Hotels With Parking in Aqaba Governorate, Jordan

Very polite and hospitable frint desk, especially Randa and Carmen. Service from all staff was very good. Only limitations are facilities for young kids. This hotel would suit mostly business travellers or couples.Also of note, is the newly refurbished roof-top bar .overlooking Gulf of Aqaba

We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!

Everything was good and ok except that when I arrived to the hotel around 10:00 pm no body was there I had to go next door to the pharmacy to ask if the reception was open or if I had to call someone to check in , the pharmacy employee had to go inside the hotels office to find someone after 15 minutes someone came in

Kempinski Aqaba is a good hotel, but my daughter was vomiting the entire night after eating at their Lebanese restaurant — they clearly messed with the food there. Let’s be honest: yes, this is probably the best hotel in Jordan outside Amman. Good location, sea access, solid building. That’s the baseline. Now the reality. After dinner at the Lebanese restaurant, our daughter got severe food poisoning. She ate a very basic kebab — nothing exotic — and was vomiting all night. This strongly suggests old or reheated food. For a hotel of this level, this is unacceptable. Whatever they are doing in that kitchen, it is not safe. Avoid this restaurant. Service overall is weak and poorly trained, with one clear exception: a woman at reception in a red suit. Professional, organized, calm, and efficient. She arranged our diving perfectly within two hours, last minute, everything flawless. Unfortunately, she seems to be the only person in the hotel who actually understands hospitality. One professional cannot compensate for an entire untrained team. Breakfast is chaotic and uncomfortable. Long lines for eggs (15 minutes), long waits for simple tea, small selection, many staff, very little efficiency. The gym is a joke: tiny, badly equipped, and absurdly located above the lobby, so any noise is immediately heard downstairs. Proper training is basically impossible. Bottom line: Yes, Kempinski is the best option here. And yet we got food poisoning, weak service, and poor design decisions. If this is the best, the bar in Aqaba is extremely low.

The camp's location is simply excellent: easy to reach, practically right off the main road, yet completely secluded from the hustle and bustle, immersing you in a true desert atmosphere. We pre-booked an 8-hour jeep tour and it was absolutely worth it! In one day, we covered all the iconic spots in Wadi Rum: Khazali Canyon, Burdah Bridge, the sand dunes, and finished by watching the sunset deep in the desert. Upon returning to camp, an incredibly delicious dinner awaited us (the famous zarb, slow-cooked underground), live Bedouin music, dancing around the bonfire, and aromatic tea – we were fully immersed in the local culture and hospitality. The room turned out to be surprisingly comfortable: clean, cozy, with hot water and all basic amenities, which is especially valuable in a desert setting. The staff was very attentive, and the grounds were well-maintained.

Everything was fine, but I faced a problem with the lack of availability. For example, I contacted the receptionist in the morning and asked for the room to be cleaned and for my shoes to be changed (the room was cleaned, but the shoes were not provided). In the evening, I asked for the shoes to be provided, and the receptionist replied, ”Immediately,” but my request was not met.

Our stay at Shaheen Camp was an incredible experience, even though we were transferred to Hasan Zawaideh Camp due to the low season. Since the camps are next to each other, and likely have the same owners, the transition was seamless, and we were warmly welcomed upon arrival. From the moment we arrived, the hospitality was exceptional. The staff made sure we felt at home, offering delicious tea, traditional dance, and live music, creating a truly immersive Bedouin experience. The variety of tours and activities they provided allowed us to explore the breathtaking landscapes of Wadi Rum in an unforgettable way. The food was outstanding—authentic, flavorful, and beautifully prepared. Every meal felt like a special occasion, adding to the magic of our stay. The only minor point for improvement was the bed setup, as it was made up of two single beds combined, but honestly, this was such a small detail compared to the overall incredible experience we had. If you’re looking for a welcoming, authentic, and memorable stay in Wadi Rum, I highly recommend Shaheen and Hasan Zawaideh Camp. I would gladly return for another unforgettable adventure!

The hotel is located outside of the protected area. However, it’s also very quiet and private that you’ll need to park the car at the meeting point and take the hotel four-wheeled car to go further inside. Staff are friendly and warmly welcomed us. Our bubble is clean and comfy. The restroom is hidden at the back of the wall and has no door. Bathroom amenities are provided but could be better quality. There is time limit to use hot water as the hotel is in the wilderness (until 23:00 hrs. if I’m not mistaken). Our package comes with buffet dinner and it’s quite good. Mostly local dishes. Looks clean and hygienic. Breakfast is decent.

This time I was mainly looked after by Zid, and all the staff, including him, were very kind. The location was great, there was plenty of delicious food, and I had a fulfilling trip. If you're coming to Wadi Rum, Jordan, I highly recommend this place!

We stayed here as a family in a bubble tent during our trip to Wadi Rum, and overall we had a very positive experience. The owner, Eid, was genuinely attentive from the very beginning. Shortly after we made the reservation, he contacted us by email and stayed in touch throughout the process. He truly does his best at every stage to make sure his guests are comfortable and satisfied. We really appreciated that level of care and communication. The location of the camp is beautiful and peaceful. Even though the weather was partly cloudy, we were still able to see the stars at night, which was very special. Dinner was excellent, with a wide variety of dishes. The vegetable options were especially delicious and thoughtfully prepared. We also joined a jeep desert tour, which turned out to be one of the highlights of our stay. Our guide (I unfortunately forgot his name) was friendly and made the experience both enjoyable and comfortable. Traveling with two children, we felt safe, relaxed, and well taken care of throughout our stay. I would happily recommend this camp to other families visiting Wadi Rum.