Great hotel not too far from the airport.
All good for my stay but the only complaint I had was that there was no hot water on the last day of my stay. It would have been good for them to inform guests in advance if this was scheduled maintenance. I had to boil a kettle to have a shave and ended up having to go without a shower.
Ideal location near to Offenburg Hauptbahnhof. Easy walk to Holiday Inn Express.
Good wifi, clean rooms but breakfast for the price could have more cooked food.
Very pleasant staff. Front desk staff, Anastasia (hope I got name right) was really nice. She’s so patient with me retrieving our three big backpacks on both 30th (for check-in) & 31st July (after check out).
More importantly she went way out with my requests of a cable, and plasters. She could decline when she first could not find. So huge THANK to Anastasia!!
There is free parking at the entrance of the hotel, which is very good. There is a large chain supermarket next door. The hotel is also very clean. It happened to be the World Cup that day. Everyone was watching the game in the lobby. It was very good.
fantastic! The location is excellent and the hotel is well managed. I do. It hesitate to recommend this hotel to any traveler who wants to stay one or a couple of nights I the beautiful city of Heidelberg. The breakfast is variable and rich. The staff are extremely friendly and helpful! The location is great for visits in the old town but also for early morning walks in the nearby forest
Intercity Hotel Freiburg is generally good. It is built next to the main fire, with a commercial district and various bus stops. The rooms are reasonably furnished and have a small refrigerator. However, it is not suitable for people who have high requirements for sleeping environment (see the picture, the train station is outside the window). Even if the window is closed, the broadcast of the station is still heard all day long. The hotel will not allow early check-in at its discretion, and the old man at the front desk is a bit indifferent.
The four-star hotel does not have air conditioning, the mini refrigerator is also closed because of electricity saving, the house is not soundproof, the door is still leaking, the door is open in hot summer, the noise is loud, the door is too hot to sleep.
Overall, a pretty good hotel. I had a spacious room, but not a good view. Parking is available. The breakfast is quite varied. It could be a bit cleaner. The room furnishings could also be a bit better.
Location was perfect for my visit of friends in Gerlingen. Parking is easy. Front desk was not giving a welcoming feeling, but different staff at departure was great.
The main issue was housekeeping knocking everyone’s door and entering the room at 8:20am on a Sunday morning!! Strongly suggest to use the DO NOT DISTURB sign to sleep in.
The location is excellent and very quiet! There is a supermarket next to it, which makes shopping very convenient! The room is clean and the bedding is very comfortable! In short, it is a very good hotel and I will stay there next time!
The location is great (if you have a car), and the staff is extremely friendly. Even if you check in at midnight, the staff is willing to help. The room is spacious, clean, and bright. The breakfast is tasty.
Overall, it was a very pleasant stay experience.
Very Good
54 reviews
8.6/10
Price from
AU$157
per night
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8.0/10
Very Good
MMAll in all, not a terrible stay. When we first got there to check in the front desk was closed even though it was 5pm and check in was until 10, and the automatic check in machine was broken with a note on it to pick up our room keys at the hotel across the street. We went there and they had no idea what we were talking about so we had to carry our luggage back across the street after contacting trip.com who replied IMMEDIATELY (thank you guys so much your customer service is incredible!) we got the number to call the hotel after hours and it turns out they forgot to leave our keys so they sent someone back over to let us into our room. We got into our room and it wasn’t the room we booked, it was a room in the attic that on one side I couldn’t even stand up without hitting my head (I’m 5”3) but it had AC and it was a place to rest our heads so it could wait until morning. The next day when we came down we mentioned the room error and the look the first guy gave me was full of contempt, so his customer service was awful. I know I don’t look like a conventional woman with my hair and tattoos and I understand different cultures can collide but that’s fine, though when the manager came to talk to my fiancé his attitude perked up a bit and he found a smile. They got us in the correct room and this room was a normal size but the ac unit for that room is a portable roll about one that the hose wasn’t sticking out the window with the netting correctly and they tried to come fix it (duct tape) but then the hose broke but my fiancé found a way to shove it out the window and it took awhile to get the room cooled down but then it was great. After that the rest of the trip went well, the woman with the copper/red hair was super nice and overall we really enjoyed our stay. The breakfast was a really good breakfast and the hotel is in a great location with secure parking. Check out Lino’s around the corner for fantastic drinks and the döner place downstairs is killer.
It’s most important that most Germans don’t approve of AC so keep that in mind if that’s important to you that you double verify where you book. All the trouble aside we would definitely stay here again, just don’t count on the blow dryer in the room or the AC to work and room service may need to be requested multiple times.
CChingkey PoonVery helpful staff. When I made the reservation, I booked the wrong date. Originally, I couldn't change it. The staff kindly changed the date for us free of charge and took the initiative to introduce nearby attractions to us. It only takes ten minutes to get to the city center. In fact, it's a straight road. .
SSUSAN TOMIf we could give this hotel a review of 10/5 we would. We stayed for an extended time (16 days) and during that time we experienced the best and friendliest service.
The reception staff was always friendly and cheerful. Everyone was ready to help with any question we had.
Breakfast was amazing. The selection was terrific. And every morning we were greeted by the pleasant and happy staff. One staff member told me she loves her job. Who doesn't want to stay in a hotel where the staff love working? Several days my mother who travelled with me was ill and the staff made it so easy for me to take breakfast to her in the room.
The room was terrific. We requested the accessible room and were not disappointed. Despite Ettlingen not being the most wheelchair friendly, Stadthotel Engel had every accessibility need addressed. The front entrance has no stairs. They have an elevator that stops at the breakfast room level. The bathroom in our room was wheelchair friendly with a raised toilet, fully accessible shower, and vanity that could accommodate a wheelchair underneath. We did not have a wheelchair but my mother has a walker which requires many of the same accommodations. The room has air conditioning for those who are concerned about that.
The location is amazing. From the hotel you are directly in the old city and can walk to many stores, cafes, and restaurants. The hotel entrance is located in an inside court area where there are tables that can be enjoyed during the nice weather.
FFrank KadirI recently stayed at this hotel and found it to be a solid choice for a short stay of 1-2 nights. The location is excellent, offering easy access to local attractions and public transport. However, be aware that parking comes with an additional cost of 15 EUR per night, which might be a downside for those driving.
The hotel itself was very clean, which is always a big plus. The room was small but fine for a couple; however, for a family with a child, it felt a bit cramped. It was manageable for a short stay, but if you're planning to stay longer or need more space, it might not be ideal.
Breakfast was suitable for those accustomed to a typical German breakfast—bread, cold cuts of cheese and sausage, yogurt, and muesli. For those looking for more variety, particularly Asian travelers, the options might feel limited as there were no warm dishes or other typical Asian breakfast items.
One minor inconvenience was that our bottled water was not refilled after the first night, which was a bit disappointing. Also, be sure to lock your door because the cleaning staff may enter in the morning without warning, which can be quite startling if you're not expecting it.
Overall, it's a good place for a quick stay, with a solid, reliable atmosphere and great cleanliness. Just be prepared for a few minor drawbacks, especially if traveling with family, needing more space, or looking for specific breakfast options.
DDmitrii L.The hotel pleasantly surprised us, polite staff, everything was clean, and not far from the center, delicious breakfast, so everything was perfect.
GGuest UserWe had an awesome stay at this hotel, which is perfectly located inside the outlet. The location is exceptional and wonderful, making it very convenient for shopping.
The hotel is stylish and trendy, with cool and friendly staff. Our room was also stylish, though the bathroom was a bit too small. Some might find the room a bit ”unfinished” due to the lack of paint or wallpaper on the ceiling, but I was okay with that as it adds to the industrialized style.
The hotel is quite large, but both lifts are located together, so you might have to walk a bit to reach them. For breakfast, they have an exciting automatic pancake machine! However, there were many people at breakfast, and the food was not always enough, so the staff were really busy refilling it. Despite this, the staff remained helpful and nice.
If you drive to the hotel, be aware that you might not be able to park in the nearest car park. There is a car park underneath the hotel marked ”Moxy Hotel,” but since you cannot reserve parking, it's not guaranteed that you can park there. However, the rates are the same if you park in other nearby car parks.
Overall, we enjoyed our stay and would recommend this hotel to others.
GGuest UserWorthwhile for the price paid. Room is clean and spacious, comes equipped with kitchenette and smart TV. Thoroughly enjoyed the stay and staff are friendly as well.
GGuest UserVery chic interior, nice furniture, comfortable room. Staff friendly and helpful. Cocktail bar was also nice. ”Fancy”, as they say, describes the whole thing very well, in a positive sense. Absolutely top price, breakfast at €20 is above the standard price but there is also a lot on offer at the buffet. Coffee could also be fetched after breakfast times, an absolute plus point, also for the small machine in the room 🙏
EEwing Travel AgencyI recently stayed at this hotel, and I must say, it was an exceptional experience. From the moment I arrived, the staff went above and beyond to ensure my comfort. The check-in process was seamless, and the front desk team was both professional and friendly.
Room Quality:
The room was spacious, spotless, and elegantly designed, with a comfortable king-size bed and plush linens. The modern amenities, such as the high-speed Wi-Fi, flat-screen TV, were all in excellent working order. The view overlooking the city skyline was stunning, especially at night.
Service:
The staff truly made my stay memorable. They were always available to assist with a smile, whether it was helping with directions, arranging transportation, or accommodating special requests.
Location:
The hotel is conveniently located in the heart of the city, making it easy to access popular attractions, shopping areas, and restaurants.
Overall Experience:
I would highly recommend this hotel to anyone looking for luxury, comfort, and outstanding service. It’s a perfect choice for both leisure and business travelers. I look forward to staying here again in the future.
Rating: 5/5
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