Hampton by Hilton Xi'an Hi-tech Zone

The hotel is in a good location, with a busy commercial area downstairs, and all problems can be solved within walking distance. The rooms are well-equipped, the decoration is very modern and comfortable, the breakfast is also rich, and the receptionist is attentive and thoughtful.

The environment is good👍I remember arriving in a hurry with my family that night. I was a little tired due to the delay in the trip. The front desk MM noticed the sleeping child in my arms and immediately coordinated a family room on a quiet floor and sent children's toiletries. Knowing that I had to catch an early flight the next day, I notified the restaurant to prepare a packed breakfast in advance at 5 am. Good service is hidden in the details. Thumbs up👍The hotel check-in experience is great, and the breakfast variety is good👍I will come again!

This time when I checked into the hotel, there was a moment that touched me very much, and I must praise the lady at the front desk. That day, I dragged my luggage to the hotel to check in. After a lot of trouble, my mobile phone had only 1% battery left and was about to shut down, but I still had important information to check, and I was anxious. The lady at the front desk was sharp-eyed and noticed that I was staring at my phone and worried. She smiled and asked me if my phone was out of power. Without waiting for my answer, she said, "Please wait a moment." Then she turned and went into the inner room. After a while, she came out with a charger and said that this was what she usually used, so I took it to charge first. I quickly took the charger, and my heart warmed up all of a sudden. After charging, the phone finally recovered its "vitality", and I checked in smoothly. The lady's move was so thoughtful. She reached out to me when I needed help the most, which made me feel full of kindness. Such warm and thoughtful service makes people feel very comfortable. I must give a big thumbs up to the lady at the front desk, and I am also happy that the hotel has such employees. I will definitely choose this hotel when I stay here in the future!

This time, I was really touched by Miss Jiujiu at the front desk of the hotel! I was so careless when I checked out that I left my ID in the room, and I didn't realize it until I left for a long time. I contacted the hotel anxiously, and Miss Jiujiu calmed my emotions at the first time and told me not to worry. She quickly arranged for the staff to look for it in the room. After confirming that the ID was found, she took the initiative to arrange express delivery for me. She was patient and meticulous throughout the process. Not only did she check my delivery address and contact information in detail, but she also asked kindly if there were any other important items missing. After the mailing was completed, she took a photo and sent a message to inform me of the express number, so that I could track the progress at any time. This timely and thoughtful service saved me from the tediousness and anxiety of reissuing the documents. Miss Jiujiu's efficiency and warmth perfectly interpret what it means to be "at home". This experience also made me deeply feel the professionalism and sense of responsibility of the staff of this hotel. Next time I stay, I will choose here again!