Shinjuku-ku, Katamachi 5-3, Shinjuku Ward, Tokyo, 166-0001, JapanView Hotel Details
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1 night
Guest Reviews of Ace Inn Shinjuku
7.4/10
66 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.0
Amenities7.1
Service7.4
Cleanliness7.0
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All reviews(66)
Positive reviews(54)
Reviews with photos/video(20)
Convenient location(8)
Friendly staff(6)
Great location(6)
Negative reviews(12)
레온쿵
Bunk Bed in Male Dormitory Room
Stayed in Mar 2025
Solo travellers
4 review
5.5/10
Posted on Apr 26, 2025
Got what paid ^^ Shower room cleanliness was unacceptable. Toilet of each floor was really not hygienic.
Qatar Airways
Bunk Bed in Mixed Dormitory Room
Stayed in Feb 2025
Solo travellers
2 review
10.0/10
Outstanding
Posted on May 8, 2025
Good hotel and travelers from different nations.Good circumstance
zk34nu
Bunk Bed in Mixed Dormitory Room
Stayed in Jan 2025
Solo travellers
2 review
7.5/10
Posted on Mar 4, 2025
Not a bad place to stay if your looking for budget options. Have stayed multiple times, very basic but cheap.
Guest User
Bunk Bed in Mixed Dormitory Room
Stayed in Jan 2025
Travel with friends
13 review
3.0/10
Posted on Feb 27, 2025
One of the dirtiest places I have ever been in. The bathroom was absolutely disgusting with flooded toilets that would not get cleaned up even when the staff were informed. Absolutely horribly disgusting, stay anywhere else.
Anonymous User
Bunk Bed in Mixed Dormitory Room
Stayed in Dec 2024
Solo travellers
10 review
3.0/10
Posted on Jan 27, 2025
I didn’t Even Go there because a friend of mine Said it’s horrible. So I tried to shorten my stay beforhand because canceling wasnt possible but they didn’t even respond and After two days they didn’t accept
Guest User
Bunk Bed in Mixed Dormitory Room
Stayed in Sep 2024
Travel with friends
4 review
10.0/10
Outstanding
Posted on Oct 16, 2024
its well
JulienB
Bunk Bed in Mixed Dormitory Room
Stayed in Sep 2024
Solo travellers
32 review
8.0/10
Very Good
Posted on Nov 1, 2024
Good location not so far from Shinjuku station the hotel is good and clean
Laura
Bunk Bed in Mixed Dormitory Room
Stayed in Mar 2025
Travel with friends
7 review
7.0/10
Posted on May 11, 2025
It was good
Aaron
Bunk Bed in Male Dormitory Room
Stayed in Nov 2024
Solo travellers
3 review
10.0/10
Outstanding
Posted on Dec 26, 2024
Baguss
N4RDEY
Bunk Bed in Mixed Dormitory Room
Stayed in Oct 2024
Solo travellers
4 review
10.0/10
Outstanding
Posted on Dec 5, 2024
Superb
Guest User
Bunk Bed in Mixed Dormitory Room
Stayed in Apr 2025
Solo travellers
19 review
5.5/10
Posted on May 12, 2025
The only good thing is that the location is very close to the subway station. The sanitary environment is poor. If you are arranged near the toilet, you will smell a strong smell of detergent, but it does not remove the toilet odor! 3 out of 4 dryers are broken! There is a small kitchen but it is not open! But the price is cheap, it is OK for a simple night.
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Anonymous User
Bunk Bed in Mixed Dormitory Room
Stayed in Feb 2025
Solo travellers
1 review
6.0/10
Posted on Mar 14, 2025
I don't recommend staying here!!
1. Bed hygiene
Not clean, a lot of black hair, and even a used contact lens in the quilt.
2. Public area on the fourth floor
The floor mat is very dirty and has a lot of stains! And they force you to take off your shoes, which is disgusting. The toilets on the fourth floor are not cleaned frequently, and some toilets and sinks are very dirty. I stayed for four days, and the female physiological waste bins were never cleaned. Is this reasonable?
3. Shoe rack on the first floor
Slippers were taken randomly, and I had to take other people's slippers. Everyone on the fourth floor also wore them randomly, and the slightly clean shoes could not be kept until the next day... The quality is too poor
4. Kitchen on the ninth floor
Many people don't wash the dishes after eating, who are they going to wash? I can't understand.
The few advantages:
1. The front desk is basically foreign, and the English communication is very smooth and the explanation is very detailed.
2. Luggage can be stored.
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Guest User
Bunk Bed in Female Dormitory Room
Stayed in Dec 2024
Solo travellers
64 review
8.0/10
Very Good
Posted on Feb 15, 2025
I have stayed in this youth hostel almost all of my recent trips to Tokyo, mainly because of its great location. It is right next to the Shinjuku Line Akebonobashi Station. There is also another line about a 10-minute walk away, and it takes about 20 minutes to walk to Shinjuku Sanchome. In short, it is very cost-effective.
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亞可
Bunk Bed in Mixed Dormitory Room
Stayed in Nov 2024
Solo travellers
6 review
6.0/10
Posted on Dec 16, 2024
There are no handles on the upper bunk bed and it is difficult to climb. The socket design is weird and difficult to use. It is difficult to adjust the hot and cold water in the bathroom. The indoor mops are not uniform and difficult to wear (I got flip-flops). It is unnecessary and I would not want to go.
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Anonymous User
Bunk Bed in Mixed Dormitory Room
Stayed in Nov 2024
Solo travellers
37 review
7.2/10
Posted on Dec 9, 2024
The bed in the room is made of wood, which looks sturdy and has better sound insulation. But there are not enough special slippers in the bathroom, and the cabinet is very narrow and can only hold clothes, and at most a small bag can be placed in it.