Marigold Hotel

Bad service, unprepared staff, there is no 24-hour receptionist, the receptionists arrive at 8 am, chaos arrives at dawn and you are on the street waiting for the hotel doors to open. Your probe in programmatic content. One of the worst experiences I've ever had.

I liked the staff, and the amenities.

The 12 December 2020 was my wedding, and I booked the Executive Suits at Marigold for two nights to serve as our honeymoon place. It cost me N$ 9000 (4500/night). Whilst there, my room was never cleaned or my bed made. I queried at reception regarding this, and the reception posted on the Staff WhatsApp Group that no one cleaned our rooms. No one however came or responded to her query. The reception then decided to come and clean the room herself. I then asked the receptionist to call the manager on duty for me to talk to him. She tried several times but he was not picking up. She then linked me up with another senior person, to whom I called and complained that it is my honeymoon but we are getting back serive. She promised to attend to it, but nothing happened. On the day of booking out, I called several times at Reception for someone to help us with our luggage and wedding gifts we received. There was no answer. The elevator at the Hotel was not working. I therefore had to personally make three trips up and down the stairs from the top floor (Executive Suites) to the basement garage, to take our luggage and wedding gifts to our car. When I came to get our refund for the key deposit, the receptionist on duty didn't apologise for the bad service - even though he was the one who booked us in on our wedding day. He simply gave us the refund and said have a nice day. No one from the Hotel ever got in touch with us. That is a disappointment. I booked the most expensive suites they have to enjoy our special wedding night, but the service and experience Marigold's staff and Management showed us was rubbish.