Anonymous User
Let me start with the conclusion: a very unpleasant stay.
1. The hotel front desk staff were incredibly slow. Check-in took forever. We had just come from Gulangyu Island and were drenched from the rain, only to be met with a sluggish front desk. They even managed to mix up ID cards despite us being right there. After one staff member processed everything, we had to go to another desk to actually get our ID and room key. I suggest they don't put inexperienced staff on duty.
2. We stayed in a business king room on the sixth floor. The bathroom drainage was faulty; after showering, the floor outside the shower stall was completely wet. The extractor fan was also very weak. The sliding door in the room was only fixed at the top, leaving the bottom free-moving, which is a safety hazard if you're staying with a small child.
3. The hotel 'manager' who handled our issues was arrogant and got into an argument with us, the guests.
4. Despite having the 'Do Not Disturb' sign on, they still arranged for room cleaning, which was quite annoying.
5. This hotel claims to be a four-diamond property, but its hardware and software facilities absolutely do not match that rating.
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