Hotels With Spa in Adjara, Georgia

We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations. The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise. Here were the key concerns: 1. Language & Service Gaps For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated. 2. Inedible Food on Day 1 On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property. 3. Repeated WiFi Failures Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication. 4. Shower Head Burst - No QC? The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional. 5. Breakfast Quality Below Standard The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated. 6. Room Service Delays Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify. Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property. For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.

I have spent there 4 days. Check-in 15:00, rather late. Check-out until 11:00, its early, be ready for that as well. The apartments are on the 4th floor of the Steps building. I have arrived by plane. The time to get from the airport to the apartments building is about 40 minutes by foot. Or you may take a bus, though its unclear to me how you may pay it the bus without Batumi card that I had. The weather was rainy about 75% of time. Its a typical winter in Batumi. The wifi was working in apartments well. The cleaning done was every day or at least you are asked whether you need that or not. You need to wait quite some time until hot water at the shower starts. Due to bad weather my plane was postponed. The host did not help me with dealing with it, he just wanted to take 30$ whilst we agreed previously on 13$ by 1 more night by phone. So I had to figure out my new plane ticket and leave in a hurry.

A fantastic beachfront hotel, boasting both lake and sea views. My friend had originally booked an apartment on ***********, but upon arrival, discovered their reservation had been canceled due to overbooking. We ended up booking the Hilton last-minute on Trip.com, and the service was excellent. The rooms at the Hilton were reassuringly good.

Not a bad hotel, good for a frequent stay. Everything is close by. There's a huge supermarket right next to it. The hotel also has parking. That's exactly why I chose it. Stayed for 2 days with my daughter. A slight downside is the industrial area and car dismantling shop right under the window, but you can see mountains in the distance. Overall, we liked everything.

The hotel is located in the old town. The location is excellent!! The rooms are relatively large and clean, the breakfast is normal, but monotonous, nothing has changed for 3 days, and cappuccino coffee is available for an additional fee... The SPA and pool are terrible (I took the hotel only because of the SPA) VERY DISAPPOINTED!! The pool is small and the water is cold, stuffy and unpleasant!!! When we checked in, there were no towels, and when we asked they said only an hour later🤔 There were three of us and they brought everything for two!!! (towels, water, shampoo, slippers, etc.) In general, the impression was not pleasant, for that kind of money you could have rented something more decent... I will never recommend it to my friends!!!

The hotel is right on the seaside and has a parking lot. The environment is very good. It was drizzling when we drove to the hotel to check in. The hotel waiter helped us move our luggage from the car to the room. The overall service was good. The hotel swimming pool was also very good. From the room, we could see the Ferris wheel and the beautiful view of the seaside. It was very beautiful. The breakfast was rich. The overall equipment of the hotel was old.

Le Méridien Batumi, Batumi's most luxurious hotel, charges nearly 2,000 yuan per night, but the actual experience was deeply disappointing. First, the room's soundproofing was extremely poor. On our check-in night, from around midnight until after 2 a.m., the noise from the square below and the disco music were clearly audible in the room, severely disrupting our rest. Second, the service promises were unfulfilled. After negotiating with the hotel through the platform, they promised to upgrade us to two rooms on the other side of the building the next day. However, upon returning to the hotel the following afternoon, we were told that only one upgraded room was available, and the hotel offered no apology. Furthermore, housekeeping was extremely perfunctory. After the room was cleaned, not only were new floor towels and slippers not provided, but the balcony ashtray still contained trash from the previous night. After repeated requests, the slippers were finally delivered, but they were of extremely poor quality, falling apart immediately after use, and completely different from the authentic slippers with the hotel logo provided on our first night. Such poor hardware and service levels hardly justify its ”luxury” positioning and exorbitant room rates. We can't help but wonder: On what basis did Ctrip use to rate such an unworthy hotel as ”No. 1 on the Batumi Luxury List”?

Wide sea view, just as pictured. Floor 26, lift was always prompt. Parked at back of Orbit residence in a car park. Used Bolt taxis and scooters to get around Batumi. Scooters fun but taxis actually cheaper. Lots to see and do or you can relax by the sea front, lots of food places, shops, Grand Mall across the road from apartment. Brilliant price when comparing to UK prices. Apartment fully kitted out had everything you would need.

The hotel is located next to a shopping center. There is a boulevard opposite the hotel, the sea 🌊 is across the road. In general the hotel is not bad.

Facilities: Maintaining the usual Marriott brand quality, the semi-open balcony offers expansive ocean views, allowing us to enjoy the sunset from our seats. The indoor pool is spacious and boasts stunning ocean views. The gym and spa are also excellent. Cleanliness: Clean and tidy. Environment: Located in a busy downtown area, close to the coastline. Nearby are supermarkets, restaurants, pharmacies, shopping malls, and hotels. Service: The front desk staff is responsive and flexible.