I think the hotel should manage and train its staff better, so guests don’t have to feel uncomfortable during their stay.
I checked in on Friday at around 9pm. While I was at the front desk completing my check-in, there was a slim man wearing a dark coat standing next to the staff member who was assisting me. He looked like a manager, although I’m not 100% sure.
First, his facial expression made me feel very uncomfortable. He looked extremely unhappy and unwelcoming, with a very cold and unfriendly expression. I’m a guest who came here to travel and relax, so of course I would like to have a pleasant experience. Seeing that kind of expression at the front desk really affected my first impression. If he doesn’t want to smile or interact with guests, perhaps he shouldn’t be standing at the front desk.
Second, while my check-in was still in progress, he suddenly leaned over and spoke quietly to the staff member who was serving me. Honestly, I found that quite rude and distracting. My check-in wasn’t even finished yet. Where is the basic courtesy?
As for the hotel itself, the room was quite clean and spacious. However, the lifts were a big disappointment. I had to wait at least 5 minutes for the lift almost every time, which was really inconvenient and a waste of time.
The bathroom was also not as clean as I expected. There was some algae/mould around the bathroom area, and it looked like it had not been properly scrubbed.
Honestly, I don’t think I will choose this hotel again. At this price range, there are plenty of other hotels I can choose from.
Hopefully, the management can pay more attention to staff behaviour and cleanliness, because these details really affect a guest’s overall experience.
