107 Reviews
Rydges Campbelltown an EVT hotel
Campbelltown|2.38km from Akuna Reserve
It has already been a little while ago that we stayed at the Rydges hotel in Campbelltown. We did not have the best experience and I did not think about leaving a review straight away. My son asked if I wanted to join him to an Athletic carnival in Campbelltown. As a surprise he splurged and booked a room which was 299.00 per night. He studies in Wollongong so I felt this was very special to spent such an amount on an overnight stay. Unfortunately the room was poorly cleaned. Dust on the floorlamp, hands on the walls and phone, hair in the cups, bathroom walls unclean. I adressed this at the reception when we went out for dinner and was asked to mention it again upon checkout. Nothing was cleaned after mentioning. When we checked out, about sn hour later a lady called us to apologise. She sais rooms were normally thoroughly cleaned and she would pay extra attention to it. I appreciated the call and told her that. I guess I was just expecting something more. Maybe a discount voucher for a next visit or a discount. Our son is only 20 and was disappointed that the room did not live up to his expectation. Especially as 300 per night would have provided him food for a week 😅 Anyway, I thought to let it go but it keeps on popping into my head. Hence the belated review. To keep a customer you need to make them feel valued and special. Unfortunately we did not feel like that after our visit. 
Excellent
196 Reviews