Hotels With Spa in Nagano Prefecture, Japan

The room and bathroom was clean and nice. We were driving but there were ample parking lots. We got the free welcome drinks, free ice cream, free chazuke and free morning coffee during our stay. We were able to see sunset from our room too. The public bath was clean too with all amenities provided, even with massage chairs. Totally enjoy our stay, the receptionist spoke good english too. very recommended.

We stayed on 24 to 26 Dec 25. Good hotel but far from everything else. Need to be flexible since weather was unpredictable. We had no snow -just rain for two days, but when we checked out, we had heavy snow which disrupted our travel to Toyama with many trains cancellation and delays (a car stuck on the railroad track). The hotel shuttle bus picks up at Minami-Otari station. There are four coin-operated washing machines and four dryers which were always taken on 3rd Floor. I would advise staying longer than two days and prepare for travel time as it took nearly 20 minutes for a bus ride to Iwatake each way.

Breakfast and dinner spread was good. Staff was genuine on serving customers and made sure problems were resolved. Location is a little far from the main city but very accessible to the expressway. The hotel is a little old but overall well equipped and sufficient for stay. Daily onsen was great.

Matsumoto served as a convenient one-night stopover on my way to Kamikochi. Ever since my first stay at a Nono hotel in Tottori, I've been completely hooked. Now, whenever I visit a city with a Nono property, it's always my top choice. Nono positions itself as a city onsen hotel, aiming to provide an authentic hot spring ryokan experience right in the heart of the city. Guests are requested to remove their shoes upon entry, and the entire hotel features traditional tatami flooring. The top floor boasts both indoor and open-air hot spring baths, perfect for soaking away the day's fatigue. To top it off, complimentary ice cream is available after your bath! From 9:00 PM to 10:30 PM, they offer complimentary ramen. The soy sauce ramen, though simple, is exceptionally tasty. Guests can also help themselves to complimentary soft drinks. Nono's breakfast spread is also very impressive. During my stay, they even had all-you-can-eat melon, which was an absolute treat! The room size was perfectly adequate; we had enough space to comfortably open two 28-inch suitcases.

It was a great experience to stay in this hotel! Very nice view and staff are very polite and willing to answer many questions. Outdoor area is very big that we could take bicycles with kids. Also there are kids outdoor playground that can spend whole day there. 

We really enjoy staying at this hotel. We still got lost in the hotel after 2 days of staying here 🤣 the hotel is damn huge like a city. But we will come back again next time. We had a great great stay, love walking over to the outlet for shopping. Will appreciate if hotel can give free parking and free entry for onsen.

We booked three rooms for three adults, but one turned out to be a sofa bed. It was quite hard and narrow (around 90cm wide), making it very uncomfortable for an adult to sleep on. While the suite's living room was exceptionally spacious, it felt largely wasted. The hotel's spa wasn't particularly impressive, so we skipped it. Overall, for over 7000, it was quite disappointing. However, the hotel's location is truly superb, offering great convenience for getting around. Due to this experience, I wouldn't book a suite again. The room's carpet also had a persistent, unpleasant odor that wouldn't dissipate, even with the door closed, and the bathroom's shower fixtures weren't working properly. The hotel's courtyard, though pretty, was far too small. On the positive side, the service was genuinely excellent, and the complimentary round-trip shuttle service to the train station was incredibly convenient. A standard room might be acceptable for a single night's stay, primarily because of the fantastic location.

The hot spring is great, and the water quality is very comfortable. 👍👍 The breakfast is delicious, and dinner is good too, but the menu never changes; it's the same every day. If you're staying for a longer ski trip, everything tastes bad after two days. 😓 The location is very convenient if you have your own car. If not, taking a taxi is also easy, though sometimes you have to wait a bit longer. None of the staff speak English. Every time, they just give you a look that says, 'I don't understand, sorry, I can't help you,' which is very frustrating. 🥲🥲 **Hygiene:** I stayed at this hotel for 5 nights. Upon check-in, they said the room would be cleaned once after three days. However, three days passed, and even after reminding them, no one came to clean. No one cleaned the room until we left. I had to clean it myself every day like a housekeeper. 🥹 **Room:** The space is quite large. The overall feel is like a 70s-80s hotel. If you like a nostalgic vibe, it's pretty good. The overall price is reasonable, it's a good place, and I'd come back here to ski next time. 👍👍 But I'll definitely bring an AI translator next time, otherwise, communication will be impossible. 😅😅

The environment is antique, every place is full of details, the room has a first-class view, the open-air hot spring has a flavor, and the overall environment is comfortable. One berth and two foods, the quality of food is good. The service attitude is friendly and professional, and it is more traditional Japanese culture when sending us out of the hotel.

Really beautiful resort, love the free rental Onsen it’s really nice, if you don’t need room cleaning service you can get 2000yen coupon for souvenir shop. It’s close to the outlet only 10mins driving distance. There is a 7 eleven close to the hotel but need to be aware that the convenience store will be closed at 2300.