Hotels With Spa in Nagano Prefecture, Japan

It’s a very big hotel. We stayed in the premium wing with balcony. The room is newly renovated but there is a strange rusty smell inside the room, and also in some part of the lobby area maybe due to the carpet, which is quite disgusting. We rent a car on the second day, parking is not free, it’s 1000 yen per night for hotel guest. We do not had breakfast or dine in the hotel. So not much comment on their services. However we never feel welcoming as no staffs will greet you except when the time you arrive with their shuttle bus getting off to check in. There’s no greetings when we check out and leave. Just like we were transparent. Maybe we are foreigners? And maybe there are too many guests though, there was no queue by the time to check out as we left at 10:00am. Just wanna to leave asap. The onsen is always crowded. However CP value is high. What you expect from a large resort? It’s nothing comparable to the high end hotel. But for the price we paid it’s fair enough. Location is super convenient. A plus. But we may not return again.

We have stayed as 2 couples. Here are our review: - The rooms were a bit small but still good enough for a 3D/2N stay. - The onsen was great and clean. After onsen, you should try to free massage chair. - There is a supply of towels daily, however some towels were slightly dirty. - There is an ulimited supply of pijamas and they are very confortable. - An evening drink and a morning coffee are inclusive, not the best tough. To sum up, we enjoyed our stay, it is only 5 mins walk from the main train station and rooms are good for 2 people.

Rather old property. Some stains on the sofa, though they do not look like it can be cleaned. Other that that room is generally clean. However, hotel claimed that they do not have aircon during winter season, and said the only way to cool the room was to off the heater (which is the only mode the aircon duct can release), or open the window, though it is prone to bugs entering the room. Not recommended. Can stay at better properties near nagano station at similar price points.

brand new hotel for resort in a quiet area. Breakfast is delicious. Spa is ok but not real onsen water. The Korean restaurant nearby is a good family restaurant

There was a ski school here 37-38 years ago, and the reception is now in the same place, which brings back memories, and I was happy to see that the building is so clean. However, the smoking area is, by any stretch of the imagination, clean. I would also like to stop by again to cool off during the hot summer.

The hotel is located quite far from Karuizawa JR station. There is a pickup bus service every half an hour outside the south exit of the station. However the bus is very small and can be quite full at times, causing people to rush onto the bus. It would be better if the hotel could set up a better queue-up system or adjust the frequency of the pickup bus service. By the way you can deposit luggage at the customer centre next to the pickup bus stop and have them transferred to the hotel for you. I thought the hotel did not advertise the service enough as it is very useful and effective in creating more passenger space in the pickup bus. Breakfast at the hotel is not buffet style, so went to the Prince Karuizawa West hotel to have breakfast instead. During non-peak hours the hotel offers individual transportation for free so that is definitely a plus. The Momiji hot spring is definitely a must-visit. Clean, modern, hygienic, exactly what I look for in a hot spring. Overall service is excellent.

Some of the best customer service we've ever experienced. Ms. Abe was wonderful and her English was excellent. The outdoor onsen was perfect, truly beautiful. A big, well landscaped area, truly relaxing. All guests get to reserve 30 minutes of private use each evening, which was wonderful, but you can also go back during men's time, women's time, or mixed if you want to enjoy some more. The breakfast was also very good, and the room was sizeable. This was our favourite stay in Japan.

I am highly recommended to the couple and family stay with this hotel The check-in is very personal, room set up are incredible. All the staff are very nice, helpful and professional. The food was great in all seasonal dishes. The dish presentation is like a piece of art. The Osen facility is cozy and nice. You can't miss the outdoor osen with the nature

This was my first hiking trip to Japan, and I opted for the Chubu region, including Magome-juku, Tsumago-juku, and Kamikochi. After completing the Magome-Tsumago trail, I spent two days resting in Matsumoto. I specifically chose an onsen hotel conveniently located near the station, and the moment I arrived, I immediately enjoyed a relaxing soak in the hot springs. The hotel service was excellent, the breakfast was delicious, and they even offered complimentary late-night ramen. Matsumoto is a truly quiet and beautiful city – I absolutely loved it.

We were there in February, it was minus outside, but the room had a heater and air conditioning. Not frozen. The hotels have three onsens, one shared for men, one for women and one private. They also give you the key to 9 public onsens in the village. The hostess can pick you up or take you to the nearest station, she also took us to dinner and to Monkey Park. Breakfast is traditional. And in general, the hotel is traditional Japanese, I advise anyone who is interested in staying in a traditional hotel. But keep in mind that you need to sleep on the tatama and wear slippers, they are not allowed in the shower, and you also need to wash in the onsen.