Comfort Suites Near Vancouver Mall

Hotel was good. Would book directly with hotel next time

Was able to get a last-minute room, overall the stay was decent. Only issue I had was, they were doing construction on the rooms below my room. I was not informed at the time I checked in that there would be construction going on before 7am. Being woken up by ungodly noises echoing in the hotel room was not the best experience. I did speak to the front desk about the noise issue. They apologized and stated they would not put guests above construction rooms moving forward.

Our stay was great. Everything was clean. Staff was very nice and accommodating.

Everything was fine except the pillows, they are small, hard and flat, no way to get a good nights sleep. We had stiff necks in the morning.

Great stay with a really friendly staff! The morning breakfast is substantial too.

The rooms were clean, the receptionist was nice, the pool was super fun and the hot tub was relaxing.

The desk clerk was trying to check someone else out, but they were actually trying to check in. When she checked me in, she kept saying she was sorry. It took more than 20 minutes to check me in. I was very pleasant and trying to be supportive because she seemed new to the position. I went as far as offering a hug, which she accepted. When I finally got a key, it did not work. A male guest from just down the hall was intoxicated, yelling and stumbling, hitting the wall. I went back to the front desk and asked to be moved to other floor on the opposite side of the hotel. The desk clerk said she would call the police, but instead went to talk to the guest. I was moved to the other floor, but on the same side. The key did not work again (I had stayed here before and know how they work). By that time, I was so frustrated, I said I didn't want to stay because I felt unsafe and requested a refund. She was on the phone talking with her manager. When I called from another hotel, she said I would receive benefits for another stay (I'm a Choice member), but never did. Ultimately, I was charged for a one night stay. It was the worst hotel experience I have ever had.

There were some sugar ants hanging around the lamp, but otherwise a good clean room.

Facilities well taken care of very friendly staff. Would definitely stay here again