Posted on Oct 2, 2026|Deluxe Twin Room
Anonymous UserHow disappointed was the last guest who had stayed in this room before me . He/ she must be speechless and did not leave any feedbacks or recommendations for improvement
For a hotel under the Thistle brand, this is unacceptable. It really shows that management does not care about upkeep or guest comfort. Basic cleanliness and maintenance should not be negotiable. Do not sell any room not worthy of your brand .
The room felt like it had not been used for a long time - there was a strong, stale, musty smell the moment we walked in. The pillows also had an unpleasant smell and did not feel fresh at all.
The maintenance is very poor:
The fabric on the chair was stained
The air-con temperature could not be controlled at all - it was freezing and uncontrollable, we eventually had to turn it off completely
The tap was not working properly
Even the curtains were not hung properly
Overall deco is very dated and tired
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Price per night from:RUB 3,568
Posted on Aug 30, 2026|Superior Room
Shamsiah SaadonTo start off, the cleanliness, location, and amenities was alright. The shops are around 10 minutes away (by car) from the resort.
My main feedback is on the service. The bellman is not functional. There are two bellman (i’m assuming they work by shift) When we arrived (@1:50pm), the first bell man took a while to come out and help us with our bags. I even had to carry the heavy bags by myself. He didn’t really provide any assistance. Next, when we checked out (@7:30 am), the second bellman didn’t even help us. Instead, he watches over us at his station while we carry the heavy bags. Mind you, there were empty carts available. None of them is filled with bags or any luggages. What is the slope at the entrance even for besides to cater for wheelchair users and baby strollers??? I had to push the door with my own body while carrying the heavy bags. He doesn’t even provide assistance to open the door! How ridiculous!
Funnily enough, the only time I saw him walk out of the door is to get his food delivery.
I believe there was a lack of supervision.
From the surroundings, I noticed there were korean writings here and there, indicating that the hotel has a bunch of travellers from korea. For a hotel with a service like this, it doesn’t really meet the international standard does it?
I hope there is an improvement in terms of the service. Thank you.
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Price per night from:RUB 4,096
Posted on Sep 4, 2026|Water Chalet
Guest User
Far from being a 5 star hotel.
Staff were excellent, and location good.
However the rooms are run down and dated. Paint flaking off the walls, rotten timber windows frames and doors that dont close properly, and decor thats seen better days.
Having just stayed in another 5 star hotel the difference was very noticeable. This is more like a good 3 star and definitely not a five star
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Price per night from:RUB 5,825
Posted on Oct 22, 2026|Deluxe Water Chalet
Shan AzizOverall I am really happy with my stay. The hotel upgraded our room as we were newlyweds and we appreciate the extra space. The premium water chalet can sleep 4. Although the chalet is a bit dated and certain things need repairs like loose faucets and the TV not having clear signal but we still enjoyed the amenities such as the bath tub and the spacious shower area.
The staff were all nice and greeted us warmly every day. The pool is also well maintained and clean. The breakfast buffet is decent with a variety of different foods but if you were to stay here longer it can be repetitive. I was also sad that the haze ruined the sunset so because of this, I will return again one day just to see the sunset view.
I totally recommend this place especially for those with family.
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Price per night from:RUB 5,469
Posted on May 21, 2026|Superior Twin Room
Sukii LeongAt first because of low occupancy but they try to do buffet breakfast for us and the sauna above a year never open but finally they on for us to use and it functions well. Beside sauna have jacuzzi seem dirt on it n long time not been used.
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Price per night from:RUB 2,502
Posted on Sep 14, 2026|Family Room Forest View
Boeyee WongFirst, let me complain about the hotel's cleanliness... The environment was not up to par. There was dust and hair all over the room, and the hallway was also dirty. The water in the Water Park pool was not clean, and many people were swimming in their regular clothes. The only good thing was that there were plenty of beds in the room, enough for many people to sleep, and the entertainment facilities were also good, with three slides that could keep you busy for a few hours... But one day is enough; two days would be very boring. It's still good for bringing kids.
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Price per night from:RUB 3,654
Posted on Aug 1, 2026|One-Bedroom Deluxe Apartment (Without Kitchen Facilities)
Guest User
Overall, everything was fine, and the cleanliness was good. However, if you're traveling independently without a car, it's not very convenient as there are no restaurants around the resort; you'll need to take a car to get anywhere. On the bright side, the beach is just a short walk away, and it's incredibly clean with sand as fine and soft as powder.
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Price per night from:RUB 3,470
Posted on Sep 28, 2026|Executive Pool Villa
Guest UserI check-in with my husband on 24/10 for a 4 days 3 nights staycation to celebrate our 43rd wedding anniversary. To our surprised We were given a free upgrade to a premium petals pool view room. It's because we are celebrating our wedding anniversary. The moment we step in we are surrounded by friendly and helpful resort staff. That warm and friendly atmosphere. Buggy is within 5mins deploy to your room and 24hr. F&B is great especially the morning breakfast. Special mention to the japanese restaurant UMi. Quality of food is great. We ate at the restaurant everyday. Great food and friendly staff. We was given a complimentary piece of cake to celebrate our anniversary. Thank you UMI
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Price per night from:RUB 16,052
Posted on Aug 5, 2026|Executive King Room
mya safieeThe place peaceful and safe. Breakfast is so delicious. Good service. Room is big, my daughter very exciting. Mose important is pool for kids 0.3m and adult 1.3m I love so much.😍
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Price per night from:RUB 4,157
Posted on Oct 27, 2026|Executive Pool Villa
Guest UserWe had a wonderful stay at Grand Lexis! The pool villa was very comfortable, spacious, and well-maintained. The private pool was amazing and made our stay even more enjoyable. The room was clean, cozy, and equipped with everything we needed. Overall, it was a fantastic experience, and we truly enjoyed our stay. Highly recommended for a relaxing getaway with family! ❤️🌴
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Price per night from:RUB 10,435