Posted on Nov 22, 2025|Superior
Faiza Mat SaaidHere’s a balanced, honest, and respectful review of Aryaduta Pekanbaru, focusing on your family experience and the issues you faced:
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⭐ Family Stay Review: Aryaduta Pekanbaru
We recently stayed at Aryaduta Pekanbaru for a family trip, and while the hotel has a good location and a well-known brand, our experience was below expectations.
👥 Front Desk Experience
The check-in process was disappointing. The front staff were not friendly, and there was very little warmth or hospitality. Even though our room was already ready, they were very strict about only allowing check-in after 3pm, which made things inconvenient—especially for families travelling with children or elderly.
🏨 Room Condition
The hotel is quite old, and it shows.
• The room had a noticeable old smell when we entered.
• The toilet wasn’t very clean, and water leaked out into the room area, which was uncomfortable and unsafe for kids.
• Overall, the upkeep and cleanliness were not at the standard we expected.
🏊 Facilities
We went to the pool area but found no staff at the pool counter, which made it difficult to request towels or assistance. The pool area itself is decent, but the lack of staff presence made it feel unmanaged.
📍 Location
The hotel is in a convenient central area, close to malls and food outlets, which is the main positive point.
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⭐ Overall Rating: 2.8/5
Aryaduta Pekanbaru has potential because of its location and brand, but the hospitality, cleanliness, and maintenance need significant improvement. For families, the strict check-in policy, room condition, and lack of staff attention made the stay less comfortable than expected.
This review reflects our genuine experience, and we hope it helps the hotel improve and guides other travellers planning their stay.
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Price per night from:€23
Posted on Nov 22, 2025|Deluxe Room
Faiza Mat SaaidHere’s a polished, positive 4.8/5.0 review for Grand Jatra Hotel Pekanbaru that matches the tone and style of your Nagoya Hill review:
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⭐ Review: Grand Jatra Hotel Pekanbaru (4.8/5.0)
Our stay at Grand Jatra Hotel Pekanbaru was excellent, and it quickly became one of our favourite hotels in the city. Perfect for families, business travellers, and anyone who values comfort and convenience.
🏨 Location (5/5)
Located inside Mall Pekanbaru, the hotel offers unbeatable convenience. Shopping, food, entertainment, and even groceries are just steps away. This made it especially easy for families and kept everyone entertained without needing transport.
👨👩👧👦 Family-Friendly Comfort (4.8/5)
The rooms were spacious, clean, and comfortable. Beds were cosy, and the layout was suitable for families with kids. Housekeeping was consistent and attentive throughout the stay.
👥 Service & Hospitality (4.8/5)
The staff were courteous, professional, and always ready to assist. Check-in was smooth, and any requests we had were handled quickly. The service truly elevated the overall experience.
🍽️ Food & Breakfast (4.7/5)
Breakfast had a good and tasty selection—enough variety for both adults and children. The dining area was clean, and service staff were responsive.
🏊 Facilities (4.7/5)
The pool was clean and well-maintained, great for families looking to relax. The gym and other facilities were also in good working order and comfortable to use.
💰 Value for Money (4.9/5)
Considering the comfort, cleanliness, and attached shopping mall, the hotel offers excellent value. Everything you need is close by, making the stay smooth and enjoyable.
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⭐ Overall Rating: 4.8/5.0
Highly recommended. Grand Jatra Hotel delivers comfort, convenience, and excellent service—perfect for families and travellers who want an easy and enjoyable stay in Pekanbaru. We would happily return on our next trip.
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Price per night from:€31
Posted on Apr 8, 2026
Guest User
I stayed at Novotel Pekanbaru with my wife and children for a short staycation. The hotel was clean, comfortable, and family-friendly.
My kids really enjoyed the swimming pool, and the staff were friendly and helpful. Breakfast had a good variety of options.
Overall, it was a pleasant stay and a great choice for a family getaway.
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Price per night from:€35
Posted on Dec 27, 2025|Superior Twin Room
Zilaa AhmadiThe location is very strategic, with comfortable and well-maintained accommodation. The room was very clean, and the staff gave us a warm and friendly welcome. Thank you for the great hospitality 😊
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Price per night from:€20
Posted on Sep 17, 2025
SweetCouple
This is our 1st time to Pekan Baru with new experience staying in Khas Hotel. Very warm hospitality from the team. The room is spacious but they did not provide the mini fridge. So sad😣(to management team- pls take note).We have a issue with the shower but the team managed to settle the problem in a time.Located near to the airport about 20 minutes away.Easy to get Grab/Maxime. On the right side hotel there Makam Pahlawan. And the best thing, RM Pagi Sore is only opposite the hotel🤩
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Price per night from:€13
Posted on Jun 27, 2026
Ryanyii
The room was more spacious than expected, clean and tidy overall, with plenty of room to move between the bed and the TV wall, so unpacking luggage didn't feel cramped. The air conditioning was also very powerful.
The hotel is about a 30-minute drive from Sultan Syarif Kasim II Airport.
Facilities: The Lobby and *** Restaurant are on the 2nd floor, while the Pool, Gym, SPA, and Pool Bistro are on the 15th floor.
Ideal for short stays of 1-2 nights, business trips, or layovers.
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Price per night from:€26
Posted on Jul 22, 2026|Deluxe Twin Room
Anonymous UserThe hotel's location is super close to the airport, so it's definitely worth it if you're looking for a place not too far from there. There's also a swimming pool, which is why a lot of families stay here. The rooms are a bit old-fashioned but clean, though they do have that distinct old hotel scent. Overall, it's just good.
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Price per night from:€23
Posted on Dec 12, 2024
Guest UserThere is ice cream near the lobby, and the room is spacious. It was a pleasure to stay here.
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Price per night from:€14
Posted on Apr 20, 2026|Superior - A Twin
Hendy TandionoThe room is clean
The bed is not very comfortable, it needs a to be changed to a new one.
Location is a bit far from the center.
The gym is very small & disappointing, it's should NOT be called as a gym, but a room with 1 treadmill & a full set of dumbbell.
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Price per night from:€23
Posted on Mar 19, 2025|Superior Twin Room
Doan Vu NghiThe Grand Zuri Duri is an excellent hotel that offers great comfort and high-quality service. The rooms are clean, spacious, and well-maintained, ensuring a pleasant stay for guests. The staff is friendly, professional, and always ready to assist with any needs. The hotel’s facilities, including the swimming pool and gym, are well-equipped and add to the overall experience. The restaurant serves delicious food with a good variety of options. Whether for business or leisure, Grand Zuri Duri provides a relaxing and enjoyable stay, making it one of the best choices in the area.
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Price per night from:€28