Hotels With Spa in Hokkaido, Japan

Our stay at Chalet Ivy Jozankei was truly memorable and one of the best luxury hotel experiences we have had in Japan. The hotel is beautifully designed, impeccably maintained, and the hospitality from most of the staff was exceptional. We were warmly welcomed by a lovely lady at reception (whose name I unfortunately did not catch), who shared that she personally grows the beautiful flowers displayed in the hotel's sitting area. That personal touch immediately made us feel at home. Mr. Tai, who checked us in, was friendly, patient, courteous and professional. He took the time to explain the room features and hotel facilities in detail, making us feel genuinely welcomed. The cleanliness deserves special recognition. I am particularly sensitive to cleanliness and usually notice dust very easily, yet I could not find a single speck of dirt anywhere in the room. It is honestly one of the cleanest hotels I have ever stayed in. The lounge was another highlight. Each guest received a ¥1,000 alcoholic drink credit, and the complimentary snacks featured premium Hokkaido brands such as LeTAO, Yoshimi and Ryugetsu, making the experience feel truly luxurious. Dinner was outstanding. Every course was beautifully presented and delicious, while the restaurant staff provided attentive and polished service. The hotel's tasteful interior perfectly complemented the stunning views of the lush greenery and Toyohira River. We were also delighted to find beautifully cut and chilled melon and strawberries waiting in our room upon arrival. It was a thoughtful welcome that reflected the hotel's exceptional attention to detail. Breakfast was equally impressive, with beautifully prepared dishes that made each morning enjoyable. The private onsen in our room was undoubtedly one of the highlights of our stay, allowing us to relax while enjoying the peaceful natural surroundings. While our overall experience was excellent, I have a few suggestions for improvement. One Japanese male staff member who was on duty during check-in and later that evening came across as rather cold. On several occasions, I smiled and greeted him, but he did not acknowledge me and simply walked away. The contrast with the warmth shown by the rest of the team was quite noticeable. As such a premium property, it would also be wonderful if the hotel could offer more cultural or wellness activities, such as tea appreciation sessions, guided evening walks or seasonal experiences. During a previous stay at Capella Singapore, these activities became some of the most memorable parts of our visit, and I believe Chalet Ivy Jozankei has the perfect setting to offer something similar. I would also like to suggest a different restaurant seating arrangement for tables of four. Currently, only two guests can enjoy the beautiful river and greenery views while the other two face the interior of the restaurant. Arranging the tables perpendicular to the windows would allow all four guests to enjoy the spectacular scenery during their meal. Lastly, although we appreciated receiving tickets to the Summer Night Illumination Festival, accessing the main street requires walking up a very steep slope that is shared with vehicles, which could be challenging and potentially unsafe for elderly guests. In the future, perhaps a pedestrian bridge connecting Level 5 directly to the street level could improve accessibility and safety. Overall, Chalet Ivy Jozankei delivered an exceptional luxury experience with outstanding cleanliness, thoughtful hospitality, remarkable cuisine and beautiful surroundings. We thoroughly enjoyed our stay and would happily return in the future. Thank you to the entire team for making our visit so memorable.

The room was quite spacious, but the bathroom counter was too low. At 185cm, I had to bend over significantly just to wash my face. You can tell it's an older, established hotel, and the facilities are still quite convenient. The front desk wasn't particularly warm, and the service was just average. Also, they didn't provide any extra bottled water, which I found really unacceptable.

I arrived at New Chitose Airport on August 29th and flew to Wakkanai on August 30th. This was my fourth time in Hokkaido, and I chose to stay here for a night so I could have more time to explore New Chitose Airport thoroughly. The hotel is located on the 4th floor of the international arrivals terminal. After collecting my luggage, I went straight up to check in. The front desk service was excellent. Someone even escorted me to my room and explained all the facilities. The room was spacious and very quiet, despite facing the terminal building. The hotel also has an onsen. The overall decor is simple and tasteful, and the floor design is quite unique, though I wish the lighting in the room could be a little brighter. The slippers in the room were particularly cute. After breakfast on the morning of August 30th, I checked out and easily wheeled my luggage to the domestic terminal for my flight. The breakfast was fresh and distinctive. It was a good choice, and I'd consider staying again if I have the chance, though the accommodation fee was a little high as it was a weekend.

It was a freezing cold day. When I arrived at the hotel, they scrolled through several pages of booking lists but couldn't find my name. I had booked the buffet dinner, but it turned out to be in a separate building. We mentioned we had children and hoped to eat earlier. Dinner started at 6 PM, but when we left our room at 5:45 PM, they told us it was already full and we shouldn't bother going over... Then, we waited until 6:40 PM for them to call and say there were finally seats available. Everything else was fine, but it definitely wasn't worth over 6000 a night.

Booked two rooms for our last night in Sapporo before catching a flight the next day. For a few extra hundred yuan, we were upgraded to larger rooms at the front desk, which was great value for money, and the hotel felt very new. However, the bathroom in one of the rooms seemed like it hadn't been cleaned – the hairdryer cord wasn't tidied, the toilet paper wasn't folded into a triangle, and the stainless steel showerhead and mirror were full of water stains. Apart from the cleaning issue, we were quite satisfied with the room facilities.

Location is immaculate - right in the heart of the onsen town where there are many other similar onsen hotels around and a community of guests, local residents and staff, so English is well spoken in general. We also happened to experience a local lantern lighting festival (ie. Like Tangled the Disney movie) where the town come together and provide you with a map to explore local spots and have the path lit up with lanterns - a pretty cool experience! Hotel is a little old and with the humidity of onsen facilities, therefore a little moldy at times, but I wouldn’t consider it not well-maintained/unclean. Facilities are great, lots of different types of onsen to try out and the hotel tries to keep you well-fed at all times with a lounge full of snacks and drinks, and stay-included dinners and breakfasts.

I had an enjoyable stay at Akan Yuku no Sato Tsuruga. The hotel offers a relaxing atmosphere and is a wonderful place to experience the beauty of Lake Akan. The service was excellent throughout my stay. The staff were warm, attentive, and professional, always greeting guests with a smile and making every interaction pleasant. Their hospitality really enhanced the overall experience. The onsen facilities were one of the highlights of the hotel. They are spacious, beautifully designed, and have a luxurious feel, offering a great variety of indoor and outdoor baths. The only minor drawback was that the top-floor outdoor bath did not appear to be as clean as the other baths. Overall, the onsen experience was still great. The room was a little on the compact side, but it was clean, comfortable, and well maintained. Overall, I had a great stay and Akan Yuku no Sato Tsuruga is a great choice in Lake Akan.

We’ve stayed here for 7 nights. Which was a bit longer stay for Sapporo. However as the weather was so bad with heavy snow, so we did enjoy our stays in hotel during the snowy weather. The breakfast is so great and we expect it every morning, as it includes a variety of foods so you always can find something to enjoy. All staffs are very friendly and welcoming, especially two male & senior chefs at ramen and omelette. We also bought spa in our room rate, so every night we did enjoy a pleasant spa( though it’s not hot spring). In front of hotel, there is a small mall - BIVI , which with some good restaurants ,nice cafe (Gentle Bagel) and coop. Even at the heavy snowing days, you have no worries to spend time in. B1 with very practical laundry service , costs are fairly . If you have budget, you can choose only room (without breakfast and spa) plans, which is with very CP, strongly recommended.

The hotel boasts a prime location on a mountain overlooking Lake Toya, with rooms on the other side offering Pacific Ocean views. We booked a lake view room and an ocean view room for two adults and two children, and both offered stunning scenery. The rooms are quite spacious by Japanese hotel standards. The only drawback is that getting down the mountain can be inconvenient if you don't have your own car or a private charter. Luckily, the hotel has several good restaurants, making it a decent choice for a relaxing two-day getaway. The breakfast spread was ample and of good quality, with both Japanese and Western options available. Additionally, the hotel has its own florist, and the floral arrangements in the lobby are beautiful.

The room was a bit small; we barely managed to open two large suitcases. For the snow season, I'd recommend a larger room type. The bathroom was quite spacious, and the public bath was good, even had a sauna! The hotel staff spoke excellent English, so communication was seamless. There were very few parking spaces outside the hotel; if you arrived late, you had to park in the second car park, which was a 1-minute drive away and a 4-minute walk back.