Bournemouth West Cliff Hotel

Chose this hotel as it was among fine ones (based on reviews) and available for the dates I was travelling. Also, had spa and swimming pool in the premises. A complete disappointment mainly due to cleanliness, to be preside lack of it. It is old indeed but that is not the reason why there is weird smell in the room and corridors. The floors are carpeted and seems that never vacuumed (at least never in those 3 nights we stayed). Any movement in the room and the dust is flying all over the place. We decided to use the pool, there are two, one outside complementary - filthy, things were floating in water - never saw it being cleaned - chlorine, very strong stench, burns the eyes, and I believe it is assumed that it is clean if you apply immense amounts of chlorine. Then we decided to try spa, you have to pay £12 per person (£24 for 2 people) for the duration of the stay - big mistake not worth a penny. We though if you pay you might as well get better service, cleaner pool and saunas. I was showed the amenities but it was only when I changed and tried the sauna, steam room that I noticed how yet again filthy the place is, hairs on the floor, the tiles seemed to be mouldy (dark and not cleaned). I went in jacuzzi, the water was not warm and there was thick foam on the surface (shouldn’t be). Then I checked the other side of the pool and when was getting out of water something stuck to my hand - hair, I check the surface again and noticed things floating (mostly hair). Tiles were dirty everywhere. We couldn’t stay any longer and left.

Excellent experience Definitely I will come back !!!! The bed was amazing relax

The Evening meal was excellent and presentation could not be faulted, served straight from the kitchen 100% hot, none of the “ hot holding “ game played here . The waitress was excellent and polite, she took our order ( for four starters and mains inalll 8 different dishes ) and got them 100% correct without writing them down or using a IPad or ther IT .Think you must have photographic memory

We booked the superior room which was renovated a d had air conditioning. Nice, large and spacious. Spa was good but there was a charge. Plenty of free parking next to the hotel or £12 per 24 hours.

In my opinion this hotel is not value for money car parking is £15.00 per 24 hours room is quite small and bar snacks limited but the hotel is clean and tidy. Check in was slow and long queues not enough staff at check in. Would not give it 4 stars pool looked nice.

Overall hotel ok however room were very warm so an y comfortable night. Jo way to control room temperature

The Hotel is confortable and nice. The reception and services is very good. The area and the hote is confortable.

Our room was not ready, inspite of we checked in late by 4 hours toilet was not clean i did inform them we will come late, there was pooh marks in the toilet bowl and particles, bath tub was not clean, they agreed to change the room, next room toilet flush not working , then 3rd room smaller room was tv channel were not tuned we were so tired it was 2200 hrs. we got the room, It was my Mrs. 42nd birthday i kept calm.. My wife so upset she said please clean the first room we use the same room, we had extended a day directly we did not want spoil our mood we kept calm, I m sure If it was any other family any other family would have ask for refund. The who present were very helpful duty manager at that time cleaned the toilet herself.. who ever did the cleaning did a bad job, toilet is sealed after cleaning. the property good cleaning they should pay attention. The rest days were okay, they gave two complimentary drinks maybe because incident . I m still surprised, if it was not my wife birthday we would have taken full refund moved out same night plus asked compensation. The staff at that moment managed the situation.