Hotels With Wi-Fi in Western Visayas, Philippines

"Highlights aesthetic, design, and personalized service.”An outstanding experience from start to finish. The contemporary design of the room was stunning and impeccably clean. We were treated to excellent hospitality throughout our stay; the concierge went out of their way to secure us a hard-to-get reservation at a top local restaurant. Worth every penny. Thanks to the receptionist Ms shane and her team showing superb assistance to my family and making special on birthday. buffet restaurant excellent food with effort to make birthday special"

"We had a good experience during our stay at Gateway Hotel. The staff were friendly, the room was clean, and the overall atmosphere was comfortable and relaxing. We appreciated the smooth service throughout our stay. The only area for improvement would be the amenities, as we did not found them compared to other hotels. Adding more amenities would make the stay even better. Overall, we enjoyed our stay and would still recommend Gateway Hotel to others."

"The hotel has a good location. The room is spacious enough, and the food selection is also good. However, our overall experience was disappointing. First, the room air-conditioning unit was very noisy, which affected the comfort of our stay. Second, some personnel were less attentive and, sadly, came across as condescending. One particular incident happened when one of my friends asked for extra tissue paper. The staff simply said that the only tissue available was the one already provided on the table. However, when I was the one who asked for extra tissue, they gave me some. This was disappointing because it showed inconsistency in service. Guests should be treated with the same attentiveness and courtesy, regardless of who is asking. Another unpleasant experience happened after we had dinner at Festive Mall. We bought takeaway drinks from Starbucks and passed by the hotel pool area. Since there were no other guests there, we sat down for a while to enjoy the view. However, one of the bar personnel immediately approached us and, in an arrogant tone, said that outside food and drinks were not allowed. I understand that hotels have policies, but the way the policy was communicated was offensive and unnecessary. I also booked a room for three guests, but the amenities provided were only good for two. I still had to call and request the additional items. Honestly, I do not usually book hotels like this because I often feel they are not worth the money. I booked this stay mainly so my friends could experience it. Unfortunately, this experience turned out to be very disappointing. Overall: Good location, spacious room, and good food selection. However, the service needs serious improvement. For the price, I expected better promptness, gentleness, attentiveness, and consistency from the personnel. Sadly, I have experienced better service from other hotels with lower rates than Richmond."

"We chose a transfer from airport through ferry port and onto hotel, whilst it was and did bypass certain obstacles i wasn't left feeling it was anything special. On arrival promptly told they needed a big deposit for room and listed all the dos and don't which will result in the loss of it. Then we found major building work was going on next door and overlooking the roof got infinity pool. No bar, buffet dinning which was normally cold and just waiting for a food pointing case. Overall, no I would not go back."

"there’s honestly nothing to complain about with this hotel. everything was amazing from the room to the staff and the overall experience. we also had so much fun at the foam party it was definitely one of the highlights of our stay! they even surprised my boyfriend with a complimentary birthday setup which was such a thoughtful touch. we really enjoyed our stay and would definitely come back. 🫶🏻"

"I guess, the best thing about it is the location. The staff, they are all kind, attentive and alert when requested. It is just that the unit needs maintenance in terms of removing cockroach and smell in toilet. Other than those 2, this is the best transit hotel when your plane lands in awkward time. The staff are quick to resolve the issue so thank you very much for that."

"Great hotel near SM. Room was clean and the bed waa comfortable. Rest room was clean and has the basic amenities. The only issue was the lack of data signal and even the wifi was slow. Overall though it was a great stay."

"They have very accommodating and welcoming staff lalo na we had emergency they cater us from start until we check out"

"We didn't regret choosing this hotel for our honeymoon. The service was excellent, and the breakfasts were magnificent with a sea view. The infinity pool was a special luxury. The beach near the hotel is well-maintained with beautiful palm trees; we could compare it with neighboring hotels while walking along the shore. There are massage services and shops close to the hotel. The room itself is spacious, and the cleaning service is good. Overall, I recommend this hotel. We took the hotel transfer to and from the airport. We were met and quickly taken by speedboat, and our luggage was carried for us."

"The hotel has a great location with separate entrances connecting to the main road and the beach. However, hygiene is poor; the corners and balconies are very dusty. The facilities are old, some are damaged, and the doors and beds rattle; the bedding is old and torn. Breakfast is good with a wide selection, but it‘s very crowded and disorganized; during peak hours, there’s no one to seat you and it‘s difficult to find a table. The restaurant is stuffy. The price is moderate, offering good value for money."