Guest User
February 19, 2024
This is the first time I take a hotel review so seriously, because it brings a lot of unexpected things. More than 10 kilometers away from the scenic spot, the hotel has an average appearance and no features. The room is quite large, with stylish and simple decoration, and a large terrace with a good view.
Stayed in the hotel for 2 nights. It was neat and clean on the first day. When I went out the next morning, I put a sign: please clean it immediately. But when I went back to the room at night, there was almost no cleaning work (see some photos). The reason for the feedback is that the training is not in place and the waiters don't know how to clean the room, which is simply unheard of. After the complaint was made, the supervisor was very polite and educated the waiters while leading them to clean up. Standing beside me, I felt at a loss and speechless.
It includes an afternoon tea, which was packed in advance when checking into the hotel for fear of conflicting travel time. The front desk clerk at check-in was very polite and told how to use it and the time, which was very cordial. As a result, when I went to pick it up on time on the afternoon of the second day, I felt that it had been forgotten and there was no preparation for me! ! So the afternoon tea I got was leftover items, so I just gave them what I had. The red color is a bit red, is this called internet celebrity afternoon tea?
The internal environment of the hotel is good, and the swimming pool is very nice and unique. There is a large lawn outside where you can take a walk. Along the way, you will find that it is connected to the hotels and residential buildings next to it, so you can come and go at will. It turns out that the public environment of the hotel can be shared by everyone. No wonder there seem to be slightly more people at breakfast. It turns out that other hotel staff share the breakfast area. (The hotel next to it is made up of villas. It looks okay from the outside, but there is a black advertisement on the welcome door, which is a bit funny)
Putting aside the problems I mentioned, the attitude of the hotel staff is still warm and polite. After all, it is a five-star hotel, which has certain work processes and standards, and can provide certain feedback and responses when problems arise. (The freshly baked cookies given as a gift upon check-in are the same in hotels across the country. It seems that this one also has a unified SOP)
Booking with Ctrip is worry-free, and Ctrip customer service follows up promptly and quickly.
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