Guest Reviews of Zhuhai Yunhai Hotel (Haibin Swimmingchang Lovers Road Branch)
8.9/10
719 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.0
Amenities8.7
Service8.9
Cleanliness9.0
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All reviews(719)
Positive reviews(689)
Reviews with photos/video(67)
Classy environment(35)
Quiet & comfortable(34)
Easy to get around(30)
Friendly front desk staff(28)
Average sound insulation(19)
Convenient parking(17)
Close to beach(15)
Stayed multiple times(5)
Negative reviews(30)
Guest User
Business 2-bed Room
Stayed in Nov 2023
Solo traveller
46 review
8.5/10
Very Good
Posted on Dec 24, 2023
Room is clean and comfortable. The air conditioning is comfortable. 5 mins to ferry station.
Response from Property: Thank you for your message and comments,welcome to visit again!
Deguy
Business Queen Room
Stayed in Nov 2023
Couple
59 review
9.0/10
Great
Posted on Jan 2, 2024
Pretty decent hotel. Very close to the main road and not so far from Gongbei Port.
Response from Property: Thank you for your message and comments,welcome to visit again!
Guest User
Standard Double Room
Stayed in Feb 2023
Business traveller
5 review
10/10
Outstanding
Posted on Mar 10, 2023
very good.is.a good experience
Response from Property: Dear Guest: Thank you for your comments on our hotel, we will in the future to improve our service and quality. Sincerely look forward to your next visit!
Guest User
Standard Queen Room
Stayed in Nov 2022
Business traveller
1 review
9.0/10
Great
Posted on Dec 25, 2022
Even though with the flu epidemic and shortage of staff, they’ve been able to ensure my stay was safe, clean and pleasant!! Definitely recommend.
Response from Property: 尊敬的貴賓: 您好!非常感謝您選擇珠海雲海酒店作為此次出行的下榻之所,並與我們一同分享您的入住體驗。能夠讓您對酒店的服務與設施感到滿意,我們深感榮幸!您的好評是我們進步的動力,我們會提供更好的服務給每一位貴賓,再次感謝您的分享,誠摯期待您和家人、朋友再次光臨。祝您工作順利!生活愉快!
Guest User
Business Queen Room
Stayed in Jul 2023
Solo traveller
15 review
7.5/10
Posted on Aug 24, 2023
Clean and no complain with this Price.
Response from Property: Thank you for your message and comments,welcome to visit again!
syfnihao
Standard Queen Room
Stayed in Dec 2024
Travelling with friends
43 review
7.2/10
Posted on Feb 5, 2025
If you are traveling on holidays, the cost performance is not high, the price is high, the service is average, the facilities are old, the location is average, it is not very close to Qinglu Road and Gongbei Port, and the sound insulation is a bit poor.
Original textTranslated by Google
Response from Property: Dear guests, hello! Your stay experience was affected by the sound insulation problem during this stay. We are deeply sorry! At present, the hotel has renovated several rooms for sound insulation. We can also give priority to you when you check in next time. The hotel's decoration style is Yunnan element style, the color is relatively calm, and it looks old visually. Thank you for your understanding and support!
_WeChat56501****
Standard Queen Room
Stayed in Feb 2025
Business traveller
4 review
2.0/10
Posted on Mar 3, 2025
The soundproofing is poor. I could hear the people in the next room talking and using the bathroom all night. I didn't sleep well all night.
Original textTranslated by Google
Response from Property: Dear guests, hello! Your stay experience was affected by the sound insulation problem during this stay. We are deeply sorry! We will upgrade your room type for your next stay to ensure you are satisfied with your stay. At present, the hotel has renovated several rooms for sound insulation. We can also give you priority when you stay next time. Thank you for your understanding and support!
M22595****
Standard Queen Room
Stayed in Jan 2025
Business traveller
17 review
6.5/10
Posted on Feb 11, 2025
The service is barely in place, but don't stay here in winter, the facilities are old and there is no air conditioning
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing our hotel and sharing your true feelings. We sincerely apologize for the inconvenience caused to you by not having air conditioning in winter. Next winter, we will provide customers with whole-home heating. We hope you will be satisfied with our new changes next time you come.
M16362****
Standard Queen Room
Stayed in Mar 2024
Family
4 review
10/10
Outstanding
Posted on Apr 18, 2024
Facilities: The hotel rooms are nice and clean. The service is good. There are buses to nearby attractions. There are many restaurants nearby. The hotel location is easy to find. The king-size bed room is very comfortable and the bed is big and soft.
Original textTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for sharing your stay experience. We are honored that you are satisfied with the hotel environment and service! We will work harder to provide the best service to every guest and sincerely look forward to your visit again with your family!
M416173****
Standard Double Room
Stayed in Mar 2024
Business traveller
10 review
7.5/10
Posted on Apr 14, 2024
The whole room was cleaned quite well. I stayed in a twin room with my friends, but there were not many sockets in the hotel. There was no socket at the bedside, which was very uncomfortable to use. The phone at the bedside was also unusable.
Original textTranslated by Google
Response from Property: Dear guest, Hello! We are deeply sorry and apologize for not receiving your five-star praise during this stay. We will definitely improve the above issues you reported to ensure customer convenience and humanization. During your stay, the room landline is undergoing fiber optic replacement, which may cause you inconvenience. We apologize again and look forward to your visit again!
_WeChat27447****
Business Queen Room
Stayed in Jan 2024
Family
1 review
10/10
Outstanding
Posted on Feb 17, 2024
After comparing many hotels, I finally chose this one. The room is clean and comfortable. It is very comfortable to live in. It is close to the city center, convenient for travel, very cost-effective, and the service is warm and thoughtful. Good reviews~
Original textTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your five-point praise. Your satisfaction is the driving force of our work. We have been working hard to create a warm and comfortable accommodation environment for customers. We will continue to maintain good services and meet the needs of different guests with the highest cost-effectiveness. We look forward to your visit again!
M58366****
Standard Double Room
Stayed in Jan 2024
Travelling with friends
10 review
8.5/10
Very Good
Posted on Feb 17, 2024
Good location, very close to Lovers Road, 10 minutes by bike. Zhuhai is suitable for cycling, and the breeze is pleasant and cool. The room layout is reasonable, quiet and not noisy. A little bug is unpleasant: when checking in, I was told that the twin room I booked was changed due to an internal work error, and only the king-size room was left. After arguing, the twin room I booked was arranged. I guess it was because the price was temporarily increased during holidays...
Original textTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Yunhai Hotel and sharing your experience and the beautiful scenery of Zhuhai. We are honored that you are satisfied with the hotel's environment and location! We apologize for the incident during this stay. We will improve the service quality in the future to ensure customer satisfaction. We sincerely look forward to your visit again with your family!
M52991****
Business Queen Room
Stayed in Jan 2024
Travelling with friends
11 review
8.0/10
Very Good
Posted on Feb 16, 2024
The hotel environment is good
but the air conditioner is too noisy
I couldn't sleep all night
I asked to check out at 12 o'clock
It's very unfriendly to tourists who go out in the morning
I wanted to get two bottles of water at the front desk but was told that they could only be delivered to the room
The room is indeed good
but the facilities are old
The service attitude is average
Original textTranslated by Google
Response from Property: Dear guest, hello! We are deeply sorry and apologetic that we have not received your five-star praise for the hotel's hardware and services. We will improve the quality of the hotel in all aspects to make it more valuable than the money. The questions you raised are our most valuable gains. We will definitely strengthen our improvements and look forward to your visit again!
_WeChat244704****
Superior Deluxe Double Room
Stayed in Jan 2024
Family
6 review
10/10
Outstanding
Posted on Feb 15, 2024
The hotel is very close to the beach. In the morning, I rode my bike to the Love Post Office with my children. The room was spacious and our room was next to it. It was very quiet and we stayed there for another night.
Original textTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Yunhai Hotel and sharing your experience and the beautiful scenery of Zhuhai. We are honored that you are satisfied with the hotel's environment, hygiene and service! We will work harder to provide the best service to every guest and sincerely look forward to your visit again with your family!
M60164****
Business Queen Room
Stayed in Jan 2024
Family
5 review
10/10
Outstanding
Posted on Apr 30, 2024
The hotel is in a good location, close to the beach. The room is very clean. The weather was a bit hot during the few days we were there, and the air conditioner couldn't turn on cold air conditioning.
Original textTranslated by Google
Response from Property: Dear guests, hello! Welcome to Yunhai Hotel! The air conditioning in the hotel room provides air conditioning 24 hours a day. For the above feedback, you can call the customer service number or ask the staff to debug for you. Thank you for your five-star praise!