Hotels With Spa in Western Province, Sri Lanka

Very nice hotel. Got to try city view and sea view. I had a minor inconvenience with the toilet door. Other than that amazing hotel. Will definitely come back.

This was my second stay at Cinnamon Grand. My first experience was excellent. This time, I checked in late, and since the rooms in the usual section were full, I was assigned a room on the other side. The facilities there felt noticeably older, the hairdryer was broken, and the bathroom was smaller than in the other section. Furthermore, the cleanliness was poor – there were clumps of hair and a dead cockroach, and no slippers were provided. It felt like the two sections of the hotel had different standards for room upkeep. Since it was late when I checked in and I was only staying for two nights, I decided not to ask the hotel to change my room. If you're staying here, I recommend choosing a room accessed via the front desk entrance, rather than the one next to the pastry shop. I hope the hotel can improve the standards of these rooms. The staff were very friendly and helpful. During check-in, there was a system issue, and I was initially assigned two double rooms. The staff member then had to check four different rooms to find a correct single room for me. I really appreciate their effort. The hotel is a 15-minute walk from the beach. However, it's quite a distance from the artificial harbor and the shopping mall, so it's best to take a tuk-tuk.

Our family of three checked into the hotel during the first week of May 2025. Unfortunately, our overall experience was underwhelming. Room service was disappointing, our order was incorrect, and we chose not to send it back as we assumed it would take a long time to receive the correct one. It also took three separate calls just to receive the room service menu. Additionally, we were charged for ice despite having an active room service food bill, which felt unreasonable. When we inquired about evening entertainment (Friday eve), the front desk assured us a live band would be performing, but this never happened. It appeared the resort seems to operate with minimal staff, which may explain the drop in service quality. On a positive note, we were warmly welcomed by a great host at check-in, and the barman at the pool bar made excellent cocktails and provided friendly service. Hopefully, this could be just a rare slip-up.

I stayed here for two nights and found the experience to be average. The location is definitely the best part of this hotel—you can’t beat it for convenience. I had requested a birthday cake upon arrival, and the hotel did a good job of arranging that for me, which I appreciated. However, the rest of the stay was hit-or-miss. The cleanliness was only average, and the receptionist wasn't very attentive. It’s a fine place if you just need a central spot to sleep.

Mostly individual travelers stay here, and it's very conveniently located with easy access to transportation and shopping. The service is excellent, everyone is very friendly and enthusiastic. The breakfast offers a good variety, and there's a free minibar. It's also easy to find places to eat nearby; if you turn left out of the hotel and walk about 500 meters, there's a restaurant with an amazing 'Big Long Burger' for only 35 RMB, easily enough for two people.

I recently stayed at Vivanta Colombo Airport Gardens and had a mixed experience. The pool area is absolutely fabulous, offering a great place to relax. The food exceeded my expectations, with wonderful flavors and a good variety. The staff were notably attentive, contributing positively to the overall experience. However, the pricing felt a bit steep for what was offered, especially given the disappointing room view which was just overlooking buildings, contrary to the picturesque images advertised. Additionally, the terms and conditions were confusing and poorly written, potentially disadvantaging guests. A word of advice: skip the pricey airport shuttle service, which costs 4000 Sri Lankan rupees, and opt for an Uber or PickMe ride, which you can get for around 500 rupees.

This time, I had to stay one more night near the airport because I made a mistake in my flight return time. I found this hotel very quickly. The reviews on the website were very bad, but the local tour guide told me that it was not as described on the website, so I was curious and decided to actually visit. Although I only stayed for one night, the hotel staff was very friendly. I had lunch and dinner. Nilu from the restaurant was very enthusiastic and professional and asked about the status of my meal. I happened to have a company meeting at dinner time, and the bread 🥖 ordered outdoors was cold. She also helped me replace it with a new plate. I also ordered Thai seafood soup, but it was too salty. I also reported it to her. She specifically mentioned this problem to the chef, and the chef also re-cooked it and personally came out to apologize to me. Except for the lack of hot water, which I also reported to the counter, everything else was perfect!

酒店周圍沒有什麼餐廳商店，房間很大，衞生很好，但是不提供礦泉水衹有大桶裝水在樓道里麪供客人使用。

Excellent stay. Highly recommended I had a very pleasant stay at Cinnamon Lakeside Colombo. The service throughout the hotel was fantastic and the staff genuinely go out of their way to help. The breakfast was a highlight. There is a very big variety and great choice of options, which made mornings enjoyable and convenient. At one point the phone in our room stopped working. I went to reception to inform them and they immediately sent a technician. The issue was fixed in under 10 minutes, which shows how efficient and responsive the team is. Room service was also very accommodating. I was travelling alone with my daughter and the staff made extra effort to make everything easy and comfortable for us. Overall a great experience. I would definitely recommend this hotel and would happily stay here again.

I had an absolutely wonderful stay and felt truly taken care of from the moment I arrived until I left. Every request was handled with genuine care and professionalism, and the level of hospitality clearly shows that customer satisfaction comes first. A very special thank you to Mr Gajan from the Bell Service. He kindly accompanied me during check out and patiently waited with me for quite some time until my taxi arrived. His warmth, attentiveness and dedication made a lasting impression on me and truly represent outstanding service. The in room dining was also excellent and of very high quality. Unfortunately I caught a cold during my stay and could not explore everything, but I will definitely come back. A true five star experience. Highly recommended.