Hotel near Baixa,Lisbon8.2% of visitors choose this area
XXiaoxin2025.08.16
I spent four consecutive days in Lisbon. While the location might seem a bit out of the way, the nearby metro station made transportation incredibly convenient. Lisbon itself is absolutely stunning. I was genuinely surprised by how beautiful its vintage, golden trams are. Bathed in such vibrant, almost painterly colors, the city instantly felt so much more elegant and grand.
The breakfast was good, friendly staff location was ok. However the reason why I have rated the stay low Is because the AC kept making really loud noise which was intermittent, the worst was in middle of the night and early morning when trying to sleep. I have sent a video to staff at the hotel but haven’t had any update. The staff knew about the issue as we reported it straight away and they gave us comfort that the noise would go after 10 minutes but what they failed to tell us is that it would come back and it did every so often. I have had really bad sleep as a result and I am extremely dissatisfied with this stay. I will leave a review on trip advisor too to reflect my experience.
Hotel near Baixa,Lisbon8.2% of visitors choose this area
GGuest User2024.12.19
We stayed here for 3 nights for vacation, below are our experience and reviews.
Cons:
1. Complimentary Water (only 2 during entire stay):
• Complimentary water is only provided on the first day, but this was not communicated at check-in.
• The vending machine water is overpriced (4.5x supermarket price).
• Clear instructions at check-in would allow guests to plan ahead and buy water elsewhere.
2. Reception Service:
• No guidance on how to call the front desk from the room,resulted in us going down to reception for assistance.
• Unprofessional receptionist behavior:
• A receptionist prioritized personal conversations with other guests over assisting me, even after noticing I needed help.
• My query took less than a minute but was delayed unnecessarily, leaving me frustrated and disappointed.
3. Housekeeping Issue:
• Despite placing a “Do Not Disturb” sign on the door, housekeeping knocked repeatedly and did not respond when asked who was there.
• The door lacked a peephole, which raised safety concerns as we couldn’t verify who was outside.
4. Taxi Drop-off:
• The hotel’s entrance is on a ramp near a traffic light, making it difficult for taxi to stop directly in front of the door.
• Guests with heavy luggage may find it inconvenient as taxis often park farther away.
Some Pros:
• Excellent location near a park with a charming Christmas market.
• Safe area with plenty of nearby restaurants and supermarkets, making it very convenient.
• Decent-sized rooms with ample space and a large desk for working.
• Good breakfast options.
The hotel building looks old but it's much better inside. I appreciate the family room which makes my life much easier when travelling with kids. The buffet breakfast was good too. We were starving when we arrived at the hotel, so we rushed into the hotel restaurant for lunch set (EUROS 19 with main course, salad bar and tea/coffee) , rather nice. Overall, value for money hotel, will come back.
The hotel is decorated in a white theme, feels quite new, and is spotlessly clean. It's conveniently located very close to Dongfang Railway Station, just a few hundred meters walk, offering easy access to the city center. Note that bottled water and tissues are not provided, so guests should remember to bring their own.
Hotel near Baixa,Lisbon8.2% of visitors choose this area
MMomo9172024.10.04
I love the location of the hotel, it is very central to the tourist attractions and also a lot of nice restaurants around the corner, make it very easy for tourist without transport.
The front desk staff is very friendly and helpful. My room provide breakfast, while the spread is just good as it’s a boutique hotel which is fine for me.
The room is as shown in the picture, nice, clean, smells good just the lighting a bit dimmed which I guess is normal for European hotel. The room is very good for me just that the hotel don’t provide complimentary bottled water which it should be a basic service by all hotels. Otherwise, everything is good.
Hotel near Baixa,Lisbon8.2% of visitors choose this area
GGuest User2025.04.23
We had an amazing stay at this hotel in Lisbon! The service was excellent—staff were friendly and always ready to help. The amenities were top-notch and very clean, making our stay super comfortable. The location was also convenient for exploring the city. Highly recommend this place if you’re visiting with friends!
The hotel is very comfortable and comfortable and is very clean and comfortable. The bed is perhaps a little ”soft” but because I prefer the rigidest facilities. Breakfast varies and abundant, with the products that were integrated once finished, served in a very beautiful space. Interior parking, given the type of land and the number of tourists, was very important. It is about 10' walk from the centre or station
It was my second stay at Star Inn and again it was great. The location is just in front of the airport so it is great for a night stay on a long layover. The room is small but clean, perfect for one night. Although, it was a bit cold so I had to turn on the heating (in the end of august 😅). Shower was good and a single bed comfortable and clean. The best is the breakfast that is served all night long so even for a very early flight you can have a nice and fresh breakfast. They are also serving buffet dinner for a super reasonable price. All in all, I will definitely stay there again due to my often layovers in Lisbon.
Great
181 reviews
9.1/10
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IDR 2,473,221
per night
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6.9/10
PPQ1491The host didn't email the door code to me and there was no one answering the doorbell for the first three times my friends and I tried when it's raining heavily outside that day. I called the owner and they said they would open the door but they didn't and I had to call another time so that they would actually give us the door code to get into the building.
The environment around the stay is very dirty, the road is full with dog poops everyday since morning and it smells very bad.
My belonging is missing in the apartment when I'm very sure that it was still in the bathroom before we left the room. I'm not sure if the cleaner broke it or something else, but I asked them and they say there's nothing they can do about it. I don't mind if they broke it i just want an explanation about why is it missing and they just ignored me, instead they just say they couldn't find the item.
The cleaner cleans the room everyday, the room is clean and is a nice place to sleep overall.
Lleo****The room is very nice and big, the kitchen facilities are complete, and the location is absolutely great. It is not difficult to get the key through self-service check-in, but it is best to write it clearly on the Ctrip page. In addition, Ctrip does not give you the password to enter the gate, so you have to contact the management yourself. I parked my car in a parking space across the street and was fined when I was carrying my luggage upstairs. The reason was that this parking space was only for residents and cost 60 euros.
AAnonymous UserThe hotel is not located in the city, but there is a subway station that takes ten minutes' walk to the old city. It is also very convenient because there is no taxi in the city to go to the airport. The breakfast in the hotel is very good, the variety is rich and the quality is good, and the service is particularly good. SANA is a local hotel chain in Portugal, and its quality and service are quite guaranteed. The hotel is located on the flight network where planes land and take off, but the soundproofing in the room is good, which is perfect if you want to watch and take pictures of planes.
SSantosThe room was super clean, the location is near a public transportation which I'd good ans bad at the same time due to noise, the stuffs are friendly and helpful.
Therr only negatives are:
There is a TV and AC, but in order to use it you must demand the remotes.
As well as the fact that we either give them a credit card or 50 euros as a warranty instead of a ID, which we found it not so common and were doubting it, ans of course we gave cash.
GGuest UserThe hotel building looks old but it's much better inside. I appreciate the family room which makes my life much easier when travelling with kids. The buffet breakfast was good too. We were starving when we arrived at the hotel, so we rushed into the hotel restaurant for lunch set (EUROS 19 with main course, salad bar and tea/coffee) , rather nice. Overall, value for money hotel, will come back.
SSefy LevyThis hostel is located about 3km walk from the center city, but does have some close by attractions (such as the Jeronimo's Monetary)
The room is extremely small, if you seat on the edge of the bed and try to stretch your legs, you'll most likely hit the wall.
We had our room replaced, as the first room had zero privacy for the toilet and the second room gave the illusion of privacy (as you can see in photos)
We've not seen any of the management, as everything is done thru WhatsApp to contact them and they will respond.
Breakfast was OK, it had a bit of choices but there was more cakes and cookies then actual food.
GGuest UserI spent a 5 nights at My Story Rossio and here are some of my thoughts:
PROS:
- Excellent location. Hard to beat this prime location. It's at the heart of the city with lots of things to do in proximity. There's also a Metro station across from it so you can take the subway directly from the airport.
- Nice decors and overall pretty clean.
CONS:
- The biggest issue I had during my stay was the poor structure of the building leading to disturbing loud noises. During housekeeping hours, the door to the cleaning supplies kept being slammed. Every time it was slammed, my whole room shook and I jumped up. I called the front desk asking if they could be more gentle with the doors. I was told that that was the way housekeeping was and to call back only if it still happened after 5pm (after housekeeping hours). It was impossible to get any rest during the day. I understand that housekeepers need to do their job but I wonder if this issue could be fixed simply by changing the door hinge to a slow close hinge. Also, in the middle of the night, I would wake up by the creaking noises of people above me when they walked across the room.
- Second issue was the thermostat. It was not adjustable and could only be controlled by the front desk. For some reason, the hotel decided that all the rooms needed to be in heating mode during the night. It was so hot and stuffy that I was not able to sleep for many nights. I had to call the front desk in the middle of the night to turn it off but sometimes it would automatically switch back on. Then I requested to have the cooling instead of heating on but it would be too cold at night and there was no way to dial it myself. So throughout my stay, it would feel like being inside either a sauna or a freezer.
GGuest UserThe breakfast was good, friendly staff location was ok. However the reason why I have rated the stay low Is because the AC kept making really loud noise which was intermittent, the worst was in middle of the night and early morning when trying to sleep. I have sent a video to staff at the hotel but haven’t had any update. The staff knew about the issue as we reported it straight away and they gave us comfort that the noise would go after 10 minutes but what they failed to tell us is that it would come back and it did every so often. I have had really bad sleep as a result and I am extremely dissatisfied with this stay. I will leave a review on trip advisor too to reflect my experience.
EEstherOverall great stay. It was a comfortable experience in a spacious room compared to a typical hotel room. Only downside is that it is bit further away from the city center so bit additional travel was required, but for the price and comfort I did not mind it. Only thing I wish they had was washer/dryer.
GGuest Userdidn't like:
1) bathroom sharing was not clearly stated in the listing , nor the reservation.
2) the gents bathroom was too small
3) the ceiling above washbasin in gents bathroom was too low.
4) room door did not close and thus had to be locked every time
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