Hotels With Spa in Hokkaido, Japan

The hotel has a back entrance that's much more convenient than the main entrance shown on Google Maps, especially when it's snowing, as it cuts down on outdoor walking. You just walk straight from Lithium Road 7-chome and cross a small street. We stayed in the new annex building this time, and the room was new and surprisingly spacious! It was also very clean. The hot springs are on the 9th floor of the main building and are very relaxing. All the front desk staff were very friendly. The hotel's location is great, with Aeon and 7-Eleven right downstairs. It's also within walking distance of Odori and Susukino. There's even an airport shuttle stop within a 10-minute walk. The only minor downside was that the Wi-Fi in the annex sometimes wasn't very smooth, and videos would buffer a bit.

Facilities: Excellent. The breakfast was a pleasant surprise, better than many hotel buffets. Cleanliness: Good. Environment: It's very convenient to walk around and explore the area. The bay view is absolutely stunning. Service: Very good. They even offer a pillow menu and aromatherapy choices in the evening.

We stayed at Hotel Mystays Sapporo as a family traveling with a baby. The location of the hotel is excellent, very convenient for getting around Sapporo, with many attractions, shops, and restaurants nearby. This made our stay much easier and more enjoyable, especially when traveling with a baby. When we first entered our room, we unfortunately faced a few issues. The phone was not working, and part of a wall fixture was coming off, which raised safety concerns for us as parents. It was disappointing to receive a room in this condition, especially when traveling with a baby where safety is a priority. However, we would like to highlight the very professional reaction of the hotel staff. Once we reported the problem, they responded quickly and seriously. They upgraded us to their biggest room and fixed the issue, making sure we felt comfortable and reassured. Their attitude and willingness to solve the problem made a big difference and turned a negative first impression into a positive experience. Another strong point of the hotel is the restaurant inside the hotel, which was excellent. The food quality was very good, and the convenience of having such a good restaurant on-site was invaluable for us as a family. We ended up eating there almost every night. Overall, while we were initially disappointed with the condition of the first room, we were very satisfied with how the staff handled the situation, the great location, and the quality of the restaurant. Thanks to their responsiveness and professionalism, we still had a pleasant stay and would consider returning in the future.

Although it's 700 meters from Susukino Station, dragging luggage through several intersections and streets was tough, especially with the snowy, slippery roads – it was easy to fall. The disposable slippers in the room were very thin and only replaced every three days during cleaning. There was no bottled water or tea bags in the room, though there was a water dispenser on the floor. On the first day, we got free coffee packets, but after that, you had to buy them at the downstairs cafe. Even though the room had air conditioning, the bathroom had no heating, and the room's heating didn't reach the bathroom. This made showering really cold, which was the most unbearable part. On the plus side, there was a washing machine with a drying function, and we got one laundry pod per day. A fridge, microwave, and induction hob were also provided.

The hotel is a bit of a walk from the main attractions, but the service is excellent. You can even store your luggage a day in advance. It's super convenient for getting around, as it's not tied to one specific metro station, meaning you have easy access to many lines.

This was my third stay, and I chose this hotel again because my previous two experiences were so good. However, this time was truly unacceptable. We arrived at the hotel around 11 AM. My daughter had injured her leg while skiing, so we asked the middle-aged woman at check-in if we could check in early. She said yes, but we'd have to pay for an additional day – what a rip-off! The funny thing is, they told us we could wait in the lobby until 3 PM without paying. The lobby was nice, so we decided to wait there instead of wasting about 1700 RMB. But then, to our surprise, we saw the staff taking our luggage and other belongings to our room much earlier, while we weren't allowed to enter. Crazy! On top of that, the Wi-Fi signal this time was incredibly poor, almost unusable. Reporting it to the hotel didn't help either; we had to use our own data. So, this stay was truly, truly, truly disappointing! Attached is a photo of my daughter in a wheelchair, and they still wouldn't let us check in early. That middle-aged woman was so inhumane!

We were so satisfied with the hotel! It’s 5-6 minutes walk from the train station and morning market is just right beside. Though it’s a bit further to the beach but it’s still within comfortable walkable distance! Our first room was on second floor, with strong smell of the onsen. Then we reached out to the reception and they changed our room to a higher floor very quickly and nicely! The onsen area is huge and very clean. The view from our room was spectacular.

When I first entered the hotel room, my initial impression wasn't great; some of the furniture looked a bit old. However, after staying for two weeks, I grew to love it more and more. Firstly, Japanese hotels excel in service; everyone, from the top management to the housekeepers, is Japanese. This is a stark contrast to my experiences in Osaka where many staff were Vietnamese, in Nagoya with many Indians, or in Tokyo where the front desk was often staffed by people from India. The hotel has a public bath on the second floor, which was incredibly comfortable for a soak after returning on a cold winter night. The central heating in the room was very effective and cozy! The shower pressure was also excellent, genuinely good! I'm planning to come back next year for a month to see the snow! This is my top choice for staying in Sapporo.

Location: Unbeatable, right above Sapporo Station, truly offering 'seamless connectivity' to the station. It's incredibly convenient whether you're arriving from the airport via JR or transferring to subways and buses to various attractions. Service & Facilities: The front desk staff were very enthusiastic, and the check-in and check-out process was smooth. The hotel's (Japanese) breakfast is a major highlight; it tastes excellent and is well worth taking your time to enjoy. The Western breakfast was just average (nothing particularly different from other five-star hotels). Room & View: The view from the room's window is stunning, overlooking the entire cityscape of Sapporo. Although the room space feels slightly cramped for a hotel in the same price range (the room is a bit small), it's acceptable given the convenience of the location. Summary: For those prioritizing travel efficiency and city views, this is the top choice.

Such a beautiful place! Service is top notch from the entrance to check in! Absolutely love this cosy place! Rooms were large and has the best view of the lake! The open air rooftop onsen was so pretty, it felt like we were with the seagulls flying past! The dinner and breakfast were top notch! We would love to come back again! The views were truly breath taking! No regrets about booking here! They have bicycles if you want to ride around the lake, rent them at Select 108. Oh and your doggo is welcomed here too!