Hotels With Spa in Nagano Prefecture, Japan

The hotel's overall environment is quite nice, and there are plenty of activities for families with children. We tried out a cabin with the kids, but the cleanliness inside was just average, and we even found a large spider in the bathroom. The hotel's service response was also a bit slow. Despite informing the hotel in advance that we were traveling with children and requesting a more convenient room, we were still assigned one that was quite a distance away and had stairs, which made it very inconvenient to carry the stroller up and down. The hotel shuttle service also operates on fixed stops and a fixed schedule, which wasn't very convenient. Rooms located in the lawn area would be much more convenient.

The room and bathroom was clean and nice. We were driving but there were ample parking lots. We got the free welcome drinks, free ice cream, free chazuke and free morning coffee during our stay. We were able to see sunset from our room too. The public bath was clean too with all amenities provided, even with massage chairs. Totally enjoy our stay, the receptionist spoke good english too. very recommended.

We had a lovely stay here. The view from the room was very nice. The free snacks and drinks every evening was a really nice touch and a great way to end the day. The room was comfortable and spacious. There is not much happening in the area and taxis around were quite expensive, however they did have a free shuttle bus from the hotel.

This appears to be a relatively new hotel in Karuizawa. The rooms are spacious, well-appointed, and meticulously clean. We thoroughly enjoyed the delicious dinner and breakfast served at the hotel. The hot spring (onsen) was also very clean, featuring carbonated water. I particularly liked the hotel's beautiful exterior design!

Matsumoto served as a convenient one-night stopover on my way to Kamikochi. Ever since my first stay at a Nono hotel in Tottori, I've been completely hooked. Now, whenever I visit a city with a Nono property, it's always my top choice. Nono positions itself as a city onsen hotel, aiming to provide an authentic hot spring ryokan experience right in the heart of the city. Guests are requested to remove their shoes upon entry, and the entire hotel features traditional tatami flooring. The top floor boasts both indoor and open-air hot spring baths, perfect for soaking away the day's fatigue. To top it off, complimentary ice cream is available after your bath! From 9:00 PM to 10:30 PM, they offer complimentary ramen. The soy sauce ramen, though simple, is exceptionally tasty. Guests can also help themselves to complimentary soft drinks. Nono's breakfast spread is also very impressive. During my stay, they even had all-you-can-eat melon, which was an absolute treat! The room size was perfectly adequate; we had enough space to comfortably open two 28-inch suitcases.

I am highly recommended to the couple and family stay with this hotel The check-in is very personal, room set up are incredible. All the staff are very nice, helpful and professional. The food was great in all seasonal dishes. The dish presentation is like a piece of art. The Osen facility is cozy and nice. You can't miss the outdoor osen with the nature

The location of the hotel is relatively remote, and there are no street lights. You need to take a car to get in. The taxi fare from Karuizawa Station is ¥1,200. There are many vegetables in the restaurant, and there is no meat in the breakfast! There are many kinds of champagne for tasting🥂The room is spacious, so you won’t feel cramped if you have friends to gather with

The hotel is next to the ski area.  I lived in the cottage of the hotel and it was clean and nice.  My cottage was not close to the main hotel lobby but there was shuttle van and it arrived very fast once we called.  The breakfast was very nice, particularly at the Karuizawa Grill.  I will definitely choose this hotel again.

It is a very small town, very quiet. There are Chinese staff, very enthusiastic, you can ask them for help if you need any help. There is a wild monkey park nearby, you can go to see the little monkeys taking a hot spring bath. The hotel provides pick-up and drop-off, and there is a shuttle bus schedule.

Some of the best customer service we've ever experienced. Ms. Abe was wonderful and her English was excellent. The outdoor onsen was perfect, truly beautiful. A big, well landscaped area, truly relaxing. All guests get to reserve 30 minutes of private use each evening, which was wonderful, but you can also go back during men's time, women's time, or mixed if you want to enjoy some more. The breakfast was also very good, and the room was sizeable. This was our favourite stay in Japan.