Paid extra for a sea view room! The view was great! However, the facilities are old and outdated! On the first night, a broken chair on the balcony cut my family member's foot! Their only response was 'sorry!' without even bothering to ask if the wound was serious. The air conditioning was over 80 decibels and wasn't cooling at all! The noise made it impossible to sleep. Their handling of the issue was really poor. A maintenance person came, turned it up to full blast, told us to call back in 10 minutes if it still wasn't cool, and then left! On the last day, they finally left a letter asking if we wanted to change rooms. The hotel management is truly awful, beyond belief!
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