HeSu Hidden Art Hotel & Suites- Xi'an Drum Tower & YONGNING Gate Branch Reviews

Response from Property: Dear guest, thank you very much for giving the hotel a high rating of 5 points! We are honored to know that we have become your "excellent" and "highly recommended" accommodation choice with our superior location close to the old town and clean and tidy rooms with complete facilities. Your recognition is the greatest encouragement to us, and we look forward to providing you with comfortable and reliable services again in the future!

Response from Property: 尊敬的客人，感謝您抽出時間分享入住體驗，特別開心您能感受到工作人員的熱情與幫助，以及酒店地理位置帶來的便利，也為您擁有愉快的體驗感到榮幸。如果此次入住有任何讓您稍感遺憾的地方，懇請您告知我們具體細節，以便我們針對性改進，力求下次為您提供更完美的服務。期待有機會再次接待您，祝您一切順利！

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的認可！看到您對客房衞生和服務品質的肯定，我們由衷地感到榮幸。清潔是酒店的基礎生命線，我們始終以 “一客一換、全面消毒” 為標準，從床品布草到公共區域，力求讓每一位客人都能感受到安心與舒適；而優質服務則是我們的核心追求，從前台接待到客房服務，每一位員工都在努力用真誠和專業迴應您的需求。您的好評是對團隊最大的鼓勵，我們會將這份肯定轉化為持續提升的動力，期待在不久的將來能再次為您服務，帶給您更完美的入住體驗！祝您生活愉快，萬事順遂！

Response from Property: 尊敬的客人，非常感謝您的細緻反饋和認可！很高興得知整體入住體驗讓您感到“恰到好處”，員工的友好服務能給您留下温暖印象，小童區也讓孩子們玩得盡興，這些都是我們用心服務的動力所在。對於早餐上桌時間過長給您帶來的不便，我們深感抱歉，這確實是我們需要改進的地方。我們已立即將此問題反饋給餐飲部門，會優化出餐流程、加強高峯期人手調配，確保未來能讓每位客人更及時地享用到早餐。再次感謝您的包容與建議，期待下次為您和家人提供更完美的入住體驗，祝您生活愉快！

Response from Property: 感謝您的 “非常滿意” 呀！聽到您對洗衣區、自助飲水機這些實用設施，還有清潔度和現代化裝潢的認可，我們特別有成就感～ 酒店選址在市中心附近，就是想讓您無論是打車還是步行都方便，七月天熱確實辛苦啦，下次來如果趕上涼爽天氣，慢慢步行逛市區肯定更舒服～ 期待您下次再來，繼續體驗我們的服務呀！

Response from Property: Dear guest, we are very sorry that you have had an unpleasant experience during your stay. In particular, you have been wronged by the communication problems at the front desk and the attitude of the staff. We feel deeply guilty and remorseful. Regarding the language communication problem you mentioned, it is indeed our current shortcoming. The night shift clerk at the front desk is a new employee who has almost no experience in communicating with foreign guests. He was too nervous when facing communication barriers and failed to handle them properly. His attitude was also problematic. This is entirely our responsibility for inadequate training. We have given him serious criticism and education and special training. We are currently urgently improving multilingual service support, such as preparing commonly used foreign language communication cards and upgrading translation software auxiliary tools. At the same time, we are also strengthening the service etiquette and basic foreign language training of all employees to ensure that we can provide more patient and professional services to guests with different language backgrounds in the future. The hotel has always attached great importance to the guests' stay experience. Your recognition of the hotel environment and hygiene makes us feel a little comforted, but omissions in service cannot be tolerated. I apologize again for the bad experience I have brought you. I sincerely ask you to give us another chance to improve. If you come again next time, we will definitely make up for this regret with more considerate service.

Response from Property: 尊敬的客人，非常抱歉這次的入住體驗未能達到您的預期，也辜負了您和朋友的信任，我們對此深感愧疚。您的反饋對我們來説尤為珍貴，它讓我們意識到在服務或設施上可能存在需要緊急改進的地方。我們已經將您的評價反饋給相關部門，會立即展開全面核查，認真反思並優化每一個細節，確保未來能為每一位客人提供符合期待的服務。再次為給您帶來的不佳體驗致歉，真誠希望能有機會彌補這次的遺憾，邀請您再次入住，讓我們用實際行動證明改進的決心。感謝您的包容與監督，祝您一切順利。

Response from Property: Dear guests, thank you for taking the time to share your experience of our hotel, especially thank you for your recognition of the comfort and cleanliness of the room! We are well aware that for a family of 4, the practicality and cleanliness of the room are the core needs of travel accommodation. Although the overall space of the hotel is not spacious, we always focus on polishing the details of the guest rooms - from the reasonably planned layout to make it easier for multiple people to stay, to the strictly enforced cleaning standards (including the disinfection and arrangement of every detail such as bedding, bathroom, and desktop), just to make you and your family feel safe and comfortable in a limited space. Your feedback is the best affirmation of our "small but fine" service concept. We will continue to optimize the room experience so that every family guest can live comfortably. I look forward to being a warm choice for your family travel next time. I wish you and your family a happy life and a smooth journey!

Response from Property: 尊敬的客人，非常感謝您對我們的認可！我們始終致力於為每位客人提供乾淨整潔的入住環境，看到您對房間衞生的肯定，全體客房部同事都倍感鼓舞，我們會繼續保持這份細緻與用心，讓每一位入住的客人都能擁有舒適的休憩空間。同時也很開心您發現了酒店周邊的美食寶藏！我們地處熱鬧的生活區，周邊確實藏着不少地道美味，能為您的旅程增添味蕾驚喜，是我們特別樂意看到的。期待您的再次光臨，屆時也歡迎隨時向我們的前台同事諮詢更多本地美食推薦，祝您生活愉快！

Response from Property: 尊敬的客人，感謝您如此細緻地分享入住體驗，每一個細節都被您記在心裏，我們真的特別感動！房間的乾淨衞生是我們的基礎追求，能讓您滿意是最基本的底氣～ 提前電話溝通入住事宜，是想讓您的行程更順暢；準備免費爆米花時，就想着能讓小朋友們多一份歡喜，聽到 “孩子最喜歡”，覺得這份用心特別值！考慮到不同家庭的入住需求，我們在房型設計上特意安排了兩張雙人床和榻榻米，能適合 1.5 米以下的孩子休息，能被您注意到這份貼心，特別有成就感～ 退房前的提前提醒，也是希望避免您遺漏物品，讓離店更從容。您的認可就是我們前進的動力，已經開始期待您帶着孩子再次入住，到時候一定再備好爆米花，等你們來呀！祝您和家人生活愉快～

Response from Property: 尊敬的客人，感謝您用這麼多温暖的詞彙肯定我們酒店！特別開心您覺得“照片與實物相符”，這是我們一直堅持的原則——不想讓客人帶着期待而來、帶着失落入住，乾淨舒適的環境能被您認可，更是我們最踏實的底氣～ 您貼心提醒“最好訂大一點的房間”，真的特別實用，相信會給其他家庭出行的客人帶來參考，太感謝啦！得知您和父母、還有同行的大公司夥伴都喜歡這裏，我們由衷地感到榮幸，能讓多人同行的團隊住得舒心，是我們努力的方向之一。地理位置的便利也是大家常誇的點，步行10-20分鐘或打車5-7分鐘就能到達目的地，能為您的行程節省時間，特別有意義～再次感謝您的推薦，我們會繼續保持品質，期待下次還能為您和同行的夥伴們提供同樣愉快的住宿體驗，祝您生活愉快，萬事順意！

Response from Property: Hello, seeing your thoughtful comments and listing of our advantages, all of us are particularly warm and happy. Thank you for noticing so many aspects of our careful preparation. For the king-size bed room where you stay with your child, we chose a 2-meter-wide king-size bed, just to facilitate the stay of a family of three with a baby. We are so happy that the child can live happily. The brand name of Hesu is also taken from the consistent concept of "family stay" since our opening, which allows a family to live together, get together, and always feel like home. Whether it is a king-size bed or a twin bed room with two 1.5-meter beds as standard, or a variety of specially designed suites, from two bedrooms to three bedrooms, whether it is a family of three, a family of four with two children, or a family of several generations, there are various room types for gathering together here, and there are also wide cloud beds that can make beds for free to meet various extra bed needs. As for other various ingenious details, I believe that your continued stay is the greatest support and recognition for us. The meaning of Hesu is far more than just a small room. We know that the sense of belonging during the journey is often hidden in the cup of freshly ground coffee that wakes you up in the morning, the butler's greeting with a smile when you return a little tired after playing, or the fact that family and friends can sit around in the living room without being disturbed and chat together, feeling each other's warmth. Therefore, what we want to do is to let every one of you who travels far away unload your fatigue by opening the door, and feel as comfortable as returning to a familiar place; let the companions who travel together get together and turn the short stay into a memory worth cherishing. Thank you for choosing to let us participate in this journey. The satisfaction in your smile is our greatest motivation. May this warmth accompany you on every journey, and we will always be here, looking forward to meeting you again.

Response from Property: Dear guest, thank you very much for sharing your stay experience in such detail! We are sincerely delighted to see your recognition of the hotel's hardware and software - from the convenient location of Yongningmen subway station, 900 meters away, to the hardware details such as smart silent toilets, double showers, and dry and wet separated toilets, to the service attitude and response speed that are not inferior to star brands, every effort can be felt by you, which is our greatest motivation. I am particularly happy that the Western breakfast meals and freshly ground coffee are to your liking. The chicken rolls that children like, the unlimited mineral water in the corridor, and the ocean ball pool in the children's area on the second floor can make children have fun, which is also what we care about most when designing these services. Comfortable mattresses, linens and clean sanitary environment can make you live comfortably, which is the best affirmation for us. I look forward to your visit again with your family. We will continue to polish the details to bring you and your children a more intimate experience. Waiting for you!

Response from Property: Dear guest, thank you so much for your detailed praise! We are very happy to see your recognition of the hotel's location - it is within walking distance to the Xiaonanmen morning market, and it is also convenient to take a taxi to the museum and the pedestrian street. It is what we want to do most to make your trip to Xi'an smoother~ Thank you for noticing the staff's dedication. It is our original intention to serve every guest enthusiastically. It is really warm to be felt by you. Regarding the sound insulation effect of the street-facing rooms, you can sleep well, and we are also very relieved. The details behind this are finally not in vain~ I look forward to your next visit to Xi'an and continue to choose us. We will be more thoughtful and wait for you!