Holiday Inn Xi‘an High-Tech Zone

I have stayed in many Holiday Inn hotels at home and abroad, and this one is the worst experience, no doubt about it. 1. The elevator has obvious smoke and toilet smells 2. The carpet in the room is quite dirty, and the room smells stale 3. The bed is not clean, and there are two big bags bitten by insects. I asked if there is green grass ointment or Tiger Balm, and the answer is no 4. The room does not have air conditioning. I checked in at 10 o'clock in the evening and woke up at 6 o'clock in the morning because of the heat. I checked out at around 8 o'clock. I contacted the hotel front desk four times before going to bed, complained once to the front desk and complained to Ctrip. The hotel gave different and opposite statements. It is really hard to say. The last statement given by the hotel was that the hotel would provide air conditioning before 12 o'clock, and then it would be turned off (in fact, it did not provide air conditioning). For the time being, this is true, and everyone can avoid this room. The hotel did not provide a solution later. The front desk of the hotel contacted me and asked me to add his personal WeChat and said that I would upgrade it if I stayed again. 5. The air conditioning in the corridor and lobby is very cool, but the room is hot (sun exposure + no air conditioning). After turning it on all night, the panel was still 29 degrees, and the room clock showed 28 degrees. 6. Finally, Ctrip provided a compensation plan, and the hotel had no other corresponding plan. I will continue to complain. 7. From now on, I will block any Holidy Inn in China.

Convenient transportation, subway is just outside, and it is convenient to go anywhere. The room is relatively clean and the soundproofing is also good. There are few people at breakfast, the variety of dishes is OK, and the taste is average. I booked the IHG exclusive price specifically, but there was no welcome drink or fruit, and no room upgrade. The Gaoxin South Express the day before and the InterContinental the day after both recognized diamond members in advance and upgraded the room type. It may be related to the peak season. I hope it can be a reference for other IHG members.

The location of the hotel is very convenient and the room is very spacious. Cassie at the front desk also provided breakfast. The service is very good and highly recommended.

The transportation location is convenient, clean and sanitary. Haltin at the front desk is very professional. I will stay here again next time I come to Xi'an.