The hotel’s location is very strategic, with plenty of food options and amenities within walking distance, which is a definite advantage.
However, the service appears to be impacted by a shortage of staff. During both mornings at breakfast, we experienced long waits for coffee cups, juices, and water to be replenished. Cutlery setup and table clearing were also slow, resulting in guests having to take utensils from other tables or walk to the service station to get napkins, forks, and spoons.
We observed similar challenges during the wedding dinner we attended. Basic services such as drink refills were often overlooked and had to be requested multiple times.
Overall, while the location is excellent, improvements in staffing and service efficiency would greatly enhance the guest experience.
I booked a Standard Hill View King on Chinese New Year Eve, The overall stay is a decent one, was provided with one King size bed and one single size bed, room was equipped with one mini fridge, one kettle and some cups, tissues, TV but the satellite line was bad as TV line appears unstable, small hair dryer, you can refer to photo I posted for amenities and room view, what I showed is all I got. Breakfast wasn't many choice but good enough, they have laksa, kolomee, salad, nasi lemak, bread
Had a wonderful stay at Damai Lagoon. The place is beautiful and relaxing, breakfast was amazing with lots of choices, the service was excellent, and everything was very clean. Highly recommended!!!
Overall it was okay, convenient location, laksa at breakfast place was good, there’s a nearby 24 hour supermarket, a lot of shops are in walkable distance
Exceptional Hospitality That Made My Birthday Special
I recently had the pleasure of staying at Pullman Kuching Hotel, and it was truly a memorable experience. I chose to celebrate my birthday there, and the team went above and beyond to make it special.
A heartfelt thank you to I-Rene Saw, the Guest Experience Manager, and her wonderful team for their thoughtful arrangements. They beautifully decorated the room, surprised me with a birthday cake, and put us to a newly renovated room. These small yet meaningful gestures made a big difference and created a warm, celebratory atmosphere.
We thoroughly enjoyed our stay — the service was attentive, the room was comfortable and modern, and the overall experience exceeded our expectations. I highly recommend Pullman Kuching Hotel for anyone looking for a relaxing and memorable stay.
Thank you once again to I-Rene and the team for making my birthday so special!
For a place only accessible by plane, this hotel offers great value for money. The room facilities are reasonably comfortable, and the air conditioning is good. At night, you can hear the sounds of animals and insects outside, allowing you to immerse yourself in nature while feeling very safe. Although there's only one restaurant, the food is quite good. The staff are all very polite. The hotel provides a shuttle service to the national park and airport, making getting around convenient. The foreign manager is very dedicated; you often see him inspecting various parts of the hotel, and I even saw him at the airport overseeing passenger check-in.
Due to located at seaside, things getting wear and tear faster and rooms kind of rundown but still in acceptable condition. Food wise ordered chicken wings but tasted like no seasoning at all And pizza is also under baked. These basic food definitely needs to improve.
Hotel near Waterfront,Kuching100% of visitors choose this area
GGuest User2026.01.18
Best decision ever..the accommodation is one of the best in kuching i guess
The host prepares almost everything for a guest travelling with kids/families. The unit is new and very coz.y.
Easy check in and out. No deposits and the host is very attentive.
Very Good
5 reviews
8.9/10
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MXN$1,419
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Very Good
GGuest UserExceptional Hospitality That Made My Birthday Special
I recently had the pleasure of staying at Pullman Kuching Hotel, and it was truly a memorable experience. I chose to celebrate my birthday there, and the team went above and beyond to make it special.
A heartfelt thank you to I-Rene Saw, the Guest Experience Manager, and her wonderful team for their thoughtful arrangements. They beautifully decorated the room, surprised me with a birthday cake, and put us to a newly renovated room. These small yet meaningful gestures made a big difference and created a warm, celebratory atmosphere.
We thoroughly enjoyed our stay — the service was attentive, the room was comfortable and modern, and the overall experience exceeded our expectations. I highly recommend Pullman Kuching Hotel for anyone looking for a relaxing and memorable stay.
Thank you once again to I-Rene and the team for making my birthday so special!
IIncikoHad a wonderful stay at Damai Lagoon. The place is beautiful and relaxing, breakfast was amazing with lots of choices, the service was excellent, and everything was very clean. Highly recommended!!!
AAnonymous UserThe hotel’s location is very strategic, with plenty of food options and amenities within walking distance, which is a definite advantage.
However, the service appears to be impacted by a shortage of staff. During both mornings at breakfast, we experienced long waits for coffee cups, juices, and water to be replenished. Cutlery setup and table clearing were also slow, resulting in guests having to take utensils from other tables or walk to the service station to get napkins, forks, and spoons.
We observed similar challenges during the wedding dinner we attended. Basic services such as drink refills were often overlooked and had to be requested multiple times.
Overall, while the location is excellent, improvements in staffing and service efficiency would greatly enhance the guest experience.
AAnonymous UserI booked a Standard Hill View King on Chinese New Year Eve, The overall stay is a decent one, was provided with one King size bed and one single size bed, room was equipped with one mini fridge, one kettle and some cups, tissues, TV but the satellite line was bad as TV line appears unstable, small hair dryer, you can refer to photo I posted for amenities and room view, what I showed is all I got. Breakfast wasn't many choice but good enough, they have laksa, kolomee, salad, nasi lemak, bread
AalastairtingDue to located at seaside, things getting wear and tear faster and rooms kind of rundown but still in acceptable condition. Food wise ordered chicken wings but tasted like no seasoning at all And pizza is also under baked. These basic food definitely needs to improve.
RRenshengwuchang ^_^For a place only accessible by plane, this hotel offers great value for money. The room facilities are reasonably comfortable, and the air conditioning is good. At night, you can hear the sounds of animals and insects outside, allowing you to immerse yourself in nature while feeling very safe. Although there's only one restaurant, the food is quite good. The staff are all very polite. The hotel provides a shuttle service to the national park and airport, making getting around convenient. The foreign manager is very dedicated; you often see him inspecting various parts of the hotel, and I even saw him at the airport overseeing passenger check-in.
CCarmen T.Overall it was okay, convenient location, laksa at breakfast place was good, there’s a nearby 24 hour supermarket, a lot of shops are in walkable distance
GGuest UserBest decision ever..the accommodation is one of the best in kuching i guess
The host prepares almost everything for a guest travelling with kids/families. The unit is new and very coz.y.
Easy check in and out. No deposits and the host is very attentive.
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