Hotels With Spa in Nagano Prefecture, Japan

Overall, this was a rather disappointing hotel stay. Before our trip, our plans changed, and we asked the Trip.com concierge to help with cancellation/modifications. However, they were unyielding, and we couldn't cancel for free, so we had to proceed as planned. After checking in, I waited alone in the waiting area for a long time, expecting a staff member to accompany me to the room and explain the facilities. I waited for half an hour with no one attending to me. When a large group of tourists arrived, the front desk became crowded. After inquiring again, I was told there was no escort service to the rooms and I had to find my way myself. At 3:30 PM, housekeeping was still ongoing in the room areas. The room space was cramped, and the view was unremarkable. For a room rate of over 4,000 yuan, the hardware and service provided were far from satisfactory. The hotel's Italian restaurant had decent food, but it wasn't positioned as a high-end restaurant, and the wine list was very limited. The next day, I asked the front desk to call a taxi to the restaurant. For some reason, perhaps they didn't understand English, there was a long delay. After further communication, a car was arranged half an hour later, which was baffling. Considering all these experiences, I will not choose this hotel again in the future.

The hotel boasts beautiful scenery and an excellent location. The rooms are clean and tidy, and the hot springs are incredibly relaxing. The outdoor rotenburo bath offers a unique experience. While it's a bit of a walk from the West Wing, thankfully it's all indoors, and following the arrows makes it easy to navigate without getting lost.

Absolutely impressed! It truly lives up to its reputation as a resort town – peaceful, beautiful, and with amazing views. The rooms were incredibly clean, the service was excellent, and the onsen was a perfect 100. The classic-style rooms were clean and cozy, with high-quality furniture. I would definitely return if I have the chance. Parking is free for those with cars, and the hotel also offers a shuttle service for train travelers. The food is high-quality, and the restaurant, rooms, onsen, and views are simply stunning.

A hotel with strong Japanese characteristics, all rooms are tatami-style. Room: The size wasn't as big as I imagined, but overall it was still good. There were two downsides: first, the pillows were uncomfortable, small and hard; second, it was a bit close to the railway, so there was some noise. Facilities: The large public bath on the 10th floor was excellent, with indoor and outdoor pools, as well as a sauna. Breakfast: Very delicious. Location: Very convenient, about a five to six-minute walk to the JR station.

Stayed here several times before, and this visit felt noticeably different. One positive change is that the lounge has been relocated from the lobby to the third floor, making the space feel much more open and comfortable, without guests having to crowd together. However, the shortened meal service times were disappointing. Reducing breakfast hours is understandable, but shortening dinner service by an additional 30 minutes to only 90 minutes made the experience feel rushed. Given the size of the dining area and the number of guests, collecting food itself takes time. More importantly, one of the reasons people choose to visit Nagano is to enjoy a slower and more relaxed atmosphere. With only 90 minutes allocated for dinner, there is hardly enough time to comfortably enjoy the meal itself, let alone finish with coffee and dessert. I understand that rising operating costs may require adjustments, and I appreciate the hotel’s efforts to manage within budget. However, as group tourism increases, maintaining the experience expected by individual travelers becomes increasingly important. Unfortunately, this time it felt that both the dining quality and the dining time had been reduced simultaneously, and the decline in quality was noticeable. Overall, I still appreciate the improvements to the common areas, but I hope the hotel can reconsider how to balance operational efficiency with the quality of the guest experience.

I stayed at this hotel for one night, and overall, it was quite a pleasant experience. I really liked my room — it was clean, modern, and comfortable. The only thing that surprised me was that the window to the balcony didn’t open, though I suppose it was designed that way. The onsen was absolutely wonderful — spacious, relaxing, and with a beautiful view of a mountain river. Definitely one of the highlights of my stay. The hotel also offers many different areas for leisure and entertainment. You can play table tennis, relax in cozy rest zones, visit small cafés and shops — there’s a lot to explore without even leaving the building. Both breakfast and dinner were delicious, with a wide variety of food to choose from. However, due to the number of guests, it was a bit challenging for the staff to manage everything smoothly. On two occasions, someone almost took my table, even though I had already placed the reservation card on it to show it was taken. That said, the staff overall were very pleasant, friendly, and helpful, and I appreciated their attitude throughout my stay. This hotel is clearly family-oriented, with many families staying with young children. There are rooms with child-friendly designs and dedicated play areas, so if you’re looking for a quiet, adult-only atmosphere, this might not be the best fit. That said, I genuinely enjoyed my stay and would consider coming back.

This is the first time I stayed at a Hoshino resort. Perhaps my expectations were too high.  Food quality was the best reason to stay here. The restaurant offers an elaborate menu. The onsen is the next big feature of the hotel. It was not as big as seen in the advertisement. Perhaps wide angle was used. Location was not great. Not much to do nearby. The free transfers to Omachi helped to kill time if you have no plan to ski at Hakuba.  Service was patchy. Below are two examples: 1) Asked reception about train tickets conditions in general but the response was we are not train company. We know that but would appreciate help in calling into the train company or checking their website in Japanese. 2) Over a supposedly fancy dinner, the server was rushing us to finish by asking us to move unfinished food items from one plate or another by ourselves to make space for the next dish. I would have expected the server to wait for us. On another occasion, the server left the next dish on the table, with lid closed, without explaining what it is. We were not sure if we should start eating or wait. The server came back in a few minutes realizing that she had not explained to us yet and apologized.  With better service and things to do nearby, the hotel will see happier customers.

Wow! An amazing little Ryoukan in a lovely town with fantastic owners. This ryoukan is a traditional old fashioned style with a lovely private onsen in pictures The room was large and your right on top of one of the 9 onsens. As a ryoukan in the town you will have access to the 9 healing onsens which you can use at your leisure and complete the denyouko towel for blessings The onsen is run by a lovely lady who is really friendly. Typical Amenities included plus free yukata and geta to borrow whilst your walking between hot springs plus free cold milk which is just heavenly after a hot soak. Honestly the cold milk really made my day!! 🥰 Air conditioning was very effective considering the size of the room and the breakfast was too much to finish and offered a taste of everything Lastly you are on top of the onsens as soon as you step out and monkey park is a 25 minute walk north but talk with the Owner, she has a link to the Monkey security cameras so can tell you ahead of time if theres any up there to see currently (i went during Estrus season so no monkeys for me) When it came to checkout the lady gave me a small bento of Onigiri and Pastries and even drove me down to the local station 10/10 would stay again

This was my first experience at a mountain hotel with hot springs. It was a pleasant surprise to encounter staff who spoke many languages. The atmosphere was very intelligent, calm, and set the perfect mood for an unforgettable vacation. I recommend everyone stay here for at least 2-3 nights; you'll have an unforgettable experience that will make you want to return in the future. Absolutely delighted! Maybe it's because it's only my second time in Japan? Such lovely memories.

The hotel is very close to Zenkoji Temple on foot. It is a very special experience to attend the morning class at 6:30 in the morning. Transportation: Across the road from Nagano Station, the buses to the city are all at the station entrance (both 1 and 7 are OK for Zenkoji. I took 1 bus which is closer. I bought the ticket before getting off). After getting off the bus, you can walk to the hotel in a few minutes. Hotel service: There was a Japanese waiter on the night we went there, but it was difficult to find someone if something happened. Hotel food: We booked a one-night stay and two meals. Although they were all vegetarian, they tasted surprisingly good. In addition, I ordered grape juice for my daughter, which tasted special in beige. Hotel facilities: You can't ask for too much from the facilities of the shukubo. Try not to bring luggage. We stayed in a Japanese-style room on the third floor. If you bring luggage, it will be very difficult to carry it up the stairs by yourself. Plug: There is no USB, please bring enough two plugs; Toilet: Only on the first floor, no room, you need to run down every time if you live upstairs; Washing: Only in the bathroom on the first floor and near the men's bath, it is relatively simple, and there are no face wash and skin care products. Although the room has air conditioning and a gas stove, the overall temperature is not high and it is a bit cold, but surprisingly, the tatami is very warm. I looked at it and it turned out to be Nishikawa's down quilt. The hotel basically has a curfew at 9 pm. Temple sightseeing: Buy a 1200 pass for Zenkoji Temple at the hotel. Volunteers will lead you to the temple for morning classes at 6:30 in the morning. As an experience, it is very good, but remind you to dress warmly. The time for listening to the chanting is a bit long. My feet are sore from the cold. The volunteers finish at about 8:30. After returning to the hotel for breakfast, you can go to Zenkoji Temple to buy amulets and worship on your own. There are many souvenirs and food, as well as Starbucks on the street directly opposite the main temple. If you are not very tired, you can walk back to Nagano. We encountered heavy snow when we returned to the temple after breakfast. It felt very good. I wish you all a happy trip.