Verified traveler
September 13, 2023
Off the start, the evening clerk has the opinion that only the Guests are in the wrong! I reserved "Accessible" rooms, but upon arrival all available was up the stairs on the second floor. Instead of working with my party to accomodate, we were met with the you can always go somewhere else attitude! True, but we were a late checkin and the elders in my party were tired. The next day, after following the direction of the Maid Service placquard asking for the room to be made up; then coming back to the room late in the day to discover that nothing had been serviced not even towels or tissue being refilled I went to the same clerk again to advise of the lack of service and if I could acquire supplies I was met with the comment "Well you must not have left the request on the door then". I informed her I most certainly did. At which the comeback was "Well, they must not have seen it". I knew better, the placquard was hanging back inside the room on the doorknob! When I advised her of such, then it was my fault-"You must have just thought you put it out". Before escalation, I just asked for the towels and tissue. For the price we had to pay per night to stay, we expected a little better service. On another issue, the bathroom was so narrow-the tissue paper holders need to be replaced with something that doesnt have the large metal cover that sticks out so far as to attack the thigh areas coming and going. Everyone was bruised. Just a suggestion.