I had a very decent stay this round. Room was still clean and this time we did not have to wait for long at the hotel lobby (also we checked in fairly late at night this time). We love that this room came with a proper vanity/work desk that hub could still work during our staycation. The toilet was also clean and spacious.
The pool was quite empty, thus it was really nice to swim in during the morning Unfortunately, the treadmills at the gym were pretty rundown.
Buffet breakfast was relatively quiet compared to our last staycation here because it was puasa month. I am really surprised that there were plenty of choices still and the staffs also top up when certain food ran out.
The location was perfect if your hangout places are in Pj. It’s close to almost everywhere — KD, Ara Damansara, One U etc. Definitely a hotel to come back again ❤️
The studio apartment by Paxton is perfect for anyone staying for a longer period of time, as the price is great, you have ample space and utensils to cook and there is a state of the art mall just built right next to the building. Would recommend staying here, however I would say book with Mana Mana as Jaya don’t ever seem to offer to clean the room for you.
The room was clean but due to crowds, people need to queue for turn. The location is quite far from attractions or city centre but there is a mall with few shops including some fast food restaurants and 7e below.
Breakfast was good with limited choices. Decent and staff very attentive.
Stayed here recently and had a pretty solid experience 👍. Location's great, super close to LRT Asia Jaya so getting around was a breeze 🚆. Rooms were clean and comfy, staff were friendly and helpful 😄. Only thing was WiFi was a bit iffy at times, but didn't ruin the stay. Breakfast buffet was decent too. Overall, good value for money, would stay again 👍.
The pillow was too soft. The hair dryer was attached in the bathroom, which one would take up more time in the bathroom while others need to wait to use the bathroom. The location was good as it’s just a walking distance to 1 Utama. First round of mini bar items were free. That’s a plus point. Parking at L2 was not very well designed. The exit ramp was narrow and L2 was not linked to L3 and above. If L2 was full then one would need to exit and enter back to drive straight up to L3 and above. Thats a very bad design
The hotel is surrounded by amenities like an amusement park and a shopping mall. However, the water quality in the hotel is terrible; it smells strongly of pool water and is discolored. I even wonder if they're recycling water from the amusement park. Breakfast was very mediocre; apart from the fruit, there wasn't much else worth eating.
Hotel near Klia/Sepang,Sepang100% of visitors choose this area
CChwalczuk Józef2026.03.16
I stayed at Sama-Sama Hotel KLIA and had a very comfortable experience overall. The location is extremely convenient, as the hotel is connected to the airport by a covered walkway. The room was spacious, clean, and quiet, which made it easy to rest after a long flight. The staff were friendly and professional throughout my stay. The swimming pool area was pleasant, although the water was quite cold. The hotel also has a spa and wellness area, with separate sections for men and women. The facilities were clean and well maintained. Breakfast had a good variety of both local and international food. Overall, it is a very convenient and comfortable airport hotel.
Check in facility was smooth, friendly front desk and manager helpful. we are family of 5 ( 2 rooms) and it was accomodating and great stay for 4 days 3 nights as my parents were staying nearby, and we are back to celebrate CNY. The beach pool maybe can have a bit improvement as its a bit dirty ( a bit dissapointment for my kids) but hotel rooms were very clean and daily cleaned up well. Kudos to the housekeeping team for keeping my housekey i realised i lost it after 3 days checking out and my parents went back to the lobby and got it back. Thankful to them. Its a great place to stay. rooms were quiet no odour and free mineral bottle water and coffee tea. clean towels, good bed.
Room was immaculate with good view of the city.
Great pillows. I received a chocolate cake with a birthday wish as my birthday falls in January. That was touching!
The only hiccup was the housekeeping which didn’t top up the tea bags. I called at 8am, they acknowledged but no one came until it’s time for me to check out at 1pm.
Overall, I had a good stay.
Hotel near Klia/Sepang,Sepang100% of visitors choose this area
IIasnova Kseniia2026.02.19
We enjoyed the amenities very much: the pool is really good with warm water, it’s so relaxing to swim and sunbathe after a long flight. They provide you with pool towels which is great. The location is among benefits as well, only 5 minutes by car or transfer from the airport. The transfer is available, but we couldn’t find it in the airport, so the hotel might consider making the process more understandable. The transfer from the hotel was great and on time, bear in mind that you should register for it in advance at the reception desk. We also ordered food in the hotel restaurant. The food was good but rather pricey.
When it comes to the room, it was quite spacious and comfortable but here the good things end. The bed linen smelled unpleasantly a bit, the soundproofing is ok, but we heard some sounds on the roof (maybe birds, or some insects) and you might hear planes a bit. There’s a very small glass cover in the bathtub so the water is everywhere. We also had our toilet plugged but the issue was resolved very quickly with the help of the hotel worker, thank you! The hotel doesn’t provide you with water bottles though there’s a water purifier in the room which you need to fill yourself with tap water. The room wasn’t clean, there was some hair and dust on the floor.
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8.7/10
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GGuest UserI am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms.
I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year.
I have also met many excellent staff all these years in this hotel but not this trip.
My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel.
The core issues were as follows:
Refusal to Assist with a Reasonable Upgrade Request:
· The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed.
The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change.
The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests.
There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration.
This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock.
After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier.
On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly.
When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks.
I expect this feedback to be formally addressed. The Front Office Manager requires:
1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings.
2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits.
3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences.
I expect a formal response from hotel management regarding the steps taken to address this serious service failure.
AAnonymous UserSmall hotel but very good for convenient for touring around the city. At the heart of downtown just right across famoous street food night market, surrounded by shopping centers and restos, few blocks away from the hop-on-hop-off tour bus. The room is clean, modern and well-equipped. Just a warning to those looking for a quiet relaxing stay, do ask for a room not facing the front street as night life in the area could be noisy. Staff are professional and helpful. Will book again if coming to KL.
PPriya24The hotel is beside mines 2 and fast food outlets are ready available. There is a carwash jz outside and a 7-11 on site. Convenience and basic necessities and amenities are readily available, suited for the price.
TTinyDreamer92I had a very decent stay this round. Room was still clean and this time we did not have to wait for long at the hotel lobby (also we checked in fairly late at night this time). We love that this room came with a proper vanity/work desk that hub could still work during our staycation. The toilet was also clean and spacious.
The pool was quite empty, thus it was really nice to swim in during the morning Unfortunately, the treadmills at the gym were pretty rundown.
Buffet breakfast was relatively quiet compared to our last staycation here because it was puasa month. I am really surprised that there were plenty of choices still and the staffs also top up when certain food ran out.
The location was perfect if your hangout places are in Pj. It’s close to almost everywhere — KD, Ara Damansara, One U etc. Definitely a hotel to come back again ❤️
GGuest UserThe shower / shampoo / conditioner dispensers were such a failure, room 910, and no shaver kit was in place. toilet door due to water from shower area splashing unto it , had mold forming at the bottom back end, rotting away in near future. Light switches were a little confusing, but the USB plug in sockets were such a joy to use. Breakfast was okay, pool level and gym level not the same, hence not as user-friendly as I tot (coming from experience at Danang Hilton). Lion dance at lobby was a bonus for guest and visitors. Generally a worth while stay, just please check out the dispensers if it is your concern, if deem pathetic then better change room. Chef came over to present a dessert made in-house using tomato and it was sublime indeed, simple yet full of favour.
SStarferryStrategic location at Putrajaya. Right at the shopping mall and very convenient to find food. Room is spacious. However, the breakfast is packed breakfast that I think shouldn't not be offered at all. Anyone booking this hotel, need not book the room with breakfast. Full with disappointments only.
GGuest UserRoom was immaculate with good view of the city.
Great pillows. I received a chocolate cake with a birthday wish as my birthday falls in January. That was touching!
The only hiccup was the housekeeping which didn’t top up the tea bags. I called at 8am, they acknowledged but no one came until it’s time for me to check out at 1pm.
Overall, I had a good stay.
MMimi PoziThe unit was clean, modern, and well-maintained. I really liked the contemporary design — it felt cozy yet spacious enough for a comfortable one-night stay. The bed was comfortable, and the air-conditioning worked perfectly, which made the stay even more relaxing. Basic amenities were provided, and everything was in good working condition.
The location in Petaling Jaya is convenient, with easy access to nearby shops and food options. Check-in and check-out were smooth, and the instructions provided were clear, making the whole process hassle-free.
The facilities were a nice bonus. The building felt secure, and the environment was generally quiet, which was great for resting.
Overall, my one-day stay was enjoyable and comfortable. I would consider staying here again for a short trip or weekend staycation.
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