Guest User
February 1, 2025
I was very dissatisfied with staying in this hotel. This is a hotel with no credit and violated the agreement without authorization. Don't stay there in the future. It will affect your experience. This way of operation will tarnish the heritage of the century-old house. I booked a room in this hotel a month ago. Because my family and I spent the New Year together, I chose this century-old garden house, so I booked a starry sky family room with 4 beds. After paying the money, I was afraid that it would not meet my family's accommodation needs, so I called the hotel to ask whether there were two isolated rooms in the suite, whether an extra bed could be added, and whether there was a separate bathroom. I was told that the room was isolated and had a separate bathroom. After adding a bed, I waited for the New Year to check in with peace of mind. But the operation of this hotel made our family very unhappy this New Year. I contacted this hotel on New Year's Eve and told them that we would check in the next day. We also contacted the hotel early in the morning on the first day of the New Year hoping to put our luggage in the hotel in advance. We had a relaxing trip to Gulangyu Island, but they only gave us a phone number and asked us to contact them by ourselves. I paid 100 yuan for the cart fee to pull the luggage to the hotel. In this repeated communication, the hotel never told us that the room we booked had been occupied by other guests. Until the evening, when we finished touring Gulangyu Island and checked in with a tired body, I told the front desk attendant that we wanted to add a bed according to the original plan. At this time, they still didn't tell us that the room was occupied, but just said that we would upgrade our room for free and told us to see the room first. I didn't think much about it. I applied for an extra bed according to the original plan and paid the extra bed fee of 200 yuan happily and quickly. It was not until we were taken to the room that I found that it was not the room with 4 beds I booked, and they told us that the room was given to someone else. They also fooled us like Don Juan and said that we would be upgraded for free. The upgraded suite only had two beds, which was completely unable to meet our accommodation requirements of five adults and one child. Since it was the first day of the new year, I suppressed my anger and asked them to give me a solution. We were five adults and one child. We were extremely tired and patiently waited for the solution they had discussed for a long time. I asked for a refund of my 200 yuan extra bed fee, and they also promised to refund it. My family did not argue or refute with them in the spirit of being happy and joyful in the new year without resentment, as long as we could settle down as soon as possible. However, our repeated tolerance did not make the hotel realize that I kept urging and reminding them of my extra bed fee until we left Xiamen. It had been three days since we left the hotel, and they did not refund me. The behavior of this hotel giving the booked room to others without authorization is a breach of contract. Such a hotel that is not trustworthy and does not abide by the agreement, please be cautious when staying.
Why did I not expose their behavior on the first day of the new year? I was still tolerant and kind, and did not want to cause troubles for the young man who checked in on the new year. The young man had a good attitude and limited rights, and there were some things he could not control.
Management of Monet Hotel, if I sue you through legal means, it will just be a matter of 200 yuan for an extra bed. I hope you will not escalate the conflict any further.
Original TextTranslation provided by Google
