Lisbon Hotels with Balcony

I had a wonderful stay a Lumen. The room was very nice, clean, and well-maintained, and the bed was extremely comfortable. One of the highlights is the hotel’s daily light show celebrating the culture and history of Lisbon. It was a truly amazing experience and added a unique touch that made the hotel stand out from others. The location was also very convenient, with easy access to the metro, making it simple to get around and visit the city’s main attractions.

Very good and clean hotel, but they don’t provide a kettle inside the room, so gotta go to the lobby if you want hot water. I love the vibes - it’s good for solo travellers. Room is spacious enough. Location is very good, but careful not to travel out too late at night, this area is close to a migrant area where the crowds can get a little scary for lone lady travellers.

Serious safety and service failures at Numa Anjos Lisbon, and a broader pattern of unresponsiveness from your digital support during the stay. In the early hours of 25 June, a fire alarm was triggered at the property. The alarm sounded for over 30 minutes. My group and other guests evacuated the building and gathered outside. I understand that Numa operates as an unstaffed, digital-first property — that is the model we booked, and I am not complaining about the absence of on-site staff itself. My complaint is that the digital support which is supposed to replace on-site staff, and which Numa advertises as available 24/7 across the website, the Trip.com listing/booking confirmation, the in-room welcome guide, and the app/check-in instructions, was completely unreachable during an actual emergency! During the alarm and evacuation, WhatsApp — the primary digital contact channel — received no response whatsoever. No one from Numa made contact through any digital channel while the situation was unfolding. Several guests called emergency services directly because there was no way to reach Numa. No fire authority or emergency personnel arrived on site during this period either. They claimed to have security check the property and coordinating with authorities during the absence of active support - we saw no single soul present. We wonder how they checked the safety? The alarm went off itself and guests just went back in without hesitation. The first communication we received from Numa was an email sent around 3:20am — hours after the alarm, and well after the situation had already resolved itself on its own, with zero digital support from your team at any point during the actual emergency!! They said they sent both SMS and email. This is the biggest failure of security protocol - some guests sleep with their phones in silent mode, or switched off or with ear-plugs on like us. Luckily my partner heard the alarm and able to wake me up in time for the evacuation! This was not an isolated incident. It is consistent with a pattern of unreliable response times from your team throughout this stay: • When we requested a room change due to a noise issue (even though requested at the time of booking but told it is automatic assignment), WhatsApp told us an agent would reach out within approximately 15–20 minutes. The actual response came roughly 2 hours later. • When we reported an air conditioning issue of a new room, it similarly took longer to receive any response. And later they accessed our room unannounced even though I asked specifically for the time of check up. Taken together with the fire alarm incident, this shows that the 24/7 digital support Numa advertises does not function as promised, even for routine requests, let alone emergencies. The fire alarm is simply the most serious example of a problem that recurred throughout our stay!! The core issues are: 1. Total unresponsiveness on WhatsApp during a 30+ minute active fire alarm and evacuation. 2. No digital contact or guidance of any kind while the emergency was happening 3. No coordination with or follow-up from emergency authorities, despite guests calling them directly. (it seems their alarm is not linked to authorities?) 4. A delayed, after-the-fact email as the only acknowledgment of the fire alarm — sent only once the situation had already resolved. 5. A direct contradiction between the “24/7 guest support” promised at every booking touchpoint and the repeated, significant delays we experienced for the room change request, the air conditioning issue, and most critically, the fire alarm emergency. For a property built entirely around remote/digital guest support replacing on-site staff, this is not a minor service lapse — it is a recurring failure of the core mechanism guests are told to rely on, with the fire alarm being the point where that failure became a genuine safety issue.

We were originally scheduled to fly home on the same morning as our son, but on different flights. Around 5 AM that day, we found out our son's flight was canceled, while ours was still on schedule, leaving us with very little time. Our son wanted to stay an extra day at this hotel to use their gym (we had stayed there for a night two days prior). In my haste to book, I accidentally put my husband's name instead of my son's as the guest. We quickly checked on it after our flight landed, and thankfully, our son successfully checked in. So grateful! 😊 The Uber ride from the hotel to the airport was only CAD$6.

Our room was a top-floor suite. One bedroom had two beds, and the living room had a double sofa bed. The bathroom was equipped with towels and a 3-in-1 body wash, shampoo, and hand soap. There was a hairdryer, but no toothbrush or toothpaste. The entire suite felt very new and clean, probably recently renovated. There's a small balcony where you can enjoy drinks and conversation with friends, and the view is quite nice. The hotel offers a self-service breakfast for an additional fee, and the food was good and hot. It's a basic Western breakfast with a sufficient variety of dishes. The staff were all very friendly. The location is also quite close to the city center, but without the noise of being right in the middle of it. It's about a 20-minute walk from the hotel to the city center, with many restaurants along the way. Getting to the hotel from the airport by metro, transferring to the red line and then the green line, was actually very convenient. The hotel is just a 3-minute walk from the metro station.

We stayed in this apartment for 7 days and had a very comfortable experience. The location is excellent, and the apartment itself is modern, spacious, and well-equipped with all essential amenities, including a dishwasher and a washing machine. The rooms were very clean, and the daily housekeeping service made our stay even more convenient, especially while traveling with family. I would highly recommend this property for families. On the second day, there was a technical issue with the main door and it wouldn’t open, but the staff resolved the problem within an hour. Apart from this minor issue, the service throughout our stay was excellent.

Overall, location is good, quiet and easy to get into central area via tram/bus/uber. Kitchen facilities inside the studio are useful and cleaning service is provided to change towels. Areas of improvements needed: - No arrival instructions were provided, even when asked prior to arriving. This left us hanging outside the building as we had no access code to enter. - Dirty dishes were left inside the dishwasher when we arrived

Top-notch hotel, excellent services, cleanliness, courtesy, and helpfulness. I always have a wonderful stay when I manage to find availability at Hotel Roma.

The room with bathroom inside the room with balcony. No curtains on the beds, the light can bother, no privacy. There is elevator, no problems with luggage. There is a kitchen, but is closed in the night time. The staff was very friendly and helpful.

This hostel is located about 3km walk from the center city, but does have some close by attractions (such as the Jeronimo's Monetary) The room is extremely small, if you seat on the edge of the bed and try to stretch your legs, you'll most likely hit the wall. We had our room replaced, as the first room had zero privacy for the toilet and the second room gave the illusion of privacy (as you can see in photos) We've not seen any of the management, as everything is done thru WhatsApp to contact them and they will respond. Breakfast was OK, it had a bit of choices but there was more cakes and cookies then actual food.