Posted on May 22, 2026|Premium Ichan Kala View Room
SinanCaglayanWe stayed in a premium room for 2 nights. The hotel is mostly well reconstructed, and the staff was helpful. It is only a 5-minute walk to the main entrance of old Itchan Kala.
The room was okay; a large bed, enough tables for a short stay, a modern toilet, and a good shower with strong water pressure (our room was on the entrance level). The internet connection was also fine.
I believe it is related to the city’s old infrastructure, but there was always a bad smell coming from the drain, especially after taking a shower. We had to open the room door and window to air out the room.
The breakfast was the weak point. It was the worst breakfast we had in Uzbekistan. We went at 7:30, and the sliced fruits (banana and apple) were no longer fresh and had already turned black. The boiled eggs were cold.
They also tried to serve European-style pastries, but I had the worst croissant I have ever tasted. Uzbekistan actually has very good bakeries and pastries. Instead of trying foreign products, they should focus on their local delicacies, which they can prepare much more successfully and tastefully.
There were also not enough vegetables and no greens at all. They only served cucumbers, which is disappointing considering Uzbekistan has excellent vegetables and fresh herbs.
During check-in, they offered cold tea/juice and nuts. The tea was tasty and refreshing, but the nuts were stale.
They really need to improve the food section significantly.
For our last day, since we had to leave early, they offered us a boxed breakfast during check-in and took note of it. However, at check-out, nothing was prepared. The receptionist had no idea about it, and we did not have time to wait.
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Price per night from:€57
Posted on Oct 9, 2026|Standard King Room
jaminggqinmmMercure Khiva opened just this year and features a courtyard-style layout covering a very large area. Unfortunately, the room size itself is a bit small, which is a bit of a pity. I originally booked a king room, but the check-in slip showed a twin room. After communicating with the staff, they pushed the beds together, which delayed our schedule slightly. The front desk is advised to double-check reservations more carefully.
The soundproofing is indeed very good, but there is still some lingering new-renovation smell, though fortunately, the windows can be opened for ventilation. The breakfast selection isn't exceptionally vast, but it includes local specialties and fruits, and the taste is decent.
The location is the biggest highlight—right at the North Gate of the ancient city, offering a quiet yet convenient spot with effortless walking access to the old town. However, the most unexpected aspect was the hotel's atmosphere: it borders a large tomb/mausoleum, and right outside the lobby, there is a stone sarcophagus—presumably left in place because it couldn't be moved during renovation. It definitely maximizes the novelty factor, though it doesn't affect a normal stay.
The only real concern is the construction quality. Being newly opened, the bathroom walls are already cracking, the baseboards in the room are warping, and the suction on the bathroom glass door is so strong that the entire door frame shakes when opening it, making it a bit worrisome that it might collapse. Hopefully, the hotel will inspect and reinforce these areas soon. Overall, the location is excellent and the atmosphere is unique, but the hardware details need improvement.
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Price per night from:€110
Posted on Jul 18, 2026
Anonymous UserPros: -The swimming pool is very enjoyable in 44° weather.
-The hotel runs a free shuttle to the old city of Itchan Kala (and will pick you up from there within 5 minutes of calling them). The ride takes 7 minutes (but it takes about 30 min on foot, which makes it less convenient than staying within the old city proper -- but cheaper).
-Nice and friendly staff.
-Bathtub! (Although weak water pressure)
-The mini fridge in the room (first time in Uzbekistan!) was brilliant: makes for much colder water than you can buy anywhere in the country!
-Staff very kindly allowed me to stay a whole extra day (before my evening flight) for free! (Low season has its perks)
Cons: -Unexplained and lengthy (20+ min) power outages, at random times (but often around 10 pm). I suspect this had to do with their electricity generator. During those outages, there'd be no water in the bathroom either.
-Lots of wasps in the garden and around the pool -- no issue while enjoying the pool, but when I explored the garden I bumped into a nest, got swarmed and stung thrice...
-Breakfast was included but did not impress.
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Price per night from:€16
Posted on Jul 31, 2026
Lilly dexiaoshijieThe hotel is located in the old city, which is great for daily strolls, allowing us to easily return for a rest whenever we wanted. They offer triple rooms, and while breakfast is simple, it's filling. The staff's English is excellent, making communication seamless, and the service is good. You can call the front desk to book airport pickup and drop-off. The hotel terrace offers fantastic sunrise views!
However! When we arrived, the hotel was undergoing simple renovations, which Trip.com and its agents failed to inform us about! This seriously affected our health! But once we checked in, it was non-cancellable! And at that time, we weren't even sure if we could find another hotel. There were paint cans in the hallway, so our room had a strong renovation smell. I immediately contacted Trip.com customer service, but regrettably received no response, absolutely no response! Not even from a human agent! It wasn't until I checked out that they offered me a so-called 'solution'! I expressed my dissatisfaction to customer service and hoped Trip.com would take international bookings seriously and fulfill its responsibilities!
Regarding the hotel service, after I reported the issue, the front desk attendant showed me all the remaining rooms, but unfortunately, they all had the same smell. He then helped us turn on the ventilation fan; in short, he did everything he could to help. We had no choice but to make do for one night.
If you plan to stay a month from now, I would still recommend it!
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Price per night from:€52
Posted on Aug 16, 2026|Deluxe Double Room
貧乏大学生Cleanliness: The hotel was thoroughly cleaned, and I didn't encounter any unpleasantness throughout the property.
Location: It's one of the few hotels located within the city walls of Khiva. Amazing! Staying inside a World Heritage site was a truly precious experience. Since it's within Khiva's city walls, you might have to walk a bit from outside the walls, so that's something to keep in mind.
Service: Very good. When I mentioned I wasn't feeling well during check-in to the gentleman at the counter, he asked me about my health the next morning. We also had a great cultural exchange, discussing topics like Japanese cherry blossoms and soccer.
Facilities/Amenities: Generally satisfied, but I'm giving it 4 stars because there were no slippers in the room and the shower door was extremely heavy.
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Price per night from:€43
Posted on Oct 20, 2026|Standard Quadruple Room with City View
LAMLAMCHIThe tourist police in Shiva (tourist Police) is very powerful, take us to the homestay, book a room for four people, the location of the homestay is convenient! Take a taxi to enter! Located in the central area of the ancient city! All attractions street walks! The owner of the homestay has two cats, a blue cat and a black cat, very sticky! Super cute! The couple at the homestay are friendly, but only speak Uzbek! But they also try their best to help us solve the problem. The nearby homestay should be managed by a supervisor to respond to foreign English. Since online payment is made through trip.com, only other miscellaneous fees need to be paid to the homestay. But the blonde woman who managed the homestay actually asked us to pay 5 times the miscellaneous fee, and said that there is a charge for entering the ancient city. According to our many verifications, if the homestay is in the ancient city, there is no need to pay any admission fee to enter the ancient city. Her attitude is extremely tough and bad! Actually said that pay or leave! In the end, we went through the online customer service of Trip.com to solve the problem. Breakfast at the homestay is OK! There is a hot water bottle outside the homestay for 24 hours and coffee and tea bags! The owner and his wife are hospitable and friendly! If the blonde woman did not appear, it should have 10 points of praise!
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Price per night from:€33
Posted on May 9, 2026|Classic Triple Room, Non Smoking, City View
Guest UserThis hotel is located within Ichon Qala, the UNESCO World Heritage Site in Khiva. The cleanliness, location, service, facilities, and amenities were all wonderful, and the staff were incredibly kind. It was the best quality hotel I stayed at in Uzbekistan, and I would love to visit again!
What I liked:
• The room was super clean
• Excellent location
• Delicious breakfast
• Enjoyable conversations with the staff
• They helped exchange USD to local currency
What I found a bit disappointing:
• Honestly, nothing at all (seriously!)
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Price per night from:€41
Posted on Aug 12, 2026|Standard Twin Room
Simone Ch.The two boys at the bank are very nice and careful to every need. The rooms are very new and all comforts. I felt home, even for one night. If I should go back to Khiva, I would certainly choose this structure.
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Price per night from:€37
Posted on Feb 16, 2026
Guest User
The hotel environment is very good, suitable for taking pictures and punching in. The room facilities are complete, the service is very good, the front desk staff is very patient, the service is thoughtful, help us to make an appointment for the chartered car to Buhara at a satisfactory price, the whole process of patient and careful communication and coordination, is a very satisfying living experience.
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Price per night from:€150
Posted on Sep 26, 2026|Standard Triple Room
AI310The location was fantastic. It was easy to walk to the North Gate, East Gate, and West Gate. I highly recommend it, as you can also enjoy exploring the city streets outside the old city walls.
The room was clean, and I stayed on the first floor, which was incredibly convenient. The reception was right outside my room door, making it easy to communicate with the owner. It was also a huge help that the mineral water in the fridge in front of the reception was free.
It seems to be a family-run guesthouse, and everyone was friendly and kind. I received such warm hospitality, like coming home, so I often returned to my room to relax during the hotter hours of the day. They greeted me with an ”Okaeri!” (Welcome home!) each time I went in and out, which was several times a day.
On my checkout day, my train wasn't until the evening, but the owner told me I could use the terrace (which was actually indoors) until 5 PM and even gave me some water. The mother also offered me fruit, naan, and snacks.
Finally, the owner, Aut-san, offered to drive me to the station, which was a huge help.
Khiva is very far from Tokyo and a challenging journey, but if I ever come back, I would love to stay at this guesthouse again.
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Price per night from:€32