Service was exemplary. Facilities OK. Breakfast was nothing to complain about. I had full cooperation in special circumstances. Everything above my expectations.
Most authoritative evaluation:
No mineral water is provided, no disposable toothbrushes, slippers, toothpaste, the room is very cold and no heating! There is no stairs on the second floor! Because there are more things, it is very tired when moving, and then there is very little toilet paper, basically no new ones!
We stayed in March 2024 had a good experience then, but this visit last weekend 11th May 24 was very disappointing we found the room dirty with insects crawling around under the bed, we asked to change room which we did but found the same problem which i pointed out to the night receptionist, he came up with a 3rd room clean luckily at midnight, now very tired we slept well and spoke to reception at check out who offered us a complimentary Breakfast which was nice but doesn't make you want to return again if the rooms are presented to you so dirty please see photos i did write to the hotel manager on 13th May but as yet have received NO reply
The hotel is conveniently located just outside the city centre. The staff are most professional and helpful, and keen to make one's stay as comfortable as possible. The building itself, however, is old and badly in need of a complete upgrade to bring it up to modern standards. The room was clean but scruffy wit9h chipped paint,, and fixtures and fittings stuck firmly in the 1970s. The bed was acceptable but the sprung mattress bore witness to its antiquity and should be replaced with a modern foam mattress.
Nice clean hotel, spacious room, comfortable bed, everything you need. I had an issue with the radiator on the first night as it just wouldn't turn off, this was quickly sorted once I told a member of staff.
On my last night I couldn't get into my room with the keycard, it was already gone midnight so I was tired and just wanted to go to sleep, It took 2 trip's to reception from the top floor before this was resolved which left me quite annoyed.
On my last morning I paid for breakfast, It was a little disappointing, very basic selection on the continental side and the sausages were very poor quality and couldn't eat. There is however a Toby carvery across the road where I had breakfast the day before at a cheaper price, I would recommend going there instead
Ideal location to an event we were attending at the Don Valley bowl. Both guys on reception very helpful.
Parking onsite which was great. Allowed us to check in early as we needed to attend an event.
Room was clean and smelt clean also. Decorating and furniture was dated, but this didn’t affect our stay.
There was a constant noise, possibly in the pipes… but it was something we got used to.
I would stay again as it was reasonably priced, considering hotels closer to our event was 5 times the price.
Thank you 🙂
Hotel near Sheffield City Center,Sheffield100% of visitors choose this area
GGuest User2025.02.09
Fast, easy and very pleasant check in and out. Kept our bags in storage room for a full day on day of check out as our train wasn’t due to leave until 8:00pm.
Rooms were very clean and beds were comfortable.
Breakfast was great with plenty of options.
Bar food was lovely and reasonably priced.
Overall very happy with our stay.
First time I have stayed there hotel is beautiful and peaceful surroundings. It was a break for me and my wife as my mum passed 10 days ago and we wanted a break.
Nice big room shame no bath, only problem we were near the staff exit and heard noise till late and very early in the morning. I complained to receptionist and we have a discounted rate next time we stay.
Staff all very helpful and friendly.
Great
90 reviews
9.1/10
Price from
IDR 2,072,035
per night
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7.5/10
JJohn SalinskyThe Hotel staff were very friendly and helpful as far as they could be. On the first day of our stay ( Christmas Day) there were parties going on and we had to go up several flights of stairs to get to the breakfast buffet. Everything was a little hard to find but the food was good when available. The ample grounds were an additional attraction as were the huge trees in the spacious garden.
On Christmas Day there were lots of staff looking after the various parties.On the last day, however, ther was only one poor unfortunate waiter in attendance! He did his best but it was impossible for him to keep the buffet food items fully refreshed. He had to do this as well as clearing plates etc from tables. We thought that the lack of any other waiting staff was due to the unavailability of staff from the European Union.
The bedroom facilities needed repairs which were unattended to. In particular, the control knob of the central heating radiator had fallen off and could not be replaced. The radiator was on night and day and also made an irritating noise through most of the night.
We stayed three nights in the hotel from 24th to 27th December 2023.
IN summary, we thought that the hotel could be restored to it's original splendour but would need a substantial investment to improve its standard.
The once magnificent hotel seemed sadly neglected because of lack of investment.
Otherwise the room was satisfactory. But sleep was difficult until we got more used to the noise at night.
In summary, we thought that the hotel needed a lot of money spending on it to improve the facilities and make dure there were enough staff.
GGuest UserGood stay really helpful staff inside, nice walk around the campus village, room was clean decent size and basic items, no kettle in the room but we noticed a kitchen on floor 1 so unsure if you can use that if you require longer stays, overall really good and friendly service offered a pastry and coffee in the morning, coffee was basic but you can order a speciality coffee at reception/cafe if you like.
Very affordable
MMengskyI wouldn't consider this a good stay, as I encountered several issues. First, the check-in process was a hassle since this hotel doesn't have a front desk. I spent hours calling the hotel, facing either ”Line busy” or no response after a long wait. If it wasn’t for Trip.com's customer service finally connecting with the hotel, I wouldn’t have known what to do. Second, the wooden door in my room was difficult to close; it required a hard push and made a loud ”bang.” The glass sliding door of the shower room was also problematic, it fell out on my first pull, and I'm certainly not strong enough to break a door with just one pull. Lastly, and most frustratingly, was the toilet paper situation. It was my first time encountering a toilet without a single roll of paper. I can't imagine what I would be if I hadn't brought my own in my bag that day. On a positive note, the room was well-equipped with a fridge, oven, heater, toaster, and even an iron, which suggests the hotel might have been quite good when the things are all good a few years ago, but not now.
LLara FayeNice clean hotel, spacious room, comfortable bed, everything you need. I had an issue with the radiator on the first night as it just wouldn't turn off, this was quickly sorted once I told a member of staff.
On my last night I couldn't get into my room with the keycard, it was already gone midnight so I was tired and just wanted to go to sleep, It took 2 trip's to reception from the top floor before this was resolved which left me quite annoyed.
On my last morning I paid for breakfast, It was a little disappointing, very basic selection on the continental side and the sausages were very poor quality and couldn't eat. There is however a Toby carvery across the road where I had breakfast the day before at a cheaper price, I would recommend going there instead
LLulu Em TravelsExtremely kind staff at welcome, updated our room to higher and with a great view over the square. Clean, wide room, very large bed, nice big glass windows. Easy checkout.
GGuest UserThe hotel is not in the city center, the environment is super beautiful, surrounded by golf courses and parks. There are also cute and lively little squirrels in the park, the bed is big and comfortable, and there are snacks for delivery.
SSal7when i checked in The Two staff at reception(Female) were extremely friendly, polite and very helpful, I forget their names but all round a much better experience than last time also the guy on night shift was also great. Will deffo be booking again soon keep it up guys 😃
GGuest UserI enjoyed my stay - only thing was would have preferred to have had kettle in room to make coffee but I guess this was just a hotel to sleep only.
WWeiNice and clean big room for a couple. In particular, I found the bedsheets, toilet and carpet nice and clean. Good central location. It was also the first time in my many travels I found a heated towel rail in the shower room/toilet that actually worked, meaning for the days we stayed there our towels stayed dry.
Lots of parking spaces at the front and back of the building at £9 per day. I also quite liked the traditional building style, including stairs inside - definitely different from many cheap modern hotel buildings relying on cheap lifts.
Finally, the receptionists at the reception were all excellent - professional and friendly and very helpful in meeting our needs, such as providing extra tea bags and milk and information on walking around the area.
Happy to recommend and stay there again.
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