In recent years, I have been traveling by car in Jiangsu during the short holidays. This is the first time I have chosen Yixing as a tourist destination. I wanted to find a hotel that is comfortable, has good scenery and complete services, but this time I felt a little disappointed.
Service: Dissatisfied
When we first arrived at the destination, we were in a very good mood, but the service attitude of the man surnamed Yuan who checked us in directly reduced our impression of Yixing. The family room we booked for 3 people only included 2 breakfasts, so we asked if there was a discount for guests staying in the hotel with breakfast. The man surnamed Yuan said unhappily: No, breakfast is 115 per person. I don’t know if we made a discount on Ctrip or something, but his attitude created an inexplicable feeling: If you think it’s expensive, don’t stay in our hotel! What is even more annoying is that we booked a room for two nights and paid a deposit for one night on Ctrip, but we were still asked to pay a deposit of 3,000 when checking in at the front desk. To be honest, there are very few service hotels that charge deposits for staying in hotels in recent years. I said that I had paid 1,088 when booking, so why did I have to pay so much deposit? The man surnamed Yuan still said unhappily that the fees charged on Ctrip would be returned after check-out, and the hotel charges the hotel fees, and the two have nothing to do with each other. Although I can understand it in theory, as a buyer of service experience, I am very dissatisfied with the decision of this hotel to pass on the inconvenience of the cooperation signed with the platform to consumers. Coupled with the unquestionable tone and attitude of this man surnamed Yuan, my mood has deteriorated. If I hadn't just arrived at the destination and didn't want to be affected by my mood, I really wanted to complain to him on the spot! However, except for this man surnamed Yuan, the attitude of other service staff in the hotel is still good, and all needs can be responded to actively. It's just from the perspective of a self-proclaimed five-star hotel, the overall service level is still lacking, not comprehensive, and not generous, but this is a problem of management, and has nothing to do with the working people.
Environment: The environment of the hotel is hard to describe. The most eye-catching should be the banquet venue and the lobby bar. The lobby bar has a European theater feel, with four floors high, and the furniture and sofas are also magnificent, with moderate color depth. The highlight moment is during the day, and the panoramic floor-to-ceiling windows let in natural light, which feels very bright. But other designs are more embarrassing... The room is obviously 40 or 50 square meters, but the entrance corridor is very narrow in order to separate a huge bathroom area, so you will feel that the room is very small when you enter the door. The cloakroom area is also separated in the bathroom area. It looks very large, but many details are not applicable. The view from the room is good, but the bedding is average. The mattress is quite comfortable, the quality of the sheets is very ordinary, and the cleanliness is also average. The room is poorly soundproofed. After staying for two nights, a woman next door was angry for two days and was still making loud noises at one or two in the morning. In addition, it is recommended that you stay away from the elevator. The elevator in a 60-story building will inevitably make a whistling sound when it reaches the high floors quickly. The sound is still very obvious in the dead of night.
Breakfast: Breakfast is located on the highest floor, the 60th floor, which is a panoramic restaurant. It costs 115 yuan per person. Apart from the view, it is difficult to comment on the breakfast. Although there are many varieties of breakfast, none of them are delicious, and of course they are not very delicious, which makes it hard to explain. In addition to the view being a plus, the quality of the breakfast is not worth the price. It is okay to eat it with breakfast, but it is strongly not recommended to buy it without breakfast. It is better to order the hotel's new 9.9 yuan set meal, two medium-sized croissants + freshly brewed coffee, and you can also go to the lobby bar to have a non-alcoholic cocktail when you come back in the evening. This set meal is very cost-effective. However, it seems that it has just been launched. I asked several people who were not very familiar with the set meal, but the good thing is that they would politely let me wait and reply to me after asking clearly. This has somewhat saved the bad experience that the man surnamed Yuan brought me when I first checked in.
Finally, I hope that the hotel management will reflect on it. A good hotel has a soul. The management must consider the employees and guests in order to make good decisions and manage a truly vital and attractive hotel.
Original TextTranslation provided by Google