A fantastic hotel with great amenities to make your stay comfortable , memorable and everlasting . Breakfast was delicious too . Not to mention dinner . A place we would like to return to .
Best Fuji View from the room. The room was just nice to fit 2 people with 2 luggage. Hotel breakfast at level 4 also provided the best Fuji View. There are multiple selections at their Japanese buffet breakfast too. The hotel does provide complimentary access to the Onsen next to the hotel. If you drive to the Hotel, can get a complimentary parking ticket from Front Desk. Overall I have enjoyed my stay.
I loved this hotel. The location was perfect, you could see Mt Fuji from the window! It is close to the train station and also to the most popular spots for photos. There is also a good barbecue place and Lawson across the road. Onsen was amazing and deserves a separate rating. One onsen is outdoors under the stars and other inside onsen. It is clean and has everything you might need. The bed was comfy and the bathroom was clean. Also loved the breakfast and different choices it offered. Now writing a review it reminds me how happy I was those days and it fills my heart with joy!
The stay was awesome and the staff are very kind and helpful, providing very clear information to all the servives and activities we can do.
We were welcomed with complimentary snacks, drinks and even wine after check in. And there is also a complimentary ramen supper available, which feeds our empty stomach after a whole day. The coffee and hot chocolate is also availavle 24 hours complimentary.
There is also different onsen theme available, private and public which we had tried out all. Do note on some of the rules when using the onsen.
The breakfast is very good and tasty. We had our first Japanese style breakfast and tried the local Hotou and 纳豆 as well.
Location wise is slightly outskirts from the Fujikawaguchiko station but there is shuttle bus available for transfer. However, we drived but didn't had the chance to take the shuttle bus. Parking wise a lot of spaces available so that's not a worry.
Ultimately, the best of the best is the Mount Fuji voew from our balcony and there is also onsen available in the room.
Overall, we had a very good stay and would recommend for anyone who would like a good and comfortable stay. 5 star service.
Staying at a ryokan facing Mount Fuji was like stepping into a different rhythm of life — one where everything slows down, and every detail feels intentional. From the warm welcome to the soft tatami floors and the sound of the wind rustling through the trees outside the shoji screens, it was peace in its purest form. Watching the sunrise over Fuji-san in the quiet morning light, soaking in the onsen with a view I’ll never forget, and sharing traditional meals that felt like art — these are the moments that stay with you. Grateful for the stillness, the hospitality, and the kind of memories that settle deep in your soul.
Stayed here for 1 night. The room is clean and cosy. Futon were very comfortable and warm (It was 1 degree Celsius that night and we don't feel cold at all). But there's a heater option on the air conditioner.
Onsen was nice but make sure you follow their rules. You can bring the towel from your room to the onsen, but if you want a new fresh tower it's 500yen (if i rmb correctly).
Breakfast is Japanese style, very hearty. But if you're not a rice person then i suggest to skip. There are 2 timing to choose, 7am or 8am.
You have to book the shuttle van in advance. I booked it during check in for the next day to Kawaguchiko Station. But don't worry if you're unable to book the shuttle van, there's a bus stop just opposite the hotel.
Overall a pleasant stay. The weather wasn't good tho (heavy raining and it was between 1-5 degrees) so we were just chilling in the room the whole time.
“A Wonderful Stay with a Warm Welcome!”
From the moment we arrived, we were greeted with a very warm and friendly welcome, making us feel right at home. The room was spotlessly clean, well-maintained, and had everything we needed for a comfortable stay. The attention to detail and excellent service truly stood out. Highly recommend for anyone looking for a pleasant and relaxing experience!
Fuji Matsuzono Hotel offers breathtaking views of Mount Fuji and a peaceful retreat surrounded by nature. The rooms are clean and comfortable, and the onsen is a relaxing highlight after a day of exploring. With friendly staff and a convenient location near Lake Kawaguchi, it’s ideal for a tranquil getaway.
The location was scenic as we could see both the lake and Mount Fuji clearly. The private Onsen had amazing view!
Service was excellent and buffet was great with lots of choices. The steak was very nice!
Would recommend this hotel as had a lovely time!
Nice breakfast! It has great variety of breakfast choices ranging from Japanese, Western and Chinese food, the taste is really authentic and delicious! The Mt Fuji view from the hotel restaurant gave us an unforgettable experience and I will definitely visit this hotel again!
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OOnsiriJapanese style hotel. A bit old and outdated but I think it's charming with Tatami, futon and closet like where Doraemon sleep.
If you arrive at station after 3 pm you can call hotel for free pick up service, just 10-15 mins then they're there.
We've got a room at 10th floor so bit of a walk from main building to our room but it's fine there, great view of Fuji and lake.
Room were nice in Japanese style like I ever read in manga.
Our rate were breakfast and dinner included. Then they arranged for you as the time you prefer. Excellent food and super good service! Even they speak 99% only Japanese but service is extraordinary.
Don't miss the onsen too, cool experience to take a bath with a view.
They also have shuttle service to train station , just ask reception ,free of charge.
AAaronEngNice breakfast! It has great variety of breakfast choices ranging from Japanese, Western and Chinese food, the taste is really authentic and delicious! The Mt Fuji view from the hotel restaurant gave us an unforgettable experience and I will definitely visit this hotel again!
AAnonymous UserGood location, walkable distance to view the mountain Fuji with lake Kawaguchi.
Great view from room too, although just half mountain.
Hotel come to station to pick us up to hotel at 7pm after we wifi call to customer service via Trip app, great feature.
GGuest UserThe hotel is nestled in a quiet area, away from the hustle and bustle of the touristy area. We stayed 3 nights in a room facing the lake with a magnificent view of Fuji-san. A van provides shuttle service to and from Kawaguchiko station. The restaurant is not operational hence we either ate outside or bought food back from Lawson/7-11. Hotel staff were friendly and attentive, and there were Mandarin-speaking staff. We miss it very much even though we are now in Hoshino Amoriya, which speaks a lot about the Kumonoue Fuji!
GGuest UserLet's talk about the hotel itself first. It is in Kawaguchiko, and the windows are facing Kawaguchiko, with a nice view. The hotel has ”hot springs” and saunas, which are large baths in China, and the room size is about the same as in China.
Let's talk about the location. Next to the hotel is the entrance to the observation deck cable car. You must come early to this place. We came down at 8:30, just opened, and there were relatively few people. After playing for an hour, people were already queuing to the side of the road.
GGuest UserA fantastic hotel with great amenities to make your stay comfortable , memorable and everlasting . Breakfast was delicious too . Not to mention dinner . A place we would like to return to .
AAshleyLovely property in a great location. You’re slightly more off of the beaten track but the tourist bus stop is right out front of the hotel. Great being right by the lake. Amazing room, massive for just me. There’s no shower in the room just a toilet but the onsen was lovely and you can shower in there. Older property also be aware those with accessibility needs the hotel is up quite a steep slope/numerous stairs and then when inside there’s no lift so I had to carry my luggage up and anyone with mobility issues would struggle as I believe all the rooms are on the first floor and that’s after tackling the way up to the hotel. Staff were lovely, can’t comment on dinner or breakfast but a great traditional ryokan stay.
GGuest UserI was very satisfied with every aspect of my stay. Hotel interior was beautiful and pictures can’t do justice to how amazing the views of Mt. Fuji were. Service was incredible and the in room dinner was amazing. Would definitely come back for another stay.
GGuest UserThe scenery outside the hotel is very beautiful. There is a Family Mart next to it where you can buy food. The hotel dinner is highly recommended. The boss speaks Chinese and communication is very convenient. Although there is no hotel connection, it is very suitable for self-driving tours. You can park in front of the hotel
ZZhaocanWent with my parents. Check in was relatively straight forward, as was check out. The hotel was quite spacious, the room was to be expected. Relatively basic but clean. Did not eat there. They were able to call us a taxi when needed. We enjoyed the onsen as it had different pools, though not sure about how much of it was “onsen water”.
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