Quadruple rooms offer less value than double rooms. This is considered a high-end hotel within the resort, but its location is a bit remote, at opposite ends of Club Med. The Tower is more centrally located. Access is primarily by resort shuttle. The hotel's first-floor bar offers ice cream and 20th anniversary drinks. Rooms provide kettles, which can be filled at the bar. With four rooms per floor, the space is guaranteed. A dedicated shuttle bus takes you to the cable car station to view the sea of clouds, avoiding the long lines.
It’s a destination resort you should really plan for it however from the moment you have met the driver from Setsu at the Kutchan station and everything is beyond your expectations and impeccable service.
Love the private Onsen experience yet the public Onsen is also not so busy at this time.
However I will definitely go visit and stay again during the winter time.
Two three four or more thumbs up 👍
Hokkaido in summer has its own unique charm. There's a direct hotel bus from New Chitose Airport. My flight was delayed by about an hour that day, but the shuttle bus staff waited directly at the arrival gate for us and even took us on a shortcut to exchange our pre-booked JR Pass. We're so grateful to this enthusiastic staff member!
The Westin is part of the Rusutsu Resort. While it's an older property, it's very well-maintained. The lobby is cozy, and the rooms are clean and tidy. All rooms are loft-style, but it's a bit inconvenient that there's no restroom on the second floor.
We had dinner at the hotel's buffet twice and at the Rusutsu Resort Hotel buffet across the street once. The Westin's buffet leaned more Western, while the resort hotel's was more rustic and offered a wider variety of dishes.
Hope to visit again in the winter during ski season!
A really great hotel. Before arrival, the hotel contacted us through Trip.com's international customer service to confirm our check-in time, transfer requirements, and any dietary restrictions or allergies. All arrangements were made in advance. Check-in was very smooth, and communication in English was flawless. The hotel's decor was wonderfully atmospheric. The private onsen in the room was incredibly convenient and enjoyable, with the option to use the public bath as well.
The suite comes fully equipped with Miele kitchenware, allowing you to cook your own meals. It's the largest and best-serviced hotel I've ever stayed at in Japan; you definitely get what you pay for. Next time I'm skiing in Hirafu, I'll only stay at Sansui. The Shin Sushi downstairs (a 3-star restaurant) is also definitely worth trying. For getting around, they know exactly where to get to JR stations and nearby attractions; no matter how late it is, the staff will be there on time in an Alphard to pick you up.
Niseko in summer has its own distinct advantages. It's less crowded, the air is fresh and cool, and hotel rates are significantly lower. The hotel's decor is tasteful and understated, reminiscent of a city Ritz-Carlton. With fewer rooms, the service is remarkably attentive. Breakfast is a hybrid of a set menu and a small buffet spread, which was quite satisfying. We found the dinner restaurant to have a somewhat limited kitchen and offer average value for money, so we chose to dine out for our evening meals. The location is wonderfully quiet. While we had a private car, even without one, the Hilton is just across the ski slope, so transport isn't an issue. A short walk of a few minutes takes you to a ski commercial area, where a few restaurants remain open even in summer. I imagine it's quite expensive in winter, but I do wonder if Niseko's skiing truly surpasses Hemu's? A major perk, of course, is that the hotel essentially has its own dedicated ski lift, offering absolute ski-in/ski-out convenience. It's significantly smaller, quieter, and much less crowded than the Park Hyatt. However, I highly recommend taking the gondola up there at night and then walking down to experience the beautifully designed light exhibition – it's truly stunning.
It had been two years since my last visit, and I was once again delighted to return and stay at this wonderful hotel. The privacy remains just as excellent as I remembered. All the staff, regardless of age, are incredibly warm, courteous, and attentive, remembering every little detail you request. The Okami (female manager) is still elegant and gracious, truly the gold standard for Japanese onsen hotels in my opinion. On the first night, we upgraded to the Teppanyaki course, which absolutely exceeded our expectations. I highly recommend that fellow guests planning a stay book this set menu in advance via email (an additional ¥24,000 for two people). Chef Hoshizawa was delightful, making for a particularly pleasant dining experience with great conversation throughout the meal.
Everything is good, the food is very exquisite, the sense of ceremony is full, but the food is exquisite, the actual taste and ingredients are ordinary, no merit or fault. The overall experience is affirmed. Before booking, I saw in the comment area that the charge for bringing children is no more than 1,000 yuan per person. When I settled the bill, I was shocked to see the price. One child added almost 4,000 yuan per night. We brought two children and added 8,000 yuan per night, which is equivalent to one night's room rate. I especially want to know if the hotel has always charged this way? We stayed for two nights and added almost 16,000 yuan. The room type we booked on Ctrip did not include dinner. It was simply a big sucker. Just a reference for the Chinese compatriots behind, you don’t have to stay, you can stay. The hotel is OK in all aspects, the public area is pretty, the room is large but lacks design. It’s more homely! But there are few facilities, it’s not suitable for parents and children, and the price discourages parents and children. I stayed in Park Hyatt in Kyoto, Japan, a very good hotel. The children were only charged for breakfast. The cost of the children in the Azuki Seat is too exaggerated. In addition, the Shikotsu Lake next to the hotel is quite beautiful, but the transportation here is really inconvenient. The hotel has a pick-up at Chitose Airport, but it is only at 16:45 in the afternoon, so it is really difficult to connect. We took a taxi because there were few cars at night, and the taxi cost about 500 RMB. A taxi from the hotel to Sapporo JR is about 1000 RMB. Because there is too little information to refer to when booking, I posted the information I originally wanted to know for your reference.
A 5-60 sqm room is a luxury in Japan, and this hotel absolutely delivers on value for money. The entire hotel feels incredibly comfortable, the service attitude is excellent, and the toiletries are also very good. Plus, there's a hot spring – at this price point, it almost has no competition. Especially now during the snow season, breakfast truly feels like a special ritual.
The facilities are quite old, and for the price, there's no lake view, just a street view that's not aesthetically pleasing at all. There are no facilities for families with children. The first floor is full of shops, which feels very commercialized.
Most importantly, there are too many rules, and the staff are inflexible. Check-in time is rigid, they start clearing up before the mealtime is even over, and you have to move your car out of the parking lot by 11:30 AM after check-out. It doesn't feel like they're willing to make any concessions for guests.
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AAnonymous UserI love the Courtyard by Marriott Sapporo; it's a peaceful oasis in a lively area, and everything about it was excellent. It's just a 15-minute walk to Tanukikoji shopping street, making the daily round trip a pleasant stroll. The breakfast spread was generous and offered a wide variety of choices. My son is young but quite tall for his age, and he sometimes worries about being questioned about his age; here, they thoughtfully provided children's meal cards. Our suite was incredibly spacious, and having two separate bathrooms was incredibly convenient. The overall decor was also lovely. We consistently opt for eco-friendly practices by not requesting frequent linen changes at hotels worldwide, and here, they even offered afternoon tea and snacks as an extra incentive for doing so.
Rrosie_qiqiRoom is spacious with a private garden & outdoors onsen.
Welcome puddings were very yummy and yet the buffet in there was very insipid. Frankly speaking, the only two good foods there are sashimi and rice, what a shame.
Others: Very close to the lake, 1-2 minutes walk; a large and cozy lobby with good jazz music from an antique JBL sound system; live music performance every night; lots of books; fireplace and roasted marshmallows; lovely shop on the 3rd floor (prized reasonably). All is well except the buffet. Did not try the Japanese one (needs to book and pay a lot) hence a bit regretted.
GGuest UserExcellent choice for budget-conscious travelers visiting Hakodate! convenient location - easy to get around, with a short walk to the tram station. The tram connects you to many popular attractions around the city. Plus, the airport transfer bus stop is just a stone's throw away, with affordable fares to New Chitose Airport (13,000 yen). We also discovered a lovely 2nd-generation ice cream parlor right opposite the bus stop! The hotel's breakfast was impressive and delicious. Overall, the hotel offers great value for its price. We had a family room with excellent view for sunrise 🌅.
MM1x2q5tam****A 5-60 sqm room is a luxury in Japan, and this hotel absolutely delivers on value for money. The entire hotel feels incredibly comfortable, the service attitude is excellent, and the toiletries are also very good. Plus, there's a hot spring – at this price point, it almost has no competition. Especially now during the snow season, breakfast truly feels like a special ritual.
MM236470****The facilities are quite old, and for the price, there's no lake view, just a street view that's not aesthetically pleasing at all. There are no facilities for families with children. The first floor is full of shops, which feels very commercialized.
Most importantly, there are too many rules, and the staff are inflexible. Check-in time is rigid, they start clearing up before the mealtime is even over, and you have to move your car out of the parking lot by 11:30 AM after check-out. It doesn't feel like they're willing to make any concessions for guests.
SSze Wing JannyThe Windsor Hotel at Toya may boast its status as a premier 5-star luxury destination and its historic role as host of the 2008 G8 Hokkaido Toyako Summit, but our recent stay fell far short of expectations.
Despite the grandeur of the location and its breathtaking views, the service quality was surprisingly poor for a hotel of this caliber. English communication was inconsistent and below the standard expected at an international luxury property. Housekeeping was careless—leaving a used cleaning towel on the bed after daily room service, which is simply unacceptable.
When I drove to the main entrance to pick up my family, I was abruptly asked to leave immediately, even though only a few cars were present. This lack of hospitality was jarring. Additionally, being charged for extra bottled water—something even 3-star hotels offer complimentary—felt petty and out of touch with luxury norms.
The most troubling experience came during checkout. Two of our international credit cards failed to process, and although we successfully paid with a third, the staff’s attitude was unprofessional. We were met with a sour expression and the word “FINALLY” once the transaction went through—an unacceptable remark that left a lasting negative impression.
While the hotel’s setting is undeniably beautiful, the overall service and treatment we received did not reflect the standards of a true 5-star experience. I hope the management takes these concerns seriously and works to improve both staff training and guest relations.
GGuest UserRoom quite small even though they indicated 20msq. No space to put luggage, have to put on chair. Hotel indicated provided bicycle rental but when I check with them , they say only in summer time. Ask me to go Furano station to rent bicycles. But the bed is very comfortable.
11366199****This is an older, established onsen hotel. The public bath was very comfortable and not crowded, with toiletries from Pola and another brand provided. The room was spacious, and the private onsen in the room was also very relaxing. In the lounge area, you can enjoy bread, coffee, and juice, and alcoholic beverages are available in the evenings. The hotel offers a free bus service from Odori Station; we booked the 11:30 AM bus to the hotel and the 1:00 PM bus back to Sapporo, which worked out well for our timing. The hotel's food was just average.
JJanice Lim Mee LanThe hotel has a very immersive experience especially for families with young children. It is themed like the Asahiyama zoo. They also provide free shuttle bus service to the Asahiyama zoo. They have a public bath. Although I did not get to use the facilities, the hotel guests seemed to really enjoy it. It is located near the shopping street and walking distance to the Asahikawa Station. Behind the Asahikawa Station is a beautiful park and you can have lots of instagrammable photos taken there.
AAnonymous UserThe hotel provides free shuttle service from Sapporo. There is a bus stop near the hotel. It provides a travel option for traveller who does not drive. The hotel is a bit okd. But the onsen is great. It has great view and with good onsen pools option. We could watch firwork from our room. The breakfast and dinners are delicious. Only disappointment is : restaurant was smoky due to bbq of prawn within the restaurant without proper ventilation. Overall, the experience is good. Thank you.
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