Guest User
October 12, 2023
Stayed here from 6th Oct to 9th Oct on an 3 for 2 night deal. Hotel location is down a track from a very sharp exit off a main road, not ideal but main hotel is clean with free parking, about a 7 minute drive from Torquay. Reception and bar staff very helpful and friendly. We stayed in a deluxe suite with jacuzzi, separate from the hotel, went to use the Jacuzzi but found it had quite a few hairs floating and dirt inside it, there is a £50 charge if you want it draining and fresh water adding so we didn't use it, decking around it was dirty due to it being October I suppose but could benefit from a jet wash, the pictures on the website show new decking but this must have been from installation. WIFI in suite terrible, not too bothered about this but the TV's work off this and constantly kept losing connection. Mood lighting in the suite but could not get it to go back to normal lighting so we had to get the staff to reset it, remote has no instructions and not user friendly at all, battery cover fixed with blue tack! Our suite was never swept or hoovered throughout our stay as they were bits all over the floor, underfloor heating in bedroom did not work, yes we did have it switched on but it never came on. We booked a meal in the restaurant for the first night and went outside for a quick drink but was ushered back in by the waiting staff as we were told we had to be sitting at the table for the correct time we booked, we could understand this if the restaurant was full but there were only 4 tables eating. Food was nice but overpriced, we have eaten better food for less at restaurants. We ate out for the remainder of the stay. Hotel is very quiet and seems to cater for the older generation, I read a review on here earlier before we booked and dismissed it but it was mainly 60s plus with no atmosphere really. We think the hotel needs bringing up to a more modern era keeping with the times. Breakfast was ok, my wife sent her poached eggs back as her plate was full of water where they were not drained, no apple juice and had to ask for it, didn't eat breakfast on the third morning as it was just mediocre with again no atmosphere. Breakfast staff not really engaging, just there to do a job. Overall we were satisfied with the stay as we had 3 nights for the price of 2 but if we had paid full price then it would not be value for money, it didn't blow us away as we first thought when booking. It is more of a place for the older generation and for this reason we would not return.