To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.9
Amenities4.9
Service4.9
Cleanliness4.9
Filter by:
Sort by:
All reviews(324)
Positive reviews(324)
Reviews with photos/video(157)
Friendly owner(247)
Delicious breakfast(79)
Convenient parking(24)
Excellent afternoon tea(21)
Well designed(15)
Perfect for kids(12)
Close to scenic area(9)
Garden view(4)
Dhamma Asoka
Family Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 4, 2024
Luxurious stay at 恒益堂 with butler service, thoughtful and detailed services provided by the staff, fine dining style breakfast, afternoon tea and super comfy bed. Definitely worth it fof the high quality stay here!
Response from Property: Hello, thank you very much for your recognition of us! The hotel is located on the main street of No. 606 Xizha Street. There are only 11 suites in 3670 square meters, and each guest room is more than 80 square meters. Staying in the hotel, you can enjoy the private cruise experience, foot bath and other special services, there are pure handmade autumn pear paste, and a private butler will serve you throughout the whole process, so that you can better understand Wuzhen...Learn about Hengyitang Health Resort. Looking forward to your stay again! I wish you a happy life!
Xiao Yu
Suite - 1-Room (Balcony)
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 2, 2024
The Service was AMAZING! Everything was great, hotel room was clean, new and comfortable/cozy. The breakfast was delicious, fruit was delicious. The vibe fits the theme park perfectly. Had one of the best service/experience here.
Response from Property: Hello, thank you very much for your recognition of us! The hotel is located on the main street of No. 606 Xizha Street. There are only 11 suites in 3670 square meters, and each guest room is more than 80 square meters. Staying in the hotel, you can enjoy the private cruise experience, foot bath and other special services, there are pure handmade autumn pear paste, and a private butler will serve you throughout the whole process, so that you can better understand Wuzhen...Learn about Hengyitang Health Resort. Looking forward to your stay again! I wish you a happy life!
Andy
Family Room
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 28, 2024
Excellent services. Great and very unique hotel. Huge room. Great breakfast. The pond view has tree blockage and i don't think it's worth it.
Response from Property: Dear guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our excellent services, the uniqueness of our hotel, and the spacious room, as well as the great breakfast. However, we apologize for the inconvenience caused by the tree blockage in the pond view. Your feedback is invaluable to us, and we will look into this matter to see if there are any possible solutions for improvement. We strive to ensure that every aspect of our guests' stay meets their expectations, and we appreciate your honesty in pointing out areas where we can do better. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable and flawless stay.
Samkok
Suite - 1-Room (Balcony)
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 24, 2024
This hotel is wonderful. Service is excellent. The butler name 格桑is very responsive and helpful. We highly recommend this hotel for the travelers.
Response from Property: Dear guest, Thank you so much for your high praise! We are delighted to hear that you had a wonderful stay and that Gesang provided you with excellent service. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.
Calyste Ho
2-bedroom Suite
Stayed in Nov 2024
Family
6 review
4.5/5
Great
Posted on Dec 21, 2024
We had a positively delightful experience at Hengyi in 乌镇 thanks to our butler, 格桑. He was attentive and meticulous in service both in anticipating our needs and in responding to our requests. More significantly, after he helped us to take a family portrait, he surprised us with a framed photo of the photo taken in under an hour. I was however disappointed to find a soiled towel in the bathroom but our butler quickly had them replaced by the service crew. Ask for 格桑when in your stay at Hengyi. We’d definitely be back to Hengyi at 乌镇!Highly recommend!!!
Response from Property: Dear guest, your words are as poetic and picturesque, making us seem to revisit Wuzhen along with your footsteps. Thank you for choosing Hengyi. We are also very glad that 格桑 could provide you with appropriate arrangements. We are deeply sorry for the small flaw in the cleaning aspect and will immediately strengthen the management. Whether it's the liveliness on a sunny day or the ink-washed Jiangnan in the rain, Wuzhen has a unique charm. Whenever you come, there are different kinds of beauty waiting for you! We are looking forward to meeting you again and continuing to bring you a home-like service. ❤️
Anonymous User
Family Room
Stayed in Oct 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Nov 19, 2024
Feel in love with this charming place 🥰
Our butler is very friendly. Love the whole experience offered!
Response from Property: 您好,非常感謝您對我們的認可!酒店坐落於西柵大街606號主街位置。3670平米只有11間套房,每間客人面積均在80平米以上。入住酒店尊享私享遊船入住體驗、足浴等專項服務,有純手工製作的秋梨膏,全程有私人管家為您服務,讓您更加了解烏鎮...瞭解恆益堂養生行館。期待您在再次入住!祝您生活愉快!
Scott tang
Family Room
Stayed in Nov 2023
Family
11 review
5.0/5
Outstanding
Posted on Jan 1, 2024
Hotels offer an unforgettable experience that perfectly blends the ancient charm of China with modern luxury.
From the moment we enter the doors of the hotel, our Butler Mrs.竹君 brings us a warm welcome and personalized service that is second to none. The staff is exceptionally friendly and attentive, going above and beyond to ensure me and my family every need is met. They go out of their way to provide genuine hospitality, making us feel like a VIP during out stay.
It is highly recommended one of the best hotel in wu zheng.
6/12
Response from Property: Dear guest: Hello, thank you very much for your recognition of us! The hotel is located on the main street of No. 606 Xizha Street. There are only 11 suites in 3,670 square meters, and each guest area is more than 80 square meters. The two-bedroom suite not only gives you an independent private space, but also meets the needs of traveling with family and friends. It is also the only private pier in the scenic area. Enjoy the only breakfast cruise in the scenic area + stay in the hotel to enjoy the private cruise stay experience, foot bath and other special services. In autumn, there are hand-made peach gum snow pears and autumn pear paste made from nearly 100 kilograms of snow pears and other health products. There are private butlers to serve you throughout the whole process, so that you can better understand Wuzhen...Learn about Hengyitang Health Resort. Looking forward to your stay again! I wish you a happy life!
Guest User
Suite - 1-Room (Balcony)
Stayed in Oct 2023
Couples
1 review
5.0/5
Outstanding
Posted on Nov 27, 2023
Had a fabulous stay at this hotel. Booked for a night to celebrate an anniversary and the hotel was very sweet to upgrade us to a gorgeous huge unit. The personal butler Xiaochen made contact via wechat two days before my arrival and sorted everything for us - restaurant recommendations and reservations, and tours and boat trips and driving instructions and maps - and answered all my questions. During our stay, she and hotel manager Kevin were very attentive and most thoughtful, nothing was too much trouble at all. Breakfast was delicious and plentiful with lots of choice. I particularly enjoyed their herbal sachet making activity. The evening turndown included a herbal foot bath which was very much appreciated after a long day of walking. All in all, a most enjoyable stay. Will return.
Response from Property: 尊敬的賓客:您好,非常感謝您對我們的認可!酒店坐落於西柵大街606號主街位置。3670平米只有11間套房,每間客人面積均在80平米以上。入住酒店尊享私享遊船入住體驗、足浴等專項服務,秋季有手作桃膠雪梨以及近百斤雪梨熬製的秋梨膏等養生產品。全程有私人管家為您服務,讓您在短暫的旅途中收穫不同的驚喜!同時更加了解烏鎮...瞭解恆益堂養生行館。期待您在再次入住!祝您生活愉快!
Guest User
Suite - 1-Room (Balcony)
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 2, 2025
A very pleasant trip! As soon as I entered the holiday dungeon, my NPC butler had been waiting in the parking lot for a long time, holding the tickets that had been issued in advance.
I originally booked a room on the second floor, but when I arrived at the store, I saw an elderly person traveling with me. The front desk immediately upgraded it to a room on the first floor with a yard for free. All the services were very considerate!
The environment is quiet in the bustling city. When you go out, you can visit the various Internet celebrity check-in places in Xizha, which is very convenient for eating, drinking and having fun; the hotel facilities are complete and the details are in place, and the hygiene level is impeccable! In the evening, we were also prepared with Chinese medicine foot bath buckets and hot water, and the service was comprehensive.
The focus is on breakfast. It was clearly agreed that the slimming and health care package was served, but we were served such a large table of exquisite and delicious food. We couldn't finish it at all!
Special thanks to my butler Fan Jiahui, who is handsome, kind and has a bright smile. I will definitely come again next time!
Original TextTranslated by Google
6/9
Response from Property: Dear guest, thank you very much for your high praise and recognition! Your satisfaction is our greatest motivation. We have been committed to providing considerate and thoughtful service to every guest, and we are happy to add a sense of warmth and comfort during your trip. Butler Fan is also very happy to see your praise. He will continue to maintain his enthusiasm and provide high-quality services to more guests. We look forward to your visit again. We will serve you wholeheartedly as always. I wish you a happy life and surprises on your journey!
QianqiangongzhuW
Suite - 1-Room (Balcony)
Stayed in Nov 2024
Family
11 review
5.0/5
Outstanding
Posted on Jan 1, 2025
Environment: Quiet in the bustling city, very lively outside, and very quiet inside. Very clean.
Service: Worthy of the five-star rating, full pick-up and drop-off from the first day of arrival, responsive to every request. Thank you very much to every hotel staff.
Facilities: Although it is a reconstruction of an old house, it has all the five-star standards, the room size is suitable, and the layout is perfect.
Wucun sightseeing tour adult ticket: worth a visit, very suitable for parents and children.
Will stay next time
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your five-star praise! The quiet environment in the bustling city, the clean space, and our full pick-up and responsive service you mentioned are all the directions we have been working hard. We are honored that the hotel converted from the old house can satisfy you and the room layout is also to your liking. We are also happy that the Wu Village sightseeing tour can be recognized by you and is suitable for family travel. We look forward to your next visit, and we will continue to maintain and bring you a better experience!
Anonymous User
Guestroom - 2-Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 18, 2024
Service: I added the butler’s WeChat the day before check-in, and the butler took me to Wuzhen after I arrived (a free ticket to Xizha was given upon check-in). The experience of taking a boat to the hotel was great! After arriving at the hotel, the butler provided tea and snacks when he helped me register my check-in information, which was very considerate.
Environment: The single-family two-bedroom apartment I booked has a small garden, which is very simple and elegant. The two-bedroom apartment also has a separate door card, which is very suitable for families or friends to come together. You can play together and not disturb each other at night. There is also a large living room and a turntable dining table on the first floor where you can eat.
Hygiene: The room is also large and clean!
Facilities: There is also a USB direct plug for charging, which is very convenient! The shower water in the bathroom is also very large, and there is a bathtub for bathing. Disposable bathtub covers and bath salts are also prepared for bathing. The baby had a lot of fun!
Others: Free tickets to the Mu Xin Art Museum; you can take a free shuttle bus to anywhere; the next day, breakfast was given on the boat, which took about 35 minutes, which was also a very unique experience😊
Special thanks to the housekeeper Luo Le for sending me the Wuzhen travel guide in advance and the meticulous service after arriving at the hotel! (The afternoon tea and evening foot bath services were very comfortable. In the end, they took a group photo of our whole family and printed it out and put it in a beautiful wooden photo frame, and gave us delicious souvenirs)
Both the mother and the baby said it was a perfect accommodation experience!
Original TextTranslated by Google
6/17
Response from Property: 您好,非常感謝您對我們的認可!酒店坐落於西柵大街606號主街位置。3670平米只有11間套房,每間客人面積均在80平米以上。入住酒店尊享私享遊船入住體驗、足浴等專項服務,有純手工製作的秋梨膏,全程有私人管家為您服務,讓您更加了解烏鎮...瞭解恆益堂養生行館。期待您在再次入住!祝您生活愉快!
Guest User
2-bedroom Suite
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 29, 2024
Best hotel of the year! Although we only stayed for one day on a short weekend trip, it was a big surprise.
Service: Butler Xiao Fan was very considerate and waited in the parking lot of the scenic spot in advance. He responded to all requests throughout the trip and helped us plan the itinerary. In addition to autumn pear paste, he also prepared peach gum and snow pear. It was a great butler experience. The staff in the hotel are all handsome men and beautiful women. They greeted us with smiles throughout the trip and were especially friendly and enthusiastic to children.
Environment: The hotel, which was transformed from the old house of the Chinese medicine hall, retains the quaint style of the old building and is full of scenery. The interior of the hotel is very new. The two-bedroom apartment is just right for a family. There are also two small patios in the room with wonderful views.
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you very much for your high evaluation of our hotel. We have been committed to providing guests with high-quality services and a comfortable environment. We are deeply pleased with your recognition. The attentive service of housekeeper Xiao Fan and the enthusiasm and friendliness of all staff are the embodiment of our hotel service concept. At the same time, we also pay attention to the creation of the hotel environment, hoping that guests can feel the cultural heritage of the old building while enjoying modern comfort. We have recorded your love for the two-bedroom apartment and the small patio, and will continue to optimize and improve it. We look forward to your stay again, and we will continue to provide you with better services as always.
xiandelai88
Suite
Stayed in Nov 2024
Couples
13 review
5.0/5
Outstanding
Posted on Dec 22, 2024
It's simply amazing! Whether it's the exclusive parking lot and butler pick-up, or the exclusive hand-cranked boat, the delicious autumn pear tea, and the healthy foot bath bucket! Most importantly, breakfast can be delivered to the room, which is simply the best choice for those who sleep late! Nanxing beauty is very enthusiastic, picked us up on a cold night, and booked a restaurant very well.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your high evaluation of our hotel! It is our honor to provide you with exclusive parking lot, exclusive hand-cranked boat, healthy foot bath bucket and delicious autumn pear paste. The room breakfast can make it more convenient for you to enjoy the food. We are also very happy that the enthusiastic service of housekeeper Nanxing has been recognized by you. We will continue to work hard and look forward to your visit again! 😘
Ladykaka821
Family Room
Stayed in Nov 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Dec 14, 2024
This hotel is full of surprises, whether it is design, decoration materials, history, service, or guest experience, it is of six-star quality. When it comes to service and a group of housekeepers, the front desk and reception, they are very professional in both appearance and attitude. Of course, we have to praise our housekeeper Xiao Liu, who knows the job of a housekeeper very well. He arranged our questions and everything properly, so we don’t have to worry about it at all, and the whole team is also very considerate. In short, everything in this hotel exceeded our expectations. Without saying too much, you have to experience it yourself, because it is definitely a surprise, and we will definitely come again. 👍👍👍
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you very much for your high praise! Your satisfaction is our greatest motivation. We have been committed to providing every guest with caring and thoughtful service. Butler Liu will be very pleased to receive your recognition. Looking forward to your next visit, we will continue to serve you wholeheartedly. I wish you all the best in your future journey and come back to "home" often!
wzngzhao
Suite - 1-Room, Courtyard-View
Stayed in Nov 2024
Couples
9 review
5.0/5
Outstanding
Posted on Dec 10, 2024
Very good. The hotel is in the scenic area, with cruise ships and tour buses for pick-up. The environment is simple and elegant, clean and sanitary. The housekeeper Banxia and her sisters and brothers are warm, thoughtful and responsive. I will come again if I have the chance. In addition, the hotel's breakfast is rich, exquisite and delicious. On the way to send us out of the park, the beautiful little sister also explained the park to us, with strong professional quality.
Original TextTranslated by Google
Response from Property: 尊敬的客人,您的美好評語猶如烏鎮水鄉的璀璨夜景,令人難忘。我們非常高興得知,烏鎮恆益堂養生行館與眾不同的服務和獨特的環境為您留下了深刻印象。我們會繼續保持我們的熱情與專注,確保您每一次的到來都像初次般充滿驚喜。期待您的下一次光臨,定會再次讓您讚不絕口。