Hotels With Spa in Nagano Prefecture, Japan

Room is as per usual for business style hotels. Has free flow coffee and ozachuke, which was delicious. The location is walking distance to the Matsumoto streets. Lawson is also conveniently located at the doorstep. No free parking though. Hot spring is modern and sufficient

The hotel is located on a hill, and the ascent is steep. If there's heavy snow, even snow tires might slide. The hotel doesn't provide complimentary bottled water. For this price, you'd expect it, but you have to go down to the convenience store to buy water. We stayed for two nights, and the housekeeper never cleaned our room. You have to bring your own towel to the onsen. The dinner portions were small and not tasty, but since the weather was bad, driving up and down the hill felt risky, so we just bought instant noodles to eat. The room was spacious enough for us to lay out futons and sleep on the floor.

The price is not that expensive, so we didn’t expect that much. However, everything was really great. Large and clean public onsen. The breakfast was really really brilliant - variety of food and the taste is very yummy. Only the con is a bit far from the city but it’s not our concern. Really impressed. The hotel also provides the drinking station everywhere. Free drinks and snack at the lounge too.

Family new hotel with 5 stars service from.all the staffs. Plenty of freebies like ice cream, coffee and late night Ramen for supper. It is a hotel like a semi-Ryokan, no shoes and walk on socks or bare footed on tatami flooring. We took a quadruple room and stayed for 3 nights. Size iis adequate for couple use. Onsen facilities is great with both indoor and outdoor hot spring bath. Bonus point is the sauna with different aroma everyday. Location is perfect, walking distance to train and around 25mins walk to the castle. Restaurants are all close by less than 20mins walk. Breakfast included and I will grade it as value for money. Highly recommended to book your stay.

It was a great experience to stay in this hotel! Very nice view and staff are very polite and willing to answer many questions. Outdoor area is very big that we could take bicycles with kids. Also there are kids outdoor playground that can spend whole day there. 

Location: Near to Karuizawa train station (approximately 15 min walk to hotel west) and 10min walk to shopping mall. 5 min shuttle bus to reach ski area. Room: Clean and comfortable. But the bath powder is like toilet detergent scent. Amenities: there is Family mart operates until 11pm in hotel west. Service: Front desk lady can’t really speak English and hard to communicate. The man at cloakroom is unfriendly. Shuttle bus service: Shuttle bus service provided within the shopping area, hotel east and west. However, the instruction is unclear to us. When we queued up for the bus to station, the hotel staff did not inform us the bus was here and to align the bus but just change the next bus arrival timing. Until entire lane of the guests missed the bus. We had to walk all the way to station with our huge luggage. Snow Park: No clear direction or sign board to go snow park from hotel east. The snow park area is kinda small and suitable for young kid (below 7 years old). It is boring for kid above 7 years old.

The hotel felt a bit dated, and the room was rather humid. Upon entering, the air conditioning was set quite high, and it took a considerable amount of time for the room to cool down. However, the service was outstanding. We requested assistance a few times, and every issue was addressed promptly. A special shout-out goes to the breakfast. I particularly enjoyed the seasonal main course: sesame udon. While the buffet selection wasn't extensive, the quality was exceptional. The salad bar offered a great variety of fresh local vegetables. Breakfast is highly recommended.

The hot spring is great, and the water quality is very comfortable. 👍👍 The breakfast is delicious, and dinner is good too, but the menu never changes; it's the same every day. If you're staying for a longer ski trip, everything tastes bad after two days. 😓 The location is very convenient if you have your own car. If not, taking a taxi is also easy, though sometimes you have to wait a bit longer. None of the staff speak English. Every time, they just give you a look that says, 'I don't understand, sorry, I can't help you,' which is very frustrating. 🥲🥲 **Hygiene:** I stayed at this hotel for 5 nights. Upon check-in, they said the room would be cleaned once after three days. However, three days passed, and even after reminding them, no one came to clean. No one cleaned the room until we left. I had to clean it myself every day like a housekeeper. 🥹 **Room:** The space is quite large. The overall feel is like a 70s-80s hotel. If you like a nostalgic vibe, it's pretty good. The overall price is reasonable, it's a good place, and I'd come back here to ski next time. 👍👍 But I'll definitely bring an AI translator next time, otherwise, communication will be impossible. 😅😅

The environment is antique, every place is full of details, the room has a first-class view, the open-air hot spring has a flavor, and the overall environment is comfortable. One berth and two foods, the quality of food is good. The service attitude is friendly and professional, and it is more traditional Japanese culture when sending us out of the hotel.

I booked two rooms for two nights, but due to a system glitch, one of the rooms wasn't successfully booked. Trip.com customer service then recommended another hotel. However, the next day when we arrived at the new hotel, we still couldn't check in. All payments for both rooms had been made by 10:30 AM, so they should have been reserved for us. Yet, the hotel again cited a system error and said our rooms hadn't been held. They then told us to return to the first hotel, and it was already around 11 PM at that point. I was utterly frustrated by the whole situation. Despite all this, Trip.com's customer service was very responsive and helpful, thumbs up to them.