Hotels With Spa in Adjara, Georgia

This is an amazing hotel in the heart of Batumi, right opposite Europe Square, housed in a historic building with an astronomical clock. This IHG hotel opened at the end of December 2025. From the moment we arrived, we felt the staff's care, attention, and impeccable style. We stayed from January 3rd to 7th in a standard king-size room on the 3rd floor, with views of the historic city, the square, and Batumi Tower. The room was spacious with high ceilings, central air conditioning, and was very warm and comfortable in winter. In the room, we found fluffy bathrobes, soft slippers, an ironing board and iron, a capsule coffee machine, a tea set, stylish glasses, a Smart TV with YouTube, and a mini-bar (extra charge). Water was replenished daily. Housekeeping was excellent – a big thank you to the staff – and the toiletries were high-quality, with hygiene kits (toothbrushes and other amenities) provided upon check-in. The spa wasn't open during our stay, but the fitness center was. I particularly want to mention the bed and linens – we slept wonderfully. Breakfast initially was a buffet (hot dishes, pastries, cheeses, good quality coffee and tea), and later became à la carte, offering eggs Benedict, toast with salmon or bacon, syrniki (cottage cheese pancakes), and pancakes. The breakfast service was exceptional. I especially want to commend the reception staff: everyone was very friendly and spoke multiple languages, including Russian, which was very convenient. Special thanks to Assistant Manager Avtandil for his attentiveness and help; I've never experienced such hospitality. Thank you to Nana for the late check-out. We were completely satisfied with the hotel and the service, and we will definitely return and recommend it to our friends.❤️

The hotel is located 40-50 minutes walk from the sights. The rooms are clean, bright, spacious. Cleaning, change of towels, every day! Breakfasts are quite varied, you will definitely find something to suit your taste. There is a fitness area, Finnish sauna, swimming pool, mini children's paddling pool. Minus the pool is poorly cleaned, in the corners at the bottom you can see garbage, a little, but it is there. The hammam works nominally, there is no steam injection, it's just like entering a warm room. Price-quality ratio.

Hotel is located at a great location. Service is a problem and staff has attitude. Otherwise a great stay.

Отель находится в среднем здании орбит на 40ом этаже, там же и ресепшен. Приятный, весёлый общительный персонал. Быстрое заселение. Стильные, уютные, современные номера со всем необходимым. С балконом и видом на море. Стоит учитывать загруженность лифтов, вниз можно спускаться по 10-15 минут. Набережная в шаговой доступности. Так же рядом кафе и рестораны, но лучше посещать в старом городе. Так же нужно быть готовым к тому, что большая часть тут курит, поэтому с балкона постоянно может тянуть, если его открывать. Мы всем довольны. Цена - качество, пятёрка.

Жили в номере люкс «Премиум». Задумка комплекса хорошая , номер большой. Плюсы: наличие бассейна,продуктовые магазины на территории, кафе. Но очень много минусов : не хватает освещения в номере в вечернее время, в ванной сломан порог в вода вытекает из душевой, а слива нет . Лейка душа брызжет во все стороны. Мебель хлипкая, видно что пытались сэкономить. Уборка очень посредственная. Шумоизоляции совсем нет. В целом если подтянуть сервис , запустить ремонтную бригаду и немного подлатать « косяки» то будет хорошо. На люкс- «премиум» не тянет никак.

Lovely hotel, right on the beach and in walking distance of all the sights of Batumi. Excellent amenities. Very relaxing and couldn’t be more helpful- offered my friend and I each a free upgrade. Would stay again!

The hotel is located in the old town. The location is excellent!! The rooms are relatively large and clean, the breakfast is normal, but monotonous, nothing has changed for 3 days, and cappuccino coffee is available for an additional fee... The SPA and pool are terrible (I took the hotel only because of the SPA) VERY DISAPPOINTED!! The pool is small and the water is cold, stuffy and unpleasant!!! When we checked in, there were no towels, and when we asked they said only an hour later🤔 There were three of us and they brought everything for two!!! (towels, water, shampoo, slippers, etc.) In general, the impression was not pleasant, for that kind of money you could have rented something more decent... I will never recommend it to my friends!!!

The place is great as well as the environment. Please note that in winter you will need special transportation to get to the hotel. There was too much chlorine in the pool.

We arrived at the Hotel General in Batui, which we had booked on Trip.com, by taxi, but the hotel was closed and locked. It was absurd. Fortunately, we contacted Trip.com and found a replacement hotel. The facilities and size were better than the hotel we had originally booked, but the bed was a double bed, so we thought it would be a bit uncomfortable for two healthy men, so we checked into a higher-level hotel with two beds. This was the first time this happened while traveling. The hotel was very clean and the breakfast was good. The staff was also friendly.

We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations. The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise. Here were the key concerns: 1. Language & Service Gaps For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated. 2. Inedible Food on Day 1 On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property. 3. Repeated WiFi Failures Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication. 4. Shower Head Burst - No QC? The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional. 5. Breakfast Quality Below Standard The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated. 6. Room Service Delays Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify. Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property. For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.