, so gotta go to the lobby if you want hot water. I love the vibes - it’s good for solo travellers. Room is spacious enough. Location is very good, but careful not to travel out too late at night, this area is close to a migrant area where the crowds can get a little scary for lone lady travellers.
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Price per night from:€128
Posted on Jun 26, 2026
Guest UserSerious safety and service failures at Numa Anjos Lisbon, and a broader pattern of unresponsiveness from your digital support during the stay.
In the early hours of 25 June, a fire alarm was triggered at the property. The alarm sounded for over 30 minutes. My group and other guests evacuated the building and gathered outside. I understand that Numa operates as an unstaffed, digital-first property — that is the model we booked, and I am not complaining about the absence of on-site staff itself.
My complaint is that the digital support which is supposed to replace on-site staff, and which Numa advertises as available 24/7 across the website, the Trip.com listing/booking confirmation, the in-room welcome guide, and the app/check-in instructions, was completely unreachable during an actual emergency!
During the alarm and evacuation, WhatsApp — the primary digital contact channel — received no response whatsoever. No one from Numa made contact through any digital channel while the situation was unfolding. Several guests called emergency services directly because there was no way to reach Numa. No fire authority or emergency personnel arrived on site during this period either. They claimed to have security check the property and coordinating with authorities during the absence of active support - we saw no single soul present. We wonder how they checked the safety? The alarm went off itself and guests just went back in without hesitation.
The first communication we received from Numa was an email sent around 3:20am — hours after the alarm, and well after the situation had already resolved itself on its own, with zero digital support from your team at any point during the actual emergency!! They said they sent both SMS and email. This is the biggest failure of security protocol - some guests sleep with their phones in silent mode, or switched off or with ear-plugs on like us. Luckily my partner heard the alarm and able to wake me up in time for the evacuation!
This was not an isolated incident. It is consistent with a pattern of unreliable response times from your team throughout this stay:
• When we requested a room change due to a noise issue (even though requested at the time of booking but told it is automatic assignment), WhatsApp told us an agent would reach out within approximately 15–20 minutes. The actual response came roughly 2 hours later.
• When we reported an air conditioning issue of a new room, it similarly took longer to receive any response. And later they accessed our room unannounced even though I asked specifically for the time of check up.
Taken together with the fire alarm incident, this shows that the 24/7 digital support Numa advertises does not function as promised, even for routine requests, let alone emergencies. The fire alarm is simply the most serious example of a problem that recurred throughout our stay!!
The core issues are:
1. Total unresponsiveness on WhatsApp during a 30+ minute active fire alarm and evacuation.
2. No digital contact or guidance of any kind while the emergency was happening
3. No coordination with or follow-up from emergency authorities, despite guests calling them directly. (it seems their alarm is not linked to authorities?)
4. A delayed, after-the-fact email as the only acknowledgment of the fire alarm — sent only once the situation had already resolved.
5. A direct contradiction between the “24/7 guest support” promised at every booking touchpoint and the repeated, significant delays we experienced for the room change request, the air conditioning issue, and most critically, the fire alarm emergency.
For a property built entirely around remote/digital guest support replacing on-site staff, this is not a minor service lapse — it is a recurring failure of the core mechanism guests are told to rely on, with the fire alarm being the point where that failure became a genuine safety issue.
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Price per night from:€108
Posted on Mar 15, 2026
Guest User
Super fun! The staff are very friendly. The whole hotel and rooms are whimsical and fun. Excellent location right on pink street. The windows are triple thick and the noise is minimal at best. There were complimentary ear buds but we didn't even need them. We really enjoyed out stay and hope to come back again soon!
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Price per night from:€91
Posted on May 26, 2026
S ss (Wanderer)Hotel Florentine was a bit of a mixed bag for me. This was a very last-minute booking and apparently I snagged the last available room — which, in hindsight, may explain a few things. I had specifically requested a quiet room, but unfortunately ended up with the exact opposite. The walls were paper-thin, and I could hear just about every sound and life update happening next door. Having the elevator directly across from my room added an extra soundtrack I hadn’t exactly asked for.
Dinner at the bistro also tested my patience a little. The team genuinely seemed to be trying hard, and I want to give special credit to one lovely server who was clearly doing her absolute best to keep everything afloat. Still, the service flow was puzzling — my drink and water arrived long after I had already finished my meal, while tables that arrived after me were somehow served before I was. It felt less like a dining system and more like a surprise social experiment.
The food itself was fine, nothing particularly memorable, but the location is undeniably excellent and probably the hotel’s strongest feature. With a few operational improvements — and perhaps some thicker walls — this place could really shine.
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Price per night from:€80
Posted on Jan 30, 2026
Guest User
Top-notch hotel, excellent services, cleanliness, courtesy, and helpfulness. I always have a wonderful stay when I manage to find availability at Hotel Roma.
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Price per night from:€60
Posted on May 18, 2025|Superior Studio
Guest UserOverall, location is good, quiet and easy to get into central area via tram/bus/uber. Kitchen facilities inside the studio are useful and cleaning service is provided to change towels.
Areas of improvements needed:
- No arrival instructions were provided, even when asked prior to arriving. This left us hanging outside the building as we had no access code to enter.
- Dirty dishes were left inside the dishwasher when we arrived
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Price per night from:€140
Posted on Oct 31, 2025
Anonymous User
The room with bathroom inside the room with balcony.
No curtains on the beds, the light can bother, no privacy.
There is elevator, no problems with luggage.
There is a kitchen, but is closed in the night time.
The staff was very friendly and helpful.
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Price per night from:€16
Posted on Oct 19, 2023
Sefy Levy
This hostel is located about 3km walk from the center city, but does have some close by attractions (such as the Jeronimo's Monetary)
The room is extremely small, if you seat on the edge of the bed and try to stretch your legs, you'll most likely hit the wall.
We had our room replaced, as the first room had zero privacy for the toilet and the second room gave the illusion of privacy (as you can see in photos)
We've not seen any of the management, as everything is done thru WhatsApp to contact them and they will respond.
Breakfast was OK, it had a bit of choices but there was more cakes and cookies then actual food.
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Price per night from:€33