Le Chalet de Flore

Super cozy hotel, extremely friendly and helpful staff. Best location at verbier. At the middle of all the all restaurants and shops. The ski lifts are 2 min by walk. Fully worth of the money you spend. If you want to spend your day without sking , you can enjoy your day at the hotel with the great view of the mountains.

This is my first time in the Alps, this hotel is older, with no renovations. The room is dusty, the pillows are way too soft and the bed is mediocre at best. The staff recommended a massage at an affiliated hotel and although I arrived 5 minutes in advance of my appointment, my service started 15 minutes late and then the massage was not the full 50 minutes. I was recommended to use a shuttle service back to Geneva, I learned that the pick up point was along the route to the affiliated hotels and yet they would not accommodate dropping me off so I was left to walk which wouldn't be an issue if it was not 500 meters up hill.

We stayed at this hotel for 1 night in February. The rooms and service were of a high quality. The staff were the friendliest I have ever met. They could not do enough to help, they made us feel very welcome, special and valued. Would thoroughly recommend this hotel, but you may wish to upgrade to a mountain view rather than street view as it can get a bit noisy. The street view is still beautiful as the buildings are so pretty and you can also see the mountains in the background.

Nothing went smoothly with this hotel from the moment of reservation made few months before our stay. I was lucky to reach them during the restricted hours they would answer the phone to understand why I didn’t get any confirmation for my reservation, which was non- reimbursable. After that only they sent a confirmation email with some information that was not corresponding to reality upon check- in. They said we have free access to the spa at Chalet Adrien, which turned to be a payable option! The breakfast is outside the hotel, in a different venue, which was not communicated before (if I knew, I wouldn’t book this hotel) . When you find it out upon checkin and ask for reimbursement for the breakfast, they would make you wait for days to respond. And after few times of a reminder, they would respond you, but guess what! They would send you a curtesy email with the proposal to reimburse the half of the breakfast price ( it is officially 20 chf per person) or even upon checkout decide to keep this money for your next visit! Would there be a next visit? Certainly NO with such strange attitude, the cleaning personnel that would not bother to pass a vacuum cleaner more than once during a 6- nights stay, or even think of changing the bed linen during a 6 - nights stay but instead “mistakenly” take your bathroom belongings from the room and not return even after notifying the reception. Or be ready to beg them for few teabags that would arrive 2 days later to your room! Overly quite a disappointing experience for us. But for those that are mostly looking for a beautiful hotel in the center of Verbier, just few steps away from the Medran ski lift, handy ski storage facilities, spacious and beautiful rooms with good views over mountains and Verbier, this could be a place to consider.

Booked basis what advertised on website. When arrived then told that no bar, no restaurant and no breakfast onsite. Asked to go to another hotel for breakfast. Should have been warned about that and would have not made the booking.