Hotels With Wi-Fi in Western Visayas, Philippines

Customer experience is inconsistent - the concierge and housekeeping were excellent, provided the best assistance they could. Room cleaning was also on time, based on the time agreed. On the other hand, the staff helping with the food were all ”so-so”. Suggest customer service training be delivered across the organization regardless of role because each individual employee is part of the organization. Food deteriorated over time although this may not be a big issue considering the rate paid for every night of stay. You get what you paid for. Good location.

They have many pools suitable for kids! Breakfast is ok. It gets too crowded around 6:45am. The location is great. They have lounge beds by the beach. The roundtrip transfers cost ₱1900 per adult and ₱1350 for children. You just need to contact the hotel directly. It’s very convenient!

If you value cleanliness don’t boon this hotel . Hair everywhere even on my “clean sheets “. I was so uncomfortable. The photos on the website aren’t current . The place isn’t maintained well. If you want to be close to everyone and everything book another hotel . It takes about 5 -8 minutes to get to the front gate and then about 10-15 minutes yo D mall two 150 PHP each way . The shuttle kinda makes sense. Maybe because I booked on trip.com I got two disgustingly old rooms before but then they gave me a better one . My disappointment started there . Water cane to my eyes when I entered the first room.I honestly was considering losing the money and go to another hotel. Staff is pleasant and helpful and always smiling . You think they have 10 different restaurant choices with their “no outside food rule “. Never ate at the restaurants I prefer my freedom . Breakfast wasn’t super delicious, so I didn’t risk the restaurants. Honestly I only booked because my friend recommended it . But it was a disappointment from I entered the room . Not even hand towels but I got water daily . It’s not the worst but definitely not the best. Breakfast is mid - same foods everyday . I enjoyed the foam party and the private beach. The property is big and loads of chill spots . I just wished the upkeep was better. Check out is a hassle. Too many paperwork . At check in the list of rules was a turn off . I felt like a kid entering a dorm room .

4D3N - 7 Premier Rooms - Family & Relatives Beachfront: Algae blooms is still evident. If you want a clearer one, you may walk to the boundaries of S2 & S3. Staff: Very accommodating and friendly. A shoutout to sir JK at reception for letting us check-in as early. Food: Welxome drinks upon areival. Free Breakfast buffet was satisfying! Dinner buffet for P949 +250 unlidrinks is worth it. We also tried the lunch buffet at Henann Regency Sea Breeze (P799) upon arrival and cravings satisfied. But if you opt for cheaper ones, a walk to DMall and Food park is ok but not recommended for groups with kids & seniors (like ours). Room: Cleanliness is exemplary. The daily housekeeping is praiseworthy. We felt like we just arrived everytime we walk into our rooms newly cleaned and refreshed. Supplies is replenished everyday when used. With bathrobe and umbrella but no slippers. Amenities: Pools are ok but smaller than other Henann. Pool bar price is cheaper than Sky Pool bar. Water dispenser available in hallways. Wrap up: Experience were almost perfect except for a mishap on the 3rd night. The ceiling of 1 room assigned to our Seniors has broke down. Tatang was inside the T&B when he heard a loud bomb-like sound (as how he described it to us). He get out of the T&B and is shocked for the devastating look of the ceiling debris all over the beds. Lucky enough that he was inside while Inang was still with us in the restaurant downstairs. The family wanted a free 1N stay and rebooked airfare but the trauma made Tatang insisted to go back home. Hotel Initiative: On the same night, Seniors were immediately transferred to another room with pool access. The next day, at 10am, staff called to check on our Seniors and adv that they're allowed for late check out until pickup time. I replied that if extension is for just 1 room, Seniors will opt not to avail it as others will have to wait for them in the lobby. Hotel staff then asked further approval - resulting to a total of all 7 rooms were allowed for late checkout until 0130pm.

Hotel was nice, a big pool in the center and another roof top pool with a Bar. right on the ocean with plenty of restaurants and bars. I am not sure what to compare it to as this was my first travel to the area the level of the rooms, and hotel was decent and good, everything was clean and enjoyable. It wasn't high end resort. Staff was super nice and friendly.

Stay dates: August 2–4, 2025 | Room 541 We stayed at Henann Lagoon from August 2 to 4, 2025, in room 541. One evening, I ordered room service consisting of a salmon steak, a Henann salad, and two bottles of San Miguel Light. I was shocked to discover, after eating just three bites of the salad, that there was a rusty old screw under the lettuce. I immediately called the staff to report the issue. The server came to clean up and saw the screw himself, but he did not apologize. He only said he would check with the kitchen. What’s more disappointing is that no one from the hotel followed up with us during the rest of our stay — no apology, no explanation, not even a mention of the incident. It is deeply concerning to encounter such a basic and dangerous mistake in a hotel that’s part of a well-known chain. That said, aside from this issue, the rest of our experience was good. The buffet breakfast was excellent, though I avoided eating any more salad afterwards. Special mention to the kimchi — it was delicious.

We’ve been booking this hotel ever since and my kids love this hotel. However, this time around we had a terrible experience upon checking in. We are a family of 5 (2 adults and 3 kids) but my eldest is already considered an adult because of his age which is understandable to any hotel policy. We booked a premium deluxe room which is the biggest in this hotel with 1 double bed and 1 single (same as what we’d booked before). What we don’t like is what happened with us upon checking in, they said my son is considered an adult they insisted on us getting another room which is unreasonable for us since hello??! A 10 year old kid will stay by himself in the room OR separate us family??! The room we booked can occupy 3 ADULTS to technically speaking this should be allowed. We also informed that we are WILLING TO PAY EXTRA for our 2 kids - and by the way they have an option for this; a rate for extra kid/child. Still they insisted on the another room. We had to wait for hours to confirm if what we want can happen. The manager (name:Charizze) is not willing to meet us half way. In the end we paid for 3 ADDITIONAL ADULTS!! Talk about a ripped off when it should just be 2 extra kids. Also our request for airpot transfer upon arrival was denied due to the same reason of not getting another room. Really terrible customer service (reservations supervisor: Bea Race) This will be our last stay in Hennan Prime. Sad to say they have a TERRIBLE FRONT DESK CUSTOMER SERVICES. Hennan you need to train your managers well.

I absolutely loved my stay at Henann Garden Resort! The place is superb beautiful, clean, and so relaxing. One of the best parts is the easy beach access—it’s literally right in front of the resort! Perfect for quick dips and sunset views. The staff were all incredibly accommodating and friendly, which made my stay even more enjoyable. Everything was smooth and hassle-free. I genuinely had such a great experience here, and I’ve already started recommending it to my friends. Can’t wait to come back!

It's close to the airport. The latte coffee shop is also good.

Our stay in Mandarin hotel was superb! We totally loved the variety of breakfast options. I personally couldn’t get enough of their cinnamon rolls! The access to the beach front and Dmall made it easier to explore the area. The service and hospitality of every staff are commendable. The only minor issue that we experienced was mosquitoes and ants in the room. Just a bit of deep cleaning and fumigation will resolve the issue. Overall, I recommend this place. We will definitely come back!